2/3/21 Mmm 14 days ago Wil R received outstanding service…read more What I received was disappointing to say the least. When I arrived yesterday, Adam and Ms. (I don't know her name. She had no name badge on. We will call her pigtails because that is what stands out about her.) Pigtails greeted me, but not because they were happy to serve anyone. More like it was very hard to show any emotion whatsoever. The very moment they found out that my phone had no insurance on it, I got the we can't help you expression on their faces. Mind you, I canceled my insurance last week because my phone is old. My phone is an Samsung S8 and Samsung is now up to S21. My phone for the past 2 days has been very slow and sluggish. Nearly all of the important apps I used would work properly. I was hoping they could fix the problem, but I started having doubts that these two people would have the answer not long after I arrived. These two people were not very helpful with informant on the new phones. Especially Adam since he was really the on dealing with me. Information is on the glass near the phone, but I was hopping to hear the information from him. It never happened. I wasn't able to get my $400 trade in for my phone, because my account is one day past due. This makes no difference that I already had a paid arrangement with T-mobile. Ms. Piggy started to get sarcastic with me and I held off from dropping her down a bottomless well in my mind and in person. Instead I decided to call T-Mobile and try to get some help with them. Once again, the first person I spoke to, was very reluctant to try and work things out. Zero points for Nutmeg. I seriously had had enough with T-Mobile. In my annoyance, I must have said "T-Mobile has just lost a client. " I left the store and a minute later a supervisor of T-Mobile called me back. Nicole really set the standard of customer service. She is the very reason this store gets two stars instead of one star. Although she was able to do the upgrade I turned it down. During my time on the phone i was able to figure out what was slowing down my phone. Amazing things can happen when you fuck around with your phone. Now that my phone is back to the way it was, I will hold off from upgrading my phone for a month or six. Thanks Nicole. As for the other two employees Piggy Adam's, maybe it's time you two found different jobs away from people.

I came into this store looking for new accessories for my phone, I have a different company but let…read moreme just say this; the type of service that was provided at this store was impeccable. When I first entered I was welcomed very politely into the store by the three young ladies working at the time, Jasmine, Elizabeth and Grace. They answered all my questions about the company with very detailed and informative responses and because of that, I am ready to move over to T-Mobile from my current company. I was also helped to pick out the perfect accessories for my phone. Amazing service that I can compare it to the service at Chick-Fil-A! They even mentioned something about their own TV service which sounds very exciting! Cheers! I will definitely be coming back in the future.

dont go to this location, i was there to get home internet, after 2 days i received a notification…read morethat they added 1 more home internet service and 2 phone lines, 2 were 2 weird teenager's working that day screaming upset every time a customer walked in. go somewhere else

Caleb was great he was very polite and finished up the process for us to switch to T-Mobile from…read moreAT&T he got us through the process after being with AT&T the last twenty years we are glad we switched it was easy process to switch as Caleb walked us through the entire steps so our phones were set. He made sure all our answers were questioned especially in regards to billing. I appreciate how he ensured our plan was able to include the features we wanted and explained us the process of T-Mobile Tuesday's! The store itself is new and has been around for almost a year. It's squeaky clean! Thank you again for Caleb for hooking it for us! We not only got great service, but we get to save money now too!

Network Cabling directory has been crucial for our business. They do a fantastic job and are well…read moreversed in the field!

Saints in the InterTubes! These guys saved me and a friend from near certain disaster setting up an…read moreoffice & sports bar. They recommended a local Silver Spring company, Clear Communications www.clearcommunicationsinc.com, that came in and saved our bacon!