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    T-Mobile

    (3 reviews)

    Stephanie was excellent the entire process! Not only did she provide excellent customer service,…read moreshe explained everything and made the whole entire process seamless. 10/10

    2/3/21 Mmm 14 days ago Wil R received outstanding service…read more What I received was disappointing to say the least. When I arrived yesterday, Adam and Ms. (I don't know her name. She had no name badge on. We will call her pigtails because that is what stands out about her.) Pigtails greeted me, but not because they were happy to serve anyone. More like it was very hard to show any emotion whatsoever. The very moment they found out that my phone had no insurance on it, I got the we can't help you expression on their faces. Mind you, I canceled my insurance last week because my phone is old. My phone is an Samsung S8 and Samsung is now up to S21. My phone for the past 2 days has been very slow and sluggish. Nearly all of the important apps I used would work properly. I was hoping they could fix the problem, but I started having doubts that these two people would have the answer not long after I arrived. These two people were not very helpful with informant on the new phones. Especially Adam since he was really the on dealing with me. Information is on the glass near the phone, but I was hopping to hear the information from him. It never happened. I wasn't able to get my $400 trade in for my phone, because my account is one day past due. This makes no difference that I already had a paid arrangement with T-mobile. Ms. Piggy started to get sarcastic with me and I held off from dropping her down a bottomless well in my mind and in person. Instead I decided to call T-Mobile and try to get some help with them. Once again, the first person I spoke to, was very reluctant to try and work things out. Zero points for Nutmeg. I seriously had had enough with T-Mobile. In my annoyance, I must have said "T-Mobile has just lost a client. " I left the store and a minute later a supervisor of T-Mobile called me back. Nicole really set the standard of customer service. She is the very reason this store gets two stars instead of one star. Although she was able to do the upgrade I turned it down. During my time on the phone i was able to figure out what was slowing down my phone. Amazing things can happen when you fuck around with your phone. Now that my phone is back to the way it was, I will hold off from upgrading my phone for a month or six. Thanks Nicole. As for the other two employees Piggy Adam's, maybe it's time you two found different jobs away from people.

    T-Mobile - mobilephones - Updated June 2026

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