The service is AWESOME! We will drive from Scooba to here every time!!! We were welcomed, upgraded, and out the door so quick! She explained everything to us and asked if we had questions. read more

First, I am a disabled combat veteran who now cannot make or receive calls to the VA or any of my doctors because this location shut my phone off and won't help me!!! Absolutely disgusted with Janae's "customer service". She needs to be FIRED for how rude and disrespectful she is. Been without a phone for a week. The employees are NO HELP. Twice in the last week I've had encounters with employees that lasted less than 30 seconds because that is all the time they're willing to give me. I've paid my phone bill up 3 months ahead, but they suspended my line and the only way I can reactivate my number is if I get a plan 4x more than my original plan. They know exactly what they're doing. The employee "Dani" was who helped my wife and I a month ago with upgrading her line, while doing this she pushed and pushed and tried pushing me to upgrade my line because it would be "cheaper" I would "save money". I repeated to her over and over again I did not want to suspend my prepaid line, I just want to upgrade my wife's number. But instead of suspending just her prepaid line to move her over, they suspended both of our lines. And now after paying my bill for 3 months of service for a phone, they won't turn back on unless I upgrade. Thanks for screwing over a disabled veteran just to try and sucker me into a contract. Update: The assistant manager Stacey finally resolved my issue by switching my line to a different SIM. I was told to come in and Janae would assist me. (FYI She just needed to literally hand me my SIM card) And wouldn't you know, Janae makes another employee who was getting ready to go on break do it instead. Janae is so disrespectful and bad at her job she can't even handover a SIM card to a customer. I feel bad for her supervisors having to deal with her literally ignoring customers to the point it's insulting and feels personal. I have been nothing but patient and respectful during this entire ordeal, this is unacceptable. Janae needs to be fired ASAP. read more