Totally inept customer "service". I've happily switched to another provider after 17+ years with T-mo. I got totally exhausted and pissed trying to deal with them by countless phone calls and store visits. Please forgive me for not getting into the gory details - there are way too many. P.S. This is not just any particular store location in WPB area, but their whole overloaded customer service system set up. read more

Went in to switch from another carrier, and they totally lied about the price of the plan - saying he was giving us a "managers discount" . Refused to give us any contract or print out of the new plans. Told us he would throw in free cases and screen protectors only to put it on my account as a monthly payment. Was told by corporate that this store is a franchise and they work off of commissions - so instead of selling actual promotions they lie to get you signed up. read more

Terrible store. Wasted a few trips here and bought 2 bad phones. 1 lasted 3 months. The other 7 months. Service rep told us that the phone is "cheap and really bad". Would not offer any help. Stay away. read more

This is the last t-mobile location you would ever want to visit. 3 visits to this location and each time we were met with worse service the most recent bout we had with them, we walked in 30min to close to pick up a phone we were replacing with a warranty. They told us they were closing and that they couldn't help us at all. There were THREE employees standing around talking with no customers and they just didn't want to help. This store either needs an entirely new crew or to just be shutdown. After this we have switched phone carriers which I highly suggest you do. It's just not worth the assholes you have to deal with. read more

Really nice and clean store the new manager Mauricio has changed this store for the better I had some terrible experiences in the past with the old manager but Mauro has fix any problem with my bill and phone in the nicest way possible he's the best in costumer service and he do put us first read more

If I can give them 0 stars I would. My fiancé went in on February 27th to go pay the phone bill. "Marcus a manager" wasnt paying attention and paid $380 towards the phone itself (the device) rather than the phone bill. I've spoke to "Marcus" and "Andres" two people who are hired as managers for nothing. It's now March 20th, they said they can't do anything in store although I paid cash in store. I've asked for the district managers phone number or an email, got a fake email. No response. I went in about two weeks ago, frustrated that my lovely check of $380 that he requested in March is still not here. This place sucks. I even had to call the cops. I've literally been dealing with T-Mobile and this shitty company over $380. Remind you when I needed someone off my account as an authorized user he said "he doesn't have access" as a manager! Liar, called 611 and told me he could have done it. Honestly this store really sucks and the fact that this "Dan Agosta" district manger hasn't reached out to me is ridiculous. read more