Went to the store because me and my family have been having issues with our line. My husband called…read morethe day before to try to handle it over the phone and the associate over the phone was rude and unhelpful, stating he needed my husband to go in store to help him with account issues. News flash you only need the phone for tech support our account can be accessed by any device with wifi. So theres lesson one for the verizon professionals. So i went into the store and when i had mentioned my husband called a sales associate name Hunter immediately told me that my husband could be a little nicer on the phone and refused to help me as well. So now im going to Tmobile because I dont understand how a business expects to keep a customer they wont help. Especially for $200/month for 2 of the top service lines you can pay for.

Holy smokes! you gotta be kidding me.. so while this sales fella is "talking" to me he decides to…read morepull out a kleenx and starts blowing his nose, with nostrular stuff coming out of his nose as I'm standing there witnessing this unexpected event.... SERIOUSLY? After he was done performing he must have seen the astonished look on my face so he apologized. I left... Verizon, Great Northern shopping center, North Olmsted, Ohio.

We had internet dropping all the time. We had our YouTube tv drop all the time. Called multiple…read moretimes and nothing changed. Finally, told them since the service was unacceptable, I need to cancel the "service". They said that's fine but we're still going to charge you another month because I need to give a 30 day notice! I, for the life of me, cannot understand this policy. Poor service....worse customer service....honestly, the only question is how are they still in business!

Accusing me of having 5 cable boxes when I was only ever given one. Now they are charging me 103.00…read morefor not returning boxes I never had. How do I resolve this? I only have 2 tv's. Do I contact a lawyer?

Hands down 2nd worst internet provider next to frontier. They never can help you with your internet…read moreissue. And with the prices they charge it's not worth the Hassel. IF you can't get xfinity in your area which is by far the best i would go with starlink as your 2nd choice. Screw wow!​​

They will cheat you! I cancelled service 3 days into a billing period and I have to pay for the…read moreentire month! That policy comes from their "Loyalty Dept!" Before that... I had given them every opportunity to keep my business but they would not match Spectrum's price. Only AFTER I cancelled did they offer to match the price! What a badly run company. Never again!