This review is pertinent to the T Mobile store that took over the Sprint Store. Let me start with…read morethe positive. The two young men in the store were friendly. I think they genuinely weren't bad guys. This is where the positive ends. Their appearance and deportment was very sloppy. At one point, the one kid actually admitted that he has an AT&T cell phone plan! This was the most awkward consumer experience I have had in a long time. My son has always had Motorola phones and so naturally, he asked about them. When asked about their Motorola phones, neither clerk had a clue. I think earthworms could have told me more. They brought the phones out and started reading the backs of the boxes to each other....at the same time. They literally accomplished nothing. At first, I though the one young man was training the other, but it soon became evident, neither party had a clue! They had no idea how many gb of storage either phone had. They had no clue what kind of camera the phone had. They had no clue about any of the features. They could not tell me the difference between the two Motorola phones they had brought from the back. They didn't even know if either phone was part of the "free phone with new contract" special. I was trying to set my son up on a new cell plan to replace my Verizon plan and they couldn't give my son any information on the two Motorola phones we were looking at. My son and I went online using my cell phone and we tried to figure out the differences between these two Motorola phones. WE literally started schooling the clerks on the differences between the two phones. Finally, we hesitantly picked a phone and set out trying to set up our account. Something got entered incorrectly and after fifteen minutes of "setting up our account", they clicked "send" and it screwed up the whole system. So, we started over with all the same information. I dragged my drivers license out of my wallet again. Back through it all we went. We got to the end, only to find out, the system wouldn't accept my info because it was already entered, albeit incorrectly. So, neither clerk knew what to do. The next step was to call a manager. Instead of using the business line, the clerk uses his cell phone. Manager couldn't help these two imbeciles behind the counter. So they call someone else, I still don't know to this moment who they called. Clerk hands me his cell phone and says, "They need your social security number". This person with a thick middle eastern accent gets on the phone. I can hardly understand him. No introduction. No explanation. Just "halo". What is your social security? I ask who I'm talking to. No answer. I ask a second time. Can't understand half of what the guy says to me. Now I'm holding this clerk's greasy cell phone. Like I want his sweat stained cell phone and who knows what else smeared on it, next to my ear. I hung up on the middle eastern guy I couldn't understand and I left the store. The lack of product knowledge and lack of professionalism was palpable. I still don't have a plan or phone for my son. I'm going to try the Ephrata T Mobile store tomorrow. Hopefully they can help me. If they can't, I'm done with T Mobile! Their merger with Sprint may not have proved positive after all. This is literally an hour of my life I will never get back...ever!

This store is so sad, the reps are all young and have no idea how to help. No customer service…read moreskills what so ever. Management the manager is a joke his response is call customer service so the store messes up and they refuse to help. They tell you one thing in order to get you to upgrade or add lines but when you get your bill it's something different. They lie to you about pricing and once you sign up there is no way of changing it. I would not recommend anyone go to this store they lie in order to get commissions all they want is a sale and lie to get it. They are rude and have no customer service skills. Save yourself go to Ephrata or Lancaster worth the trip in order to get good service and truth no tricks

I needed to pickup a new phone because my old phone died. I placed an order online for pickup. It…read moretook only a few minutes until it was ready for me to get my phone. While I was waiting I had some great conversations with the employees including Savannah, who were very helpful.

I went to the Verizon store where I have bought all phones, iPads, and accessories. I have often…read moregone there for help in the past and been satisfied. This time I got an officious jerk (I'm keeping this G-rated) who said they couldn't help me because they only dealt with hardware. He was willing to look at my phone for $39. I left

I stopped in to this location and was assisted by Alex Haines on my phone upgrade. Alex was great -…read morevery knowledge and answered all of my questions. Made getting a new phone quick and easy.

I stopped in to the Ephrata store without an appt and waited for a few minutes while the gentlemen…read moreworking finished with customers. I was helped by Alex - who knew just what I needed and had me fixed up and out the door in just a few minutes. I would definitely stop in again if I needed assistance!

eddie and cristina were fantastic, by far the best cricket around!! they fixed a proboem i was…read morehaving with my phone ans answered all my questions, i used to go to another cricket but ill only be going to eddie and cristina from now on, thank you eddie and cristina!!!!!!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Parkesburg store today.

Excellent service and thoughtful consultation. They really listen to your questions and help you to…read morefind answers.

I just had an excellent experience with Laz and staff to get my Pixel 6 back in working order…read more He did everything exactly as promised very quickly and my phone is once again 100% operational - TY!!!!!!!!!

This store is a hassle free shopping experience with very…read morehelpful, friendly sales consultants. They have all the new great selections with great prices. They will see if you qualify for any and all discounts, BIG PLUS in my book! Check them out! They are on fb at http://www.facebook.com/pgriess#!/pages/VerizonStore/180423068702093?sk=info

I've never experienced customer service so poor. The salesman sold me on a good price but I never…read moresaw it in my bill! And in trying to solve the issue, I lost many hours on the phone waiting on hold and getting the runaround. Very happy to be leaving if I ever get someone on the phone to unlock my device!!!

As a long time (25 year) Verizon customer, I never thought I would switch, but after talking to…read moreDaniel C and finding out how great the network is on AT&T I decided to make the change and I'm so glad! My service is wonderful, and Daniel is so knowledgeable! He gave me so much information. I was stunned by his expertise! He's a new rep and with his knowledge you would think he'd been working for AT&T his whole life! If anyone is looking to make any kind of change or purchase any accessories or upgrade a phone, I would absolutely send them to Daniel! He's intelligent and sincere and never pushy! I can't recommend him enough! In a world where customer service seems to be fading these days, I would run to this store!

Listen This Jill Lady is a fool who goes around giving good business a bad name. I have been to…read morethis store and other places she says is bad. Look Jill Maybe you need to just stay in your Trailer and shop online!!!!!!

Bilal G. (at the Lititz PA store)was awesome. Although transferring a number from Verizon to…read moreT-Mobile was a huge task; he spent over an hour working through a TMobile process that was extremely complicated. He was patient and very knowledgeable. And successfully transferred my number. T-Mobile should take note that the folks at the retail stores are your face to the customer, make the processes easier for these employees, not harder. Lean systems help them assist more customers and give both them and the customer a good experience. Thanks for your assistance, Bilal and Stewart!

I was having problems with my phone charging. I called them Thursday night & the woman who answered…read morewas very polite. I realized while I was talking with her that it was about 3 minutes to close. I was grateful that someone answered. She also did not rush. I visited the store Friday after work. The young man who helped me cleaned the charging port on my phone & showed me the Mag Safe charger. They did not try to sell me a new phone. Great customer service!