I've been with Verizon for 21 years. Worst Verizon store ever! Go to a real Verizon in Conroe or…read morethe Woodlands . Be sure it's a real Verizon and not one of these Mickey Mouse franchises. From what I can tell this place put an extra $400 to $600 in "fees" on us. I do not believe I would pay this at a real Verizon store. I went ahead and paid the fee for the human assistance. At the 2 hour mark it was obvious that the store wifi was too slow to complete the data transfer this century I went home with instructions on how to complete the setup and to call back to store for assistance Well I needed to call the store and could only get robots and China on the phone I could not call the store So I drove back. The guy working told me how to do it and I came home and am almost finished hours later I should have ordered the phone from Verizon and done the setup at home If you must go to a store go to a real Verizon I also tried to call corporate Verizon for help I finally got past the robots to a human for technical assistance and it was China again She spent 20 minutes trying to upsell me. Then she transferred me to another robot that was incapable of answering my questions I'd tell you not to use Verizon but sadly they're all this bad

We went in to combine accounts, but the clerk talked us into "upgrading our phones for free". Fast…read moreforward 5 months later, we only received credit for one phone. So they took our IPhone 14, and gave us $0 for it, and charged us $1500 for a new phone we didn't need. 12+ visits to the store, and numerous calls to customer service have resulted in nothing but delay tactics. DO NOT GO HERE!!!!!! Go to any other location!!!

Got there when they first opened and Wajeeh was really helpful and super friendly! Definitely…read morerecommend him helping you out with your phone or if you're looking to swap to Verizon he's your guy!

Went here to get upgrade my phone. Knew what I wanted and there was a promo on our account we…read morewanted to use. Everything seemed fine, we purchased the phone the total seemed right and we were doing the transfer. My husband was waiting and randomly looked at email with the receipt and noticed two extra charges (in which we never said yes to). When asked what they were Keham M said the $40 was for doing the data transfer and phone set and the $20 was for if the phone ever got water damage we could bring it back and they would fix it... 1. My husband works with IT and could do the data transfer, Keham never said anything about this charge, we would have definitely not paid for that (my husband always does the data transfer for us when we get a knew phone). 2. When asked about the water damage protection being good for any Verizon store he said only their store. We don't even live Conroe. We are just visiting family. Why in the world would we agree to that charge? He swore he told us about it but definitely lied. He knew he was caught in a lie and was like I will refund the two charges. At that point you lost us as a customer. My husband asked for the manager. The manager said he would refund the two charges but my husband was pissed. We told them we wanted to cancel the whole transaction and get my old phone back. He straight up lied. Definitely don't trust him when going to this store and make sure to check what you are paying for because he straight up stole from us.

I know cell phone stores are maddening and trying to get anything done with any cell phone service…read moreis no fun. But when I came in to the store knowing it's a corporate store NOT a franchise., and asked for some help, switching from AT&T to Verizon. I was greeted kindly and helped by knowledgeable people. I was able to get 2 new phones and switch over relatively quickly and painlessly. During my time in the store, I was able to watch the employees handle a variety of clients firmly if they were rude, but with respect and professionalism. Overall a good experience and the team did a great job.

Samantha is awesome! She helped me problem solve issues with my phone after I did a factory reset…read more She was friendly, patient, quick and efficient. Thank you again Samantha!!

Optimum is probably the worst company I've ever dealt with in the past 10 years. Not only do their…read moreproducts perform poorly, their customer service is horrible and they are an unethical company. Run!

this review is not about the company, however, I want to remark the excellent work that Mariana has…read moredone. I want to highlight that even though the company is not great employees make the difference. I've arrived in a bad mood, she was very gentle and explained and help with everything she could. I wanna give Mariana five stars for helping

I went into this Verizon Reseller around 4 pm on Sunday June 22, intending to buy a new Apple…read moreIPhone. Rather than order online, I wanted to support a local business. I was very disappointed to see the young man working there not wearing a mask. When I commented about his not wearing a mask, he grinned and shook his head. I then shared that I was leaving and would buy online. I'm nearly 60,and view it as rude and selfish that during the current situation people don't wear masks ... since the masks protect others. But I will simply not support businesses that don't mandate masks for employees. I've subsequently bought the 11 Pro Max online from Apple - so this business lost a good sale due to not showing they care about the health of their customers.

I was here on a Friday and was greeted by Stephanie. I needed help placing an insurance claim for a…read morecracked phone. She provided the best service I have received in a long time. Just helpful and friendly. The two young ladies here are top notch. Both really want to help and provide good solutions. If you are in need of cell service you can't go wrong here.

Joe helped me out a lot. My PC was crashing roughly every 8-10 minutes and after hours of trying to…read moretroubleshoot it I finally gave up. I got into contact with him, dropped my PC off, and within 24 hours of him having it, he fixed it. He's good at what he does

Fast, knowledgeable, and great customer service. Geek squad will keep your computer for weeks for…read morewarranty service. This man had my computer fixed and returned to me within a few hours. Highly recommend