They said Friday but were able to come Thursday to fix some leaking faucets. The plumber came and…read morewas very friendly and helpful. I asked a bunch of questions about other issues we were having and he was happy to answer, even suggested simpler/cheaper solutions to what I was suggesting. Will definitely be using them again in the future.

I have never really noticed that they are here. I am really glad I noticed them…read more The staff are really nice and knowledgeable. They always have the little bits and pieces I need. This business appears to have everything you would need. Do not overlook them when you need a piece of something or advice. From small bits to toilettes, showers, kitchen counters or simply need a bit of advice. I highly recommend them.

Our furnace stopped working this afternoon while the tempurature outside was minus 15 degrees…read morecelsius. I was somewhat apprehensive when I called Donaldson's figuring they might be too busy to even answer my call. But to my delight they received my call immediately and sent out a service person within an hour! The young lady that came to repair the furnace was very polite and knowledgable. She was in and out within half an hour with the furnace up and running, as good as new. Thanks to Donaldson's fast and reliable service we did'nt have to spend the night huddling around the kitchen stove.We're so glad we found Donaldson's when we purchased our furnace 4 years ago.

Very poor plumbing service. This is not like them. Donaldson should refund our $196.00. They did…read morenot repair the problem, and the reason for this poor review is mostly because the Donaldson supervisor came to our house to give the junior person sent to do the job more tools but he did not even come in to see the situation. That is totally unacceptable. Donaldson charged us and left saying They couldn t fix. Said he would send in a quote for a totally new fixture to be put in. (Not interested as we have a reno planned in 2 years) We called another company Podolan Plumbing & Heating and Milosz Podolan got it repaired and without removing any ceramic tiles which is what the Donaldson guy said might have to be done. It was the hot water handle that had come off the American Standard jacuzzi in master. The faucet of Jacuzzi was dripping warm water and badly and we had to turn off hot water to stop the fast, noisy dripping. The hot water handle would not go back on by us. The person Donaldson sent was clearly lost and out of his element. My husband found him looking up plumbing images on his smart phone more than once. My husband asked his background - he said he was a Western University Grad , husband asked him how long he s been doing this work. He said 2 months. Worth repeating - he called his supervisor who brought him more tools but again this supervisor DID NOT come in to our house to assess the situation. Poor service .

Bought a house that clearly had not had the ducts cleaned ever and so contacted Power Vac for a…read morequote. Fast response and the rate is great. Plus on the day of service the tech showed up on time and was extremely professional. Highly recommend.

Marty and the boys have bailed us out for both plumbing and heating repairs for years. Without…read morequestion the hardest working guys I have ever met and I have absolutely no reservations in recommending them to anyone needing a competent plumbing/HVAC contractor.

This company offers products that are over priced, other companies offer the same products for…read moreless. When the service provider from this company came to our home they did not do a thorough look at our air conditioner or our furnace. Instead he brought a brief case with pamphlets to sell products. We are not interested in buying more products we are interested in servicing what we already have. I was not impressed with this company and have found a much better company.

Great company for HVAC, air quality and water equipment. The service is the best part of the work…read morethey preform. Happy to do business with them, the value is great!

amazing service! we contact Serpa for all of our plumbing…read moreneeds. competitive rates - exceptional work. i highly recommend Serpa Plumbing!

We have had furnace and air conditioner installed from Air Design Services in London and they are…read morefantastic. Knowledgeable with fair prices and high quality workmanship. 5 stars for sure from us!

Would not recommend! Recommend seeking help from another company…read more Charged my mother for a "No trouble found" furnace service call at total of $178.54. While the service tech was there, he agreed to clean the flame sensor which was a 3min job (I was there and watched). My Mother was ultimately charged a $89 Dispatch fee and additionally a minor repair fee of $69 for a total of C$178.54 incl. HST. Completely Absurd. Please note that the Service Tech who came was very nice gentleman and promised my father (who passed away the day after the the service call) the lowest service call fee, but the folks in billing didn't live up to this promise and I am disappointed they completely gouged my mom.