They took 2 hours to set up my friends phone then when we got home she couldn't even call or text…read moreon it. Had to call t-mobile this morning and turns out they forgot to activate her SIM card and she needs to go all the way back to the store. Avoid this store at all costs you are better off driving an extra 10 minutes to another store.

I had a problem with my phone a few weeks ago, and these guys had no idea how to fix it. Well,…read morepossibly it was just a sick phone? No, because I called Applecare while I was in the store and the fix was trivial (hold down the Home and Power buttons and count to 10). All better! I mentioned this today to a T-Mobil person in a different store (Burington Maill) and he was incredulus that these guys didn't know this simple fix...until I told him which store it was. Turns out, although this looks like a T-Mobil store it is not run or staffed by T-Mobil. It;s like one of these kisosks in some malls -- it is run by a different company under contract to T-Mobil. (THis makes lpots of money fpor T-Mobil, but the services is not the quality you thought you were paying for.) My advice -- Stay away.

Great experience! Will use again. They were quick to respond and able to fit me in that day.read more

From the owner: TechToucan Solutions is proud to provide top-quality IT services for home and business clients. Our…read moreservices include software setup, computer repair, data recovery, TV setup, internet troubleshoots, Apple and Android phone repair, and much more. We do it all! In addition we also provide complimentary IT consultation services, as we believe in delivering value to our clients and ensuring they receive the best possible return on their investment.

Ok, may I say what a fantastic team of peeps over at the T Mobile in Salem Mass. so Taylor the…read moremanager has created a team of winners at his store! Also Taylor is my absolute favorite over there because he is Brilliant! Charming and handsome as well! He is so smart I can't even begin me to explain why because he just amazes me every time ! But I have to give some Love to Joel and Wilheirys as well. They both are so outgoing and friendly and full of life and personality and professionalism! I so enjoy my visits to the store we all have become so friendly with each other it feels great! I always leave with a smile on my fave and know I have truly been well taken care of by this team of people! Please don't hesitate to go in and ask for any one of them and they will be eager to assist you with your needs like they have with me! Top Notch! All my Love Kim

I visited the T‑Mobile store at 276 Highland Ave and the service was unacceptable…read more No initiative, no support, no professionalism. The staff's attitude does not represent T‑Mobile's standards at all. I had to get help from another city because this location couldn't handle even the basics. If a store operates like this, the responsibility is on the owner and management for allowing this level of negligence. I will not return to this location and strongly recommend that T‑Mobile reviews the quality and leadership of this store.