I'm confused what star rating to give Verizon? The store at this address is fine. It's clean…read morecompetent. The location is convenient and it has private parking lot with ample parking. However, our experience from switching over from AT&T to Verizon has been awful We had two phones that Verizon delayed activation because despite us having our proof of identity via our drivers license and lots of others, their system wouldn't let us initially get a phone and that was after waiting a few hours. With lots of additional legwork and jumping through unnecessary hoops of fire to complete this task, we finally did it all newly purchased Apple iPhones for users. That should be easy, right nope,no it was not We also were supposed to get free phones switching over Our phones. We were given the wrong communication about what models we're going to be acceptable so what we initially thought we were returning and we couldn't turn in so then became the scavenger hunt for the proper phones. Which we couldn't remember the old Apple ID for so they wouldn't transfer. Currently, it seems like we're stuck purchasing one or two phones because we can't find the Apple ID information which is completely frustrating and disheartening and it makes me lose faith in both Apple and Verizon However, the people at this location seem a little more knowledgeable than the people over at Best Buy, which is why we are now focusing on coming to this brick and mortar Verizon store versus a kiosk across the street that has a sales associate that's supposed to be managing multiple carriers. I strongly advise anyone reading this who wants to deal with Verizon to come to this or this type of brick and mortar store versus an agent at a different big box type of situation such as target Walmart, Best Buy that deals with multiple carriers and multiple carrier products. . You will get better service here and have far less frustration.

People, when purchasing a new iPhone PLEASE go directly to the Apple Store. This is the worst…read moreservice ever. I purchased my new iPhone and got it via mail. Unfortunately I was NOT able to get it activated so I took it to the store where the item was purchased. When I told the representative what my situation was, she immediately advised that they could not help me and sent me to the Apple Store. When I went to the Apple store, I was advised that it's an issue with the SIM card and had to return to the Verizon Store. Had the representative at Verizon first try to resolve my situation, I would have NOT wasted over 1.5 hours going back and force. Moral of this, if you're buying an Apple , go directly to the source as they are able to provide you with all carrier plans and provide you with their best service. This location "thumbs down!"

I walked in not expecting much- only review is 1 star, and it turns out it's an authorized…read moreretailer, not a main store. But it was handy, and we gave it a shot. And received superb service, no big sell, and left happy. Mom needed more data, and we got it, cheaply. She probably needs a new phone, and we got some suggestions, but no pushiness. The lady was super patient and empathetic with mom, and laid-back. I'll still probably go to the big stores for most needs. But the wait here was shorter, we got at least as good service, and I'll actually consider coming here when it is time for her phone.

Had an excellent experience and Chad did a great job helping me out. Chase was so kind and…read moregenuinely nice to talk to.

1 star is too many. This store was open today when I went but they had no means of communicating…read morewith Verizon servers which renders them essentially useless for picking up orders. So I couldn't pick it up even though the phone was sitting right there. I drove a long way to get this phone which was the last one in stock and I called them first to make sure it was ready and they didn't answer. Turns out the phones haven't worked in 2 weeks. Not to mention there were 6 customers in the store and only one employee in the store who had to call her manager for help. Her manager was off today and she was the only one working. THIS IS NOT A FUNCTIONAL STORE. NEVER GO HERE

If I could rate this place less than one star I would. Our experience with them was absolutely…read morehorrible. I typically don't post or share reviews but I feel like I need to share my experience so that other customers don't have to go through what I did. A few days after preordering our new phones, my wife got a call that her phone was ready to be picked up and activated. She went into the store and was there for nearly three hours while they tried to set up her new phone. I then got a call asking me to immediately go to the store because they weren't able to upgrade her phone until my came in, which wasn't scheduled to arrive for another few days. The reason they asked me to come in was so that I could get a different phone so that hers could be upgraded. This meant having to not only leave in the middle of a work day, but wake up my daughter who was napping so that I could get there "immediately." When I arrived, we were told that they actually couldn't give us either of the phones. We voiced our discontent with the employees there due to their total ineptitude. My wife was not given any transparency into what was going on during the three hours that they were trying to activate her new phone nor could they explain what we needed to do to be able to walk out of the store with our new phones. Upon expressing this, one of the employees walked stormed into the back and slamming the door, causing the walls to shake and scaring my daughter and my wife. Giving up, we walked out of the store without any idea when or if we'll get our new phones not any idea what happened to all the money that we paid while there. If both phones for both people need to arrive at the same time so that they can be activated, this is something that should be communicated from the beginning. If a store tells a customer that a product is available for them to pick up, that transaction should take minutes, not hours.

