Great experience! I believe I worked with Grant and he was very knowledgeable and friendly. Highly…read morerecommend. ---------------------------------------------------------------------

I have used these people for years for battery replacements and screen repairs. I took my daughters…read moreMac computer in there, and they had it fixed in minutes and would not even charge me!

Went in to repair back glass & cameras for my iPhone 13 Pro Max. First time going in they told me…read moreit would be 45 min - 1 hour wait. I came back 30 minutes later to see they added a black Back glass instead of the original rose gold color. I immediately stopped them and they said the don't have my rose gold color to come back in the following week. I came back one week later. It took 2 1/2 hours to finish because the couldn't get the back on. After receiving the phone I paid $250 not the original quote for $215. He also added a screen protector even though he didn't touch my front screen. I paid addition $20. He also offered additional camera lenses for $10. I had faith in the phone would be fixed.. I walked outside the mall and noticed my lenses won't focus ok certain angles. He also didn't put the right back glass on it. It was more opal than rose gold. I went back inside and he said that I have to update my camera settings to call Apple and took my phone to call for an update later on... 2 weeks later and no phone call. Camera still dosent focus and the back glass cover shattered in my bag. I'm very disappointed. There products are very cheap and they wouldn't be reasonable with the concerns I had in the first place. Never recommend going there.

It is very quick and cheap for anything you want. My back screen case did crack completely after a…read moreweek of getting it but they said they replace it for 50$ this time. Although it's questionable it's still cheap. I Will come back again

I was in the store to have a sim traded from one phone to another when the employee realized it was…read morealmost closing time. He left a customer to rush over and lock the door. I said my husband was just parking the car and would be right in. He wouldn't let him enter. I asked if I could just reach outside the door to get the phone from his hand. He refused to let me saying I could only exit and then couldn't reenter. I spend 1.5 hrs on the phone with 611 to do an esim installation for something that would have taken him minutes but he didn't want to stay one minute after closing time. DESPICABLE and just one of many reasons we are switching our phone carriers.

Manager is a straight up douchebag. Stood around and messed with his tablet while customers waited…read morefor literal hours. This was a slow day, I waited to become an account manager to upgrade, and after all that they didn't accept my phone for early trade in because of a "scratch" that was so small, they needed 3 sets of eyes and magnifying glass!!! If theydve told me my phone wasn't eligible, I would've been in and out in 5 minutes. Instead I talked to customer service for 45 minutes with the manager played Tetris and stood on his high horse. AT&T your newest member has arrived!!

I switched to t-mobile after having the most exhausting and terrible experience with att over the…read morepast 6 months. My never really considered t mobile a comparable company to att and Verizon. But I decided to give it a try after hearing good things. T-mobile is the best company by far and I've had every phone service imaginable. (Verizon, cricket, att, sprint and us cellular). The staff at the store were beyond helpful. Kolten and Ryan the manager should own the store, they went above and beyond for my very difficult 6 phone line transfer. Since, I've had to call customer service twice (for things that had nothing to do with service, just international calling) the T-Mobile customer service line was prompt and helpful. Also I am currently in Turkey, I have great service and free data and texts! Not only that they worked out an issue with my phone transfer while I'm in Turkey and they are in Nebraska. Seriously if you are considering a switch just do yourself a favor and do it! I'm grateful and very glad I switched!

I worked with Georgianna and she was absolutely the best! She's very personable and knowledgeable!…read more She didn't rush me, she answered every question I had. T-Mobile is lucky to have her as an employee. Thank you, Georgianna for everything, you're the best!

I brought my computer in to be fixed. I called in and asked if it was done and the person said…read more"Yes" and I said I would be in to pick it up. I live 30 miles out and when I arrived they told me it was a mistake and not done. When the computer was finally complete a couple of days later, I picked it up and asked for a discount for my time and gas that cost me for coming in that Monday. The person at the desk went back and talked to the manager and all they could do is offer me a screen saver which I did not need. I own a small business and when there is an issue I always will listen to the customer and try to work out a solution. The manger should of had the courtesy to come speak to me in person. I do want to mention that my computer is fixed and working and I do commend them for that.

