Ken was very helpful and fixed my phone with no charge when I was having a storage issue. He was…read morevery honest and great about giving us tips to troubleshoot rather than just trying to sell us the newest model. While this verizon store has had poor management in the past it is a hidden gem now compared to all other verizon and apple stores. I will 100% be coming back here anytime I need a new phone or verizon related issue!

Be weary of this store. They claim they need to sell you an iPhone charger as Apple does not…read moreinclude them in their boxes anymore. Turns out the truth is they "force" you to purchase at least 1 (off brand) accessory if you're going to purchase a phone despite not disclosing it until you check out. 30$ for an off brand wall adapter when and Apple one cost $19 at Best Buy. You can purchase a new phone at any other Verizon location without having to purchase an accessory. Seems more of a scam to boost their other sales to me.

I cannot say enough positive things about this company and it's support staff! A little background,…read moreI travel quite frequently so stay in lots of hotels, Extended Stay most frequently over past 2 years. Well I work out of the rooms so the FREE Hotel internet is a must have. Well I guess for security reasons, Apple has increased the frequency of changing it's product IP Addresses from every 6 months to what seems like every couple weeks now. This is a real pain in the #$% because you'll get an internet error saying you've reached the maximum amount of devices for your FREE service, you'll need to now pay to have "upgraded" internet service. This didn't make sense so asked the front desk what's the deal, they always have NO CLUE, they'll say that you've probably added new devices and recommend paying for the upgraded internet with unlimited devices. I wasn't buying it so found the 866 support# and called. Well thank god the support service is provided by Velocity. They said let's see what they can find out, I explained I added no new devices, have had the same devices connected with a combination of Android & Apple devices. The Tech did some research and after 10 minutes says I got it, he explained how frequently Apple will switch the IP addresses on their devices to help with security. Well the Hotel system still sees the old addresses and then thinks you've added all these new devices, which takes you over the limit for the FREE internet, which then prompts them to recommend paying for the better internet. The Tech found the room I was in, erased all the old addresses, had me sign in again and everything then was working fine! I've now had Velocity help with this problem 6 times over the past 8 months and they're ALWAYS available!! I mean evenings, weekends, Sundays etc, someone always picks up quickly, they speak fluent English, they're articulate and understandable, everyone is always knowledgeable regarding my issue and again, always there!! They've been a life saver for me from a business standpoint because I cannot video conference with the office or customers if I don't have internet access. Listen, If you're a business researching an IT company to contract with to support your staff and/or customers, I cannot recommend them more highly, you will not be disappointed!

This is the 2nd time I've had a negative experience with this clerk at the ups store Gahanna in…read moreJohnstown Road. She is passive aggressive. I had to ask her if everything was complete before leaving instead of her saying you're all set. Leaves an ugly taste in my mouth to get such meanspirited service. I'm a bit concerned that my passport won't get to the passport processing center because I said, "Am I done? after standing there. When she said yes under her breath, I said, Thanks for telling me." I won't return.

Slow customers beware! The manager is apparently nice to people who are computer savvy. We are a…read moreslower retired couple and she had no empathy, was pushy and aggressive with us.

Donovan A worked super hard waiting on 2 other people and still helping me with my order. The…read moreservice still went fast even though he was busy working. I got my new phone and activated in a great timing manner.

"I had a fantastic experience with Source Smart! They were incredibly fast and reliable, and the…read morecustomer service was truly wonderful. I highly recommend them if you are looking for professional and efficient service."

I got to telemarketing call out of the blue for insurance from AAA a month after signing up for…read moreAAA. When I told the guy I was happy with my current insurance He continued to push. After telling him two more times that I wasn't interested I told him that I would be more interested in speaking about canceling my membership to AAA. He made it very clear that he didn't care whether or not I canceled my membership or not. There are so many telemarketing calls you never track down who it was that called. This one I did. Do you want calls like this?

When I came in to get pictures for an international drivers permit, they said that they couldn't…read moretake my picture because their camera and printer doesn't work. So I leave go to CVS get my pictures come back 15 mins later to find out "oh, we fixed it". Then this guy proceeded to greet to greet me with "what can I help you with" followed by "yea I'm from anther building I can't actually do anything useful here." So I wait an additional 20 Mins for the apparently the only person of three people who can help me. Then the woman who did help me nearly charged me for pictures Before I asked what all the charges were about! The audacity and incompetence!