I hired Rice Plumbing and Heating November 2011 to install a new water system in my country home. My well water was extremely rusty and Mr. Rice installed a new water system at the cost of $8,500. He guaranteed his work and if any problems were to arise he would address them promptly. My system started having major problems in October of this year. I made dozens of calls to his company and never received a response. The equipment that he installed had a one year warranty. That warranty has run out now because he did not not respond to my my calls. The water system pump is breaking down, and since Troy Rice was the installer, London Pump Supply whom supplied Mr. Rice with supplies, would not come to my home to repair it. That was supposed to be up to Troy Rice. I have a hobby farm with animals that cannot go without water for the time it would take for the pump supplier to repair it as I would have to disconnect it and take it to their location to be repaired.
I am extremely disappointed with T Rice Heating and Plumbing, and as far as I'm concerned, I wasted $8,500. I had another company, WRC Purifying come out and install additional water cleansing equipment at the cost of $2,000. My water is fine now that they installed a peroxide tank. Rice Plumbing did not install the nproper equipment. It is , however, their responsibility to honour their promise to repair and/or replace equipment that they installed. I would definitely recommend that if need of a plumbing/heating contractor, that you do not employ Troy Rice.
Marianne Parkinson,
RR # 1 Salford,
519-319-6431 read more