I had some questions and needed new cases for my phone and iPad. I was greeted at once and helped…read morevery quickly. The rep that I worked with was very helpful except for one incident. I asked about having a problem with my alarms on the phone. Now I have never had an issue of any kind with the actual software. And he looked at me like I was dumb and very snotty told me that Apple would have to help with that. How exactly would I have known that if I had never had an issue? Other than that, the service was great and I got what I needed and was done in a timely manner.

Worst customer service I have experienced. My Internet service was set up with the wrong address,…read morethe great perks and prices the salesperson guaranteed didn't exist and the price was double. When I cancelled and returned equipment and phone, he took over transferring the data to my new device which he had no idea how to do because he hates Google, instead of letting me do it, didn't wait to confirm completion and factory reset the old phone causing me to lose more than half of the data. When I called the store to let them know how terrible Kenny's customer service was the manager Kyle claimed no responsibility, offered Geek squad as a solution and when I responded to his "going forward" answer there is no forward Verizon because they customer service is non-existent in the store he hung up on me. Prob had to return to holding up the counter with the other 5 sales people. If I ever had to recommend Verizon to anyone this is the last store I'd tell them to go to. If you can't set up services correctly, know how the products you are selling operate, and are more interested in getting the restocking fee and the customer lot of the way maybe you should look for a new line of work. The $50-thats for putting the phone in a box and returning it to Google not reselling it. That free phone with a 3 year contract and bad service or a better cheaper service but you buy that phone or bring your own they can't transfer previous data over are the only options they could have but didn't offer to keep a customer, it doesn't make switching to a new provider difficult. Sorry you lost your commission but I have a phone set up with data that's either missing or messed up and Geek squad or repair shop out of my pocket is your solution, maybe you should have started with a lemonade stand upgrading with cookies and sweetener first. Be cheaper for the customers who get unqualified sales people who lack skills and respect.