(UPDATED: They knew her for years and never told her she gets "Netflix on US." They have been shady to her and she didn't realize it.) (Another UPDATE: You try to have clients call you.) RATING - 1 Star: This Branch, But TrASH! Possible Racial Discrimination...... It has taken quite a while for me to post this because so much has happened. On July 24, 2020 MY MOM REALLY NEEDED T-MOBILE. We came to this branch so my she can get upgrade her phone. She needed to because the day before her mother, my 103 year old grandmother died in The Philippines. She lived in Lebanon and Tmobie, the ONLY T-mobile in LEBANON knew both mom and her for a long time. before they transferred from the Lebanon Valley Mall to this new location. It is right now 2021 and it still hits hard for us. Anyway, my mother's phone was just being terrible out of all times needed. My mom couldn't visit The Philippines. Their Government closed their borders to U.S. Citizens, which means she couldn't be at the Funeral that happened a day before their lockdown. So my mom had to count on this store on Quentin Road, Lebanon, PA. She was being "helped / persuaded" by the manager (Female) to a Samsung A71 (5G). Mom was told they will call her and have the phone delivered at the store in 5 to 7 days. NOTHING! My mom was generous enough to give this unprofessional "manager" 2 weeks while she struggled with her current phone with having affecting her video chats to keep in touch with my grandmother's funeral situation. Since that store failed to call, we both returned and it still gets shady. Mom enters, signs the sheet to get her turn and SHE got ignored. That same manager was there, but she went by my mother who got her attention and ignored her. YOU IGNORED HER AFTER YOU KNEW HER MOTHER DIED? My mom was always kind to her and all her employees for a long time despite their negative energy, but mom has a very kind and genuine loving energy. And to add salt to the wound, another employee had some other people JIP my mother who has been just patiently waiting and noticing how wrong he was. Your company is going to give her this much hassle to get a phone she has already paid for so she can keep in better touch with her family? UNPROFESSIONAL and RACIST! How so, right? That first time we came, we were the only customers in that store. The last time we came, everyone was just WHITE. They treated my mom like a second class citizen by how they left her hang there, got her jipped so they can help their value customers that happen to be white. MY MOM WAS LOYAL TO YOU FOR OVER 20some YEARS while you were at that Kiosk with unwelcoming energy. So my mom did get her phone, by calling the T-Mobile Customer Service in her car, parked in the Handicapped Parking space in front of this hot mess that is suppose to be a professional T-mobile Store on Quentin Rd. and in the rain. HEAVY UGLY RAIN! My mom and I (With Sprint) need to go to upgrade our phones according to "Tmobile Tuesdays" and would need to travel further which is terrible cause this branch is right near us. Not cool! Discrimination is not tolerated. read more