This place has terrible customer service. None of the employees seem happy to be there or ever…read moresmile. My AirPods weren't charging wirelessly so I took them in to this shop. They've been in a case since the day I got them and they were in pristine condition. When I picked them up, there were several scratches, scuffs and marks all over the case. I dread coming to this store. I wish that Best Buy was an authorized Apple dealer. They have much friendly employees who at least pretend to care about their job and the customers they serve.

Amar Tumeh the manager for the Lincoln south and Lincoln north stores decided to fire me because of…read moresomething I didn't do. He complained to me about the payment report being messed up even though I told him and Ashley the assistant manager about it being messed up multiple times. The real reason why it was always messed up was because of the new hire. he was always messing up on things every single day and he didn't know how to do anything. And he was supposed to be trained by amar. The new hire said many times that he didn't know what he was doing giving more proof that amar didnt give him the proper training that he needed to be left alone at the store by himself. And for every mistake he Made I got blamed for them. I made sure to call amar or ashley every time something was wrong and amar would come to the store to fix the problem and still blame me for it being messed up even after he fixed it. But amar was just looking for reasons to get me in trouble. There were times when a co-workers would sign into the wrong store when putting things into the payment report which messes it up amar knew about this and still blamed me for it being messed up. And the crazy part is the new hire knew amar since high school so I feel like for that exact reason he wasn't checking him on his mistakes and was only blaming me because they're friends. There have been many times when I asked him about my checks not being right and he would tell me that everything is how it's supposed to be. But then I figured out that there wasn't no overtime and that he would go onto my payclock and change my hours. My shift started at 2:00PM every day and before I knew that there wasn't overtime I would come in early like around 1:30PM and clock in around 1:33. But then I noticed on my payclock it showed that I clocked in around 1:40 and sometimes 1:50. and this was going on for a long time. So I wasn't even getting paid for the time that I was getting clocked in. And I wasn't the only one he was doing this too. he was doing it to other co-workers as well and thats when I know something was up. And there was one point in time where he would talk real crazy about Ashley the assistant manager almost causing her to quit her job. And when she figured out that he was talking crazy about her behind her back she called the regional manager and told him that she was putting her two weeks in. But then a few days later she magically got a pay raise so she didn't quit. Ashley told me a lot of things about amar and at first I thought she was just being rude about him but then I started seeing it for myself. every single thing she told me about him was true. I feel bad for anyone who has to work with amar because once he starts feeling some type of way about you he will try to find a reason to get you fired. Or he'll make you want to quit.

I have always been impressed with how knowledgeable the staff are here and their willingness to…read morehelp you find exactly what you are looking for. I have to admit I don't buy as mush music as I used too, but when I am looking, this is the only place that I go. On the flip side they were phenomenal at helping me with phone service! I think over the years i have bought half a dozen phones from them, and when I was with Cricket this is the only place I trusted to get a properly flashed phone. They were always willing to help, and if there was a problem they were quick to rectify it!

Verizon are nothing but a group of thieves. They keep telling me by monthly bill is going to be…read morelower, but all they have done is keep raising it. I went from 3 lines to 1 line and my bill has gone up significantly. i hate them

Had a much more pleasant experience at this Verizon, at least the 2nd time we popped in. Of course…read moreon the first, we came an hour before close and were again directed by the staff member manning the front that we would not be seen today and to make an appointment for another day, can we come in during the day. We said no we work and left. It really depends on who you get upfront (aka how late they want to be there). We tried again another day probably around the same time and were put on the queue to be helped..it was still a wait, but at least we were not immediately turned away. Had a great sales representative (I wish I would have got his name) that was very transparent and honest in regards to the current promo, asking us why we wanted to upgrade and telling us that we should wait until Iphone 14 series comes out, because it would not be worth it for us at this time. I really appreciate that he was straight with us knowing this would hinder his commission. Only reason not a 5 is because of the first experience and being turned away.