First off it is now called Cyber Haven. If you can go anywhere else I would highly recommend that…read more I know there is not much, if any competition in Ft Smith so if you can go to Tulsa or Fayetteville, do that instead. They had my laptop for 5 weeks and never a call or anything. They couldn't fix the issue and wanted to sell me a fix that would have cost as much as a new laptop. Plus the only progress I would get from them was when I had to go in there and ask about it. The employees are nice but I cannot tell anybody to go there at all.

The owner needs to pay his rent. I went in for my phone repair and met a locked door, the landlord…read moresaid he'd unlock the business when he got his rent. Lol.

I chose this location because I'm not sure exactly where the customer was located. I called to…read moreinform Verizon that my brother had passed away. I wanted to end his service. They were extremely helpful and compassionate. I spoke with Erica and she was beyond amazing!

We were in Ft Smith for the day and went to this Verizon location to get help unlocking our son's…read morephone. Unfortunately the entire Verizon computer service network was down nationwide! So we weren't helped. They suggested we come back in 2 hours. They were courteous but no help.

They don't care. It's not specific to one location it's the entire company. Chat transfers you and…read more'disconnects' you, the 800 number has no one to escalate to when problems arise, the store is barely staffed and you have to find someone that can basically place an order for you. We had purchased all new appliances for our home. Should be fun right? No.. late delivery, the installers broke the counter top and didn't secure the dishwasher or leval it correctly. All the GE appliances have broken in some way and that's another big problem you get to fix. The refrigerator died in a couple months and best buy did nothing but tell us to call ge even though we had total tech. If you need something and have no other options and are pretty handy here you go but they will not do what they claim past sell you something and try to get more money on 'warranties and services' they won't complete correctly. Trying to get the claim settled for the damage they did was a nightmare!! We had to call our insurance to get it covered. You basically needed a lawyer even though it was completely clear this was the installer slamming the old washer into the floor and countertop, this wasn't even a denial from the tech that did the damage, but still best buy and their insurance refused to call us back and handle the issue. I hope this helps someone out there.

Employees are involved in fraudulent sales in mobile department. If I could give -100 stars I…read morewould. Yesterday, On 10/26/2019 we were victims of fraud done at this location. We live in Nevada, this location sold 3 iPhone 11 and added 2 extra lines to our account. With a total of $6500 ish in charges and fees! After calling the fraud department which took 2.5 hrs on hold to finally resolving this 4.5hrs later I decided to Call the store and speak to the manager on duty named Stephanie of the mobile department. She said they have a policy to check ID for valid and legal transactions. Yet, they were doing a "courtesy call" to inform of us "attempted fraud" and all we needed to do was to verify the code that would be texted to us. They never once asked for our SS, or our AT&T passcode nor for us to verify the last 4 of our SS and to verify our address. Here's the thing! If they scan / check "valid ID" why did they have to go threw the steps of "fraud" sounds like an employee knew these crooks and was in on it to "legally" sell these devices to these criminals! A police report was filed, we attempted to get their district manager phone number but she wasn't"allowed to give that out" followed by "if she is willing to talk she will call you back." we are highly considering to peruse legal action and we will be calling corporate office on Monday.

I used to be a loyal customer of Cox for about five years, visiting this store regularly and never…read morehaving any major issue. I walked into the store the other day and was never greeted by anyone. Not a "hello," not a "can I help you," nothing. For a company that publicly lists its customer service policies, this lack of acknowledgment was disappointing. When I finally managed to get someone's attention to return a few items, the staff were completely rude. There was no apology, no empathy, and no explanation as to why things had changed. On top of that, now when you walk in, you have to use a tablet at the front to check in and get a wait ticket before anyone will help you. I've been going to this same store for years and never had to do that before. I won't be using Cox again. They are no longer a reliable or customer-friendly option for internet or home services.

I was a customer for 15 years. Every year my bill would go up. Every year I would call and would be…read moretold I am on the loyalty program and I am receiving a discount. When I would talk to other Cox cable customers they would tell me they had service for just a year or two and would be paying $100 less than I was for the same service. I would call customer service and tell the rep this and all I would get back is I would have to disconnect for 30 days and sign back up as a new customer. I finally got tired of throwing my Monet out the window. It was as much or more than a car payment with insurance. That's ridiculous. I would never recommend Cox as a provider. Cox cable uses a shared cable line. If someone is having trouble or has a lose connection in your area you will also have an issue. A tech will have to go house to house to check which one has the issue. If you have fiber optic service in your are, especially if your a gamer, use them.