Today I went in to pay my bill and the machine had no paper to print on, so I walk over to this…read moreyoung skinny girl and said your mac , before I can finish my word the young girl raised her hand at my and shushed me away in front of a full store of people !! very disrespectful and unprofessional service!! I called in and complained about her customer service to corporate!! Verizon store 4407 concord pike at 12:53 pm!! on sept. 17 , 2025!! I hope something is done about this disrespectful attitude. I was beyond angry! I had to walk out after that so I didn't make a scene! next time I won't be so nice! these people need training!!

I was trying to order a new phone & line online and for some reason could never see what the actual…read moredifference was in my bill so I popped into this store. Kyle greeted me as soon as I walked in. I explained my situation and he could see in the system that my order was pending. He and his manager couldn't clear it so he had their cancellation specialists call me and we cleared it in minutes. He then ran me through purchasing a new line and phone and could give me the cost difference immediately. I was out of this location in less than 30 minutes with my issues resolved, an additional phone line, and brand new phone in hand. Highly recommend Kyle. Thank you!

excellent service! we went to iColor to have my iPhone and my wife's iPad screen repaired. it was…read moredone in less than a hour and looks and works great.

From the owner: Since 2012, iColor Repair has been offering repair services on Phones, Tablets, Game Consoles, and…read moreComputers.

I've nothing but exceptional experiences at this location, multiple times. I've got 7 devices. I'll…read morebe in this week to get our fifth phone for the family. Wouldn't switch back to Verizon or AT&T. The T-Mobile coverage is in fact better for our family.

I'm a Verzion wireless customer but went here with my mom because she needed help with getting a…read morenew phone. The staff was friendly. Especially our associate Ashley because we walked in there shortly after they opened up. Got our name on the waiting list because my dad was at work he just had to call & do something to give my mom access to account. While we waited for that it got busy but we were on the list & got help because we got there first. Ashley was very friendly & seemed to be acknowledged in what she was doing

I've had overall good experiences at this Best Buy--3.5 stars. The staff and friendly and…read moreknowledgeable, and they're quick to direct you when you enter the store. I purchased two televisions here over the past year and got a great deal on both of them after comparing prices with other local retailers. The selection and quality were good, especially if you want something above 40 inches. I've purchased other small electronics here without issue, too. The only time I had a problem was purchasing an open box home phone. One of the main components was missing, despite being labeled in like new condition. I returned the phone with no issue. I will continue shopping for electronics and gadgets here as needed.

New Samsung smart tv, connected 12/31, compatible with Alexa. Needed to add an Alexas voice Cube,…read morePatrick and Geo. They returned but couldn't connect. Said I needed a new cable box from Xfinity which was installed 1/14. Texted Patrick. He responded 1/17, was away on a family emergency. I shouldd be back on Wednesday(1/25). Understood. No response since then.

Avoid this store!!!! I had horrible experience as some other…read morecustomers did in this store. I do not typically leave my reviews online, but Henry Ong provided very awful services. As the store manager, he was not even clear about his iphone inventory and unwilling to check. He showed zero interest in listening. Rather, He was absolutely eager to show his power in his store with very rude attitude and a confrontational mode, rather than serve customers and help ATT build a stronger business. I had to drive 6mins to ATT another store down the road to get my new iphone 16 pro max, whose service was excellent even with many more customers in the store. I guess poor traffic in Henry's store was the testimony of his poor management. I will never visit this store, unless Henry is fired. He is destroying ATT's business.

Do yourself a favor! Avoid this particular store like a plague! Store manager and some of the staff…read morehave zero interest in what you have to say. The manager is going into a confrontational mode from the first sentence. I came to the store after the AT&T tech support advised me to pick up a replacement SIM card from the store, take it home and activate at my convenience. Instead the store manager attempted to charge me $5.00 for what was supposed to be free with the type of the business discount account I have. Then he finally agreed not to charge me but refused to give it to me unless I activate it at the store. I tried to explain that that was not what I was instructed to do by the tech rep. I asked why what he was telling me was so different from the instructions I received over the chat in the myAT&T app. The store manager said literally: "Every time you talk to someone you will hear a different story!" How is that helpful???? I just lost patience with this and walked away. When back to my car and ordered a SIM from AT&T with the expedited delivery. Will never go back to that store.

They saved me from buying a new phone. My son's phone was dropped a few times and didn't react to…read moretouch. We couldn't unlock the phone (because touch function was messed up as I was explained later by Sinan) and display had a variety of multicolored lines. The phone was out of warranty and a friend suggested to take it to "FixItAll" on the Main Street. To my surprise they were able to fix it, which saved us from buying a new phone. Fantastic customer service! Very quick & quality repair. Highly recommend!

0 stars. I took my iPad in for a simple screen repair. Everything else worked fine. When i…read morepicked it up...$223 later, it was locked out, permanently. It required a total wipe and reset. DO NOT GO HERE!!!!!