It's 5:02pm. Supposed to be open until 7pm. All the lights…read moreare on. Doors locked. No one answered the phone and the voicemail box for wherever the call went wasn't set up. Easy way to lose business!

Rashid and Erick are very knowledgeable. They are courteous…read moreand did a great job helping me when Samsung, I called, could not help me. I got a new phone from them and it was a seamless process. I know that I can go to that store anytime for questions. Courteous team. Thank you! Brigitte W.

Because of convenience we used this store to both buy new phones as well as routine questions. When…read morewe went to buy an updated replacement Jesse was more than happy to sell us a new Apple 16 Pro. He told us a spare phone I had was eligible for a $1,000 credit applied to the purchase. However, when we was about to accept the phone he said the phone was not eligible, never indicating any issue BEFORE we purchased the phone. Long story short -- poor customer service including not picking up the phone when we called and making excuses -- needless to say regardless of location we will never return to this store. Feel free to contact us if you need more - -glad to help other Vienna residents.

They will scam you. Make sure you ask what they are adding. They told me $21 / month and they added…read more$48 / month - also apparently they are an authorized ATT dealer but they are not an actual ATT store.

I bought a brand new phone, and today when I tried to get it activated, Verizon did something…read moremaking it impossible to continue my chat, to call them, and even to reach them on their website! In fact, even though my Verizon wireless service has no problems with the Internet, I am unable to make any phone calls to anybody. Why didn't they try to reach me when this happened? They knew there was a problem. I will try to reach them by email. UPDATE: They disabled their email support in 2018.

I hope this is taken in the constructive spirit I'm writing this in because my goodness. My initial…read moreinteraction with the staff here was me purchasing new phones. A young sales associate assisted, he seemed to be in a hurry, told me how his baby mother trapped him (TMI). We didn't even know the transaction was over, he just walked off. They sent the kit for me to trade in my old devices to an address I haven't lived at for YEARS because he didn't even bother to verify my current mailing address. I went back to the store thinking I could just trade in my devices when another sales associate gave me the wrong shipping label, so I am glad that I caught that before mailing my devices. It has been very frustrating just trying to trade in devices and part of me regrets ever switching service to this provider. I think there needs to be more attention to detail from the employees in this store.

dont go to this location, i was there to get home internet, after 2 days i received a notification…read morethat they added 1 more home internet service and 2 phone lines, 2 were 2 weird teenager's working that day screaming upset every time a customer walked in. go somewhere else

Caleb was great he was very polite and finished up the process for us to switch to T-Mobile from…read moreAT&T he got us through the process after being with AT&T the last twenty years we are glad we switched it was easy process to switch as Caleb walked us through the entire steps so our phones were set. He made sure all our answers were questioned especially in regards to billing. I appreciate how he ensured our plan was able to include the features we wanted and explained us the process of T-Mobile Tuesday's! The store itself is new and has been around for almost a year. It's squeaky clean! Thank you again for Caleb for hooking it for us! We not only got great service, but we get to save money now too!

Long wait but I should had reserved online, so that's on me…read more Large clean modern store, Gabey was fantastic with helping us through the often confusing moving a phone from 1 carrier to another. Got everything completed, big win.

WOW! Sofiane Mars is amazing. Not only did he transfer all my information to my new phone, he…read morealso kept an eye on the store itself greeting new customers and helping some of the other employees with answers to questions..... It was a busy store and ALL the employees were helpful to anyone who came in, answering questions, etc. Never experienced anything like this! GO T-MOBILE TYSONS!!!!! AND YOUR EMPLOYEES ARE LUCKY TO HAVE HIS LEADERSHIP!

Let's first start by saying that Craig (I sure hope that was his name as it's the only thing coming…read moreto mind) was a phone saver! I came here on a Tuesday afternoon after what seemed like a ton of unsuccessful experiences with Verizon (via the online customer service tool and another Verizon location). Due to prior Verizon customer support not being able to determine a successful resolution to my issue, I was essentially without a workable phone for almost three full days. Upon entry, I was immediately greeted by Craig who asked what brought me in. After I explained what my issue was and explained my experience thus far with Verizon regarding this issue, he immediately assured me that it was a quick fix (which it was). He quickly learned that the last step of setting up my eSIM was unfortunately not completed successfully (which was activating the eSIM) which caused none of my calls, text, and internet services to work without WiFi. With his knowledge and expertise, I was probably at Verizon for all of 15 minutes, if that, and left with a working phone. Big props to Craig, who allowed me to leave as a satisfied customer.

I have been going to this Verizon store since 2020 when I worked in a nearby office building. I no…read morelonger work in that area but I now go out of my way because of the very kind and helpful support I have received from the staff, especially Everett Kline. Mr. Kline has helped me over the years with many issues related to my Verizon service, including today. I am extremely grateful. I drive there all the way from Springfield because of the extra support and expertise.

Naim did an amazing job in fixing my broken iPhone screen. Service was quick, work was excellent,…read moreand the price was fair. Honest service. Highly recommended.

THE ONLY PLACE you need to go! I went to so many different…read moreplaces before finding Cell Phone Specialists and none of them were able to figure out why my phone was not turning on. Cell Phone specialist was able to figure out right away what the issue was and I was able to retrieve the data. We all know how much data is sensitive and precious especially when we think about all our family pictures. Don't waste your time going to other places, and start heading there! I truly recommend Cell Phone Specialist.