I have been with Cable One now Sparklight for 24 years and always had great service I had cable TV…read morebut had dropped it about 4 years ago and and stayed with with their internet which is great I plan on getting their cable TV again or what they recommend

Dear General Manager;…read more This letter is written to highlight the excellent help I received from SHAWNA DAVIS the morning of April 1, 2021. Last night (March 31, 2021) two of our Motorola signal receiving devices failed and listed that the cards were not activated. They have been working like "champs' for years so this was surprising. Last night I contacted technical support and received a recorded message that a signal would be sent to these devices and within thirty minutes they would work - but they did not. I had meetings last night so I decided to wait until this morning only to be frustrated with the technical support that informed me the two boxes were not registered with Sparklight...this was after a prolong wait. I have had these boxes working for years and had received them from, then, Cableone. Why did they suddenly quit working? Frustrated and I asked if the Fargo office was re-opened for the public and when the tech person said the office was now open so I took off for Page Drive. At this point the story gets much better. SHAWNA DAVIS was exceptional. She was patient with me and listened to me repeat my story. Patient and listened - key attitudes for customer service. From that point she worked to solve the problem. I felt that she was working to help me. She was not a "talking head" spouting a company line but was listening and worked to solve the problem. I left feeling better about Sparkwire than when I entered the building and it was because of Shawna! Again, the operative words are listened, was patient and worked to solve the customer's problem. She could run a course to train new staff in customer service! Shawna worked to have me leave a satisfied customer and I am very grateful for her efforts! She represents the best of Sparklight. Thank you, SHAWNA DAVIS! Sincerely, Chuck

Reliance Telephone System is NOT the same one as Ryan F. is complaining about. This is a business…read moretelephone and surveillance camera business. They have always done what is expected of them, quickly and efficiently. Trenton is especially helpful and informative. You can tell the character of someone by their actions, or in this case inactions. Ryan F. should be ashamed of himself - he's been told several times that this isn't the company he had a problem with, but Ryan's never fixed his mistake.

Pissed off at the representative that assisted with phone upgrade. He recommended different phone…read morethank you I currently have. Told me everything would transfer. NOT EVEN. My notes, photos, calendar and some contacts didn't. These apps had vital information that will never be able to recover. Called back same day to voice concerns, was told to look through files and see if we're somewhere else. Looked for 2 days and no luck. Went back in and representative said that. Got different phone and that stuff wouldn't transfer. I Am BEYOND UPSET. Vital information and photos gone. Would not recommend and word of mouth won't be favorable.

T-Mobile is by far the worst company to deal with. Their service reps are rude, and you'll be stuck…read morewith all kinds of "free" services that end up costing you money cause their reps lie. Then to top it all off once you are smart enough to leave them, you'll spend months fighting with this terrible company over charges they won't explain to you and services you've never had, then have the nerve to send it to collections after saying the bill was in someone else's name who I do not know but apparently some how linked to my name and not to my knowledge. This company is a complete and utter joke. Don't just avoid TMobile, run from them. Don't go to their website, don't go to their store, and if you are currently a customer leave them before they screw you too! Oh and also their services suck as well and they have a pathetic coverage area you will never feel safe traveling with their shitty service network half the time you have their service you'll just be frustrated that you can't get decent reception any where.

T-Mobile has been a nightmare, trying to get download speed of over 3.2 & upload speed of 4.1. We…read morehave called to speak with their customer service support team & they keep telling us they'll fix it in 72 hours or less. We will receive a callback. No call back, we've been waiting for a fix for over a week since we have had to call back 3 different times. My payment is $50.00 less than with VZW but the service is horrible. Our text messages won't send, I can't upload anything to our phones, plus I can't even work from home to access my outlook. Don't buy into their BS. We are switching providers.

T mobile is a sh- show they charge for just about anything even if it's there fault. There stores…read moreand customer support services don't communicate at all so you will constantly be told different things concerning your issues. This location is also great Choose another provider and absolutely do not get home internet