I recently stopped by this store to inquire about a minor problem I was having with my phone…read more Unbeknownst to me at the time, my brightness setting needed changing and I couldn't see anything on my screen when trying to take a photo outside. When I asked the guy in the store, he immediately said they didn't do repairs. He took the phone from me, took one brief look, and said I needed a new phone, and they had phones that took much better photos than my Samsung Galaxy S22. I looked at him and told him I wasn't buying a new phone from him, and walked out. The guys I used to speak to about minor problems were always very helpful, but all this guy wanted to do was sell a senior citizen a new phone when I didn't need one. I told my daughter about the problem and she told me to check my brightness level. I did, changed it, and solved my own problem. My phone takes excellent photos.

I would love to chat with the manager about my experience. Let me warn others that the salesman…read moreare out for commission and off poor customer service . The associate I delt with was poorly trained and it will cost me on my bills for the next three years. I won't mention names because I don't feel it would do any good, but I will be attempting to contact a district manager and give him names as well as details. I am not a happy customer. PR

While adding a line the incompetent sales worker put 2 phone numbers on the new phone leaving a…read morephone without a phone number or cellular data. This was a big screwup that the Polaris store had to clean up. I DO recommend the Polaris store.

Lee was so amazing. He helped me figure out my phone and got us out of there in no time. He was so…read morefriendly and nice. Best situation I've had with a Verizon by far! I'll be going back just for Lee.

I would like to publicly recognize Jayson at the Verizon Coulmbus Ohio store(s), on Hamilton Rd…read more and Stoneridge. I've been with Verizon for over twenty years and have never received the high quality service I received from this young man. He worked with me and took care of other customers at the same time. Usually, it's been my experience that after the sale is complete, customer service comes to an abrupt halt. He is patient, knowledgeable, humble and friendly. He helps with technical issues, and explains them in a way I can understand. I would put him in the category as a super-exceptional employee and should be acknowledged. Any business would be fortunate to have him as an employee. Kudos to you, Jayson! You rock!

Another Verizon franchise retailer gone wild (and I don't mean with bikini-clad coeds)!…read more Whatever you do - avoid this store. First of all, it's not a corporate-owned Verizon store. What does this mean to you? Less integrity in regards to customer service issues and a greater chance for customer dissatisfaction, which is exactly what happened to me. If you never received your high school degree and want to manage your own retail store, I'm sure the owners of this franchise will be more than happy to hire you without an interview apparently. Why do I say this? The manager on duty when I visited this store appeared to have recently had a lobotomy (or something similar to it). He didn't know anything about anything. Constantly on the phone with other stores to find the answers to customers' questions, this manager was in serious need of some real training. I actually felt sorry for him. Maybe he's more proficient now, but he wasn't then and that's a true reflection of the leadership involved with this store. Finally, I don't even know why one would bother walking into this closet-sized store. It's too small to provide the selection one deserves when patronizing Verizon. Compared to the corporate-owned stores, this one doesn't even come close. Why bother? Sorry Verizon. There's always a few bad apples in every bushel and this is one of them. Good luck.

I usually go to corporate Verizon stores, but I've stopped in a few authorized retailers for little…read morethings (accessories, mainly.) Today, Mom needed a new phone, and Sweetie recommended this location. It's pretty new, though this mall has been here for a couple of years now so I'm surprised this hasn't been reviewed yet. But, she recommended it because it's not busy, so that kinda makes sense. We got excellent service, and friendly attitudes for an older user and a bored toddler. Lots of recommendations for what to do nearby (distractions, and food.) News on area businesses (the closed bagel shop, the old Russian deli, the much-missed bookstore.) Prices seemed reasonable (for cell stuff.) No hard sell; she got what she wanted. I'll keep this in mind for accessories and maybe new phones. Still best to go to corporate stores for technical issues, I think, though these guys could at least do some triage and point you in the right direction.

AVOID THIS LOCATION AT ALL COSTS! The customer service here is TRASH! As we were in the store…read moremultiple people complained about the poor customer service as well. Two days in a row the ONLY employee working had no access to her computer so instead of closing the store, they just tell people they can't help them. The entire store smelled like weed and the employee was very rude, attached below is her just sitting there with no Verizon attire on being useless.

If you're older/senior age- AVOID AT ALL COST. If I could leave zero stars I would. This store (and…read morethe manager Amanda) scammed my senior parents horribly. Opened multiple lines that were unnecessary and lied when they returned to ask about them being necessary. $668 bill for one month is outrageous! GO ANYWHERE BUT HERE. thankfully I sorted it out with a victra store in Florida before it was too late. AVOID AVOID AVOID