I went into the Fairbanks/Northwest Crossing location of T-Mobile this evening and had the good fortune of being assisted by Lucy. She was very helpful, sweet and engaging, and knew exactly how to help transfer the data from my old phone to my new one. She understood just what I needed, with just a brief explanation and took the initiative to assist with the process. Her level of customer service was such a pleasant and unexpected surprise - like fresh air. Thank you, Lucy! You're a wonderful reflection on T-Mobile. read more

If you come in with a shattered screen protector they'll replace it for free!!'n that's so litty to me! Pull up

I highly recommend coming to this t-mobile. Their customer service is amazing. Today I got helped out by Hector and he helped me so much and he explained everything to my understanding. He helped me get the best deal and guided me thru my future payment. I want to thank him for helping me and my mom to upgrade our very old phones to the newest. But beware because he is very persuading for you to buy thing . Thank you Hector for helping us today. read more

Working with Jessy was such a pleasure! She made me feel loved. Her knowledge about the phones and plans is impressive, and her attitude made the whole process enjoyable. read more

I was at this t-mobile location buying a phone and amber G helped me with the purchasing the phone. I appreciated the help. However, when I return the phone and the phone line. The staffs are quite rude. Thank you read more

This is one busy store. The inconsistent customer service is a major turn off for me. I've been coming here for years. From checking on a new phone to getting a prepaid phone, I had good days when they attended me so quickly. Until my recent displeasure from T-Mobile, which I made my mind on switching cell phone provider. Last month, I went to the store to ask a simple question. Oh boy, a service agent failed miserably. My question was, "I had $6 left on my prepaid phone a week ago. I turned off the phone 6 days ago. So, if I turn the phone back on now, what is my balance today?" He answered, "zero." A week later, I turned on the phone to test with a call and a text. My balance was $4. Okay, I just spent $2 to prove him wrong. Beware: They don't have a check-in system to acknowledge that you exist. I found the cutest, hippest or hottest young people get served before me. Uh huh, just watch this old fart taking his cell phone money to Verizon or AT&T. read more

T-Mobile - Storefront - Mobile Phones Near Me - Houston, Texas

I came in to this location and I was helped by an employee named Amber. She was very unprofessional and rude. I was not asking for much just some basic questions and her attitude was unprovoked and unnecessary. read more

I honestly must say that Ceasar Aguilar took of assisting me with transferring my data to a new phone. Ceasar was pleasant and professional. Not only did he take of my needs, but he provided an updated SIM card for my daughter's smartphone. Thank you Ceasar for the great customer service you provided! read more

I had a fantastic experience with this store today with my dad, we got on a joint plan together with international calling as he travels frequently. Jacqueline was extremely helpful and got us exactly what we needed, including upgrading my iPhone! read more

I was having trouble switching carriers and ended up having to make double trips to a T-Mobile store and I was honestly starting to regret switching after dealing with customer service in store, on chat, and via phone. Your representative, I think her name was Eyleen, was super helpful and nice, as was everyone else. They walked me through everything and fixed my issue in under 45 minutes. This is literally unheard of. I was super impressed. I would make a trip out of my way to go to that store before I'd go back to the worthless one by me. read more

A normal phone store but these service people take too long to come ask you if you are looking for anything. And they just stop and stare at you which is Annoying but oh well it will reflect in their sales read more

T-Mobile - Mobile Phones Near Me - Houston, Texas

Amazing customer service!! Looking at these reviews they're older and don't represent my AWESOME experience. The store was very clean and they greeted me as soon as I walked in. There was a small line but there was a manager who took my name and told me it would be 5 minutes. The salesman was patient and explained to me the differences between the Samsung S 6 and Note 4. He was very nice and knowledgeable. The salesman set up my new phone and I was ready to go in less than 30 minutes!! The energy was infectious and great atmosphere! Definitely a new T-Mobile read more

T-Mobile - My new Galaxy S 6 Edge!! - Mobile Phones Near Me - Houston, Texas

I am not one to take the time to write a review but this store, and more importantly its staff, deserve some praise. I had an issue with my mobile device that required I stay in the store for some time. In the time I waited, I witnessed amazing customer service and a team of representatives that worked with enthusiasm and efficiency. For some background, I walked into this location during a lunch hour rush. Every employee was assisting a customer and some were already waiting on deck when I arrived. I was immediately greeted by the manager, Raul, who seemed to be juggling three customers himself. This did not stop Raul from going above and beyond in assisting me with my problem from start to finish. My issue was high touch, requiring in depth knowledge of T-Mobile account procedures and the operating system of my device of which Raul and his team handled flawlessly. They really are a team over there and it shows. Everything was stocked, all customers were helped and satisfied, it was like some kind of retail fiction. read more

If i could put no stars i would , this lady had the nerve to tell me i couldnt switch out my phone which is UNDER MY NAME & I PAY MY OWN BILL & she was just ignoring me and kept telling me no Like girllllllllllllllll and i told her i can switch it and she kept saying no. Worst service EVER!!!! Management needs to do something ASAP . read more

Totally incompetent! Paid my phone bill the DAY BEFORE it was due, in person, right? Woke up to no phone service, missed a VERY important phone call. Turns out, my phone was disconnected for a 10 cent picture message...and my phone doesn't even receive picture messages. HUH?! Someone dropped the ball, no one wanted to take responsibility for it. Clearly, I'm taking my business elsewhere, and I'd advise anyone if you have a choice between these clowns and ANYONE else, go somewhere else! Idiots! read more