Susan was a pleasure to work with and she was able to work within my rushed timeline. I had robes…read morefor my nieces embroidered and they turned out absolutely perfect!!

Really bad experience from start to finish. Susan missed meetings we set. I sent photos and…read moredescriptions of the monogramming I wanted for handkerchiefs--three letters in corner of each hanky. The finished product wasn't even close. The monogramming was basically in the middle of the hanky. Susan "offered" to redo the work but charge me again for it. Not much of an offer, especially since I'd have to buy new hankies. Would not recommend to anyone.

I've been doing business with 3 Guys since 1997, before they were 3 Guys! I still have some of…read morethose items. I can say that without a doubt the quality of products, attention to detail and overall customer service is and always has been excellent. The Guys are easy to deal with and are accommodating regarding delivery and shipping. My company has an embroidery place in Rochester that they like dealing with but when it's left to me, the drive north is worth it because I know that they quality and workmanship will be worth it. Please consider 3 Guys sewing for your next embroidery project. You will not be disappointed.

Great service and great product. Needs last minute embroidery item for wedding reception. Fast…read morefriendly service! Great prices!

I don't believe this business is worth rating it's so HORRIBLE!!!!!! VERY RUDE OWNER!! Had…read morecompany jackets well over a month, didn't bother to do the logo, no communication, shop has dogs that run to a LOCKED DOOR when you arrive!!! There are SO MANY OTHER PLACES BETTER!!! Check them out before you go near this dysfunctional place expecting to have anything completed or respect has a customer, if I could have given 0 stars, I would have!!

Absolutely TERRIBLE! The previous owner was great but new ownership is awful, rude, and screwed up…read moreexpensive hoodies we brought in. The design was mis-spelled and an incorrect font was used - not what we had approved. The owner has been nothing but nasty and refuses to own up to any of his multiple mistakes. Add to that, complete unprofessionalism sending multiple appalling and rude emails. Awful, awful customer service - and we did not get our embroidered items done in time for the event. A complete waste of time and $$$$ money.

Horrible company to deal with. Ross can't read emails, doesn't respond, and refuses to fix mistakes…read moreon his end. Highly recommend going anywhere but this place. Orders took way longer than quoted, they constantly ordered the wrong products, stitching on an expensive carhartt jacket was off, screwed up an entire batch of shirts and argues with the customer about his mistakes. This last order I asked specifically to get sweatshirts the same as the last order, and I included his previous quote. After weeks of emails I finally paid someone to go to his shop with a sweatshirt and jacket from the previous batch he did and go through every item. After going through everything we paid the bill and it took a month and 10 days to finally get the products but they weren't as discussed or as previously completed. About two weeks before they were done Ross emailed me to say the sweatshirts wouldn't have rear print as they did previously because he didn't include it on the quote that I paid for when we went through everything. So all in all he refused to do the back print as discussed and previously completed. I called and tried to discuss the issues with Ross but he isn't willing to admit that he screwed up and refuses to correct the issues.

Highly recommend this store. I tried them out because they were close to where I lived and worked…read moreand have used them several times. For my first order I needed a couple polos embroidered with a brand logo for a trade show. Costs are very reasonable. Service was good. I've since also ordered from their vast apparel catalog for subsequent orders. Depending on the time of year they can be busy and out a couple weeks with orders, so don't always expect an immediate turn around.

I walked in and was greeted by a friendly lady, one of the owners. She was very helpful finding me…read morethe sizes I needed . I should have ordered the shirts ahead of time. She did a great job of deciphering what I wanted and putting it on the shirts. It took about 20 minutes to have 2 tshirts printed. We were directed to a very comfy and clean waiting area to wait. The shirts came out exactly as I envisioned them. I was very pleased with my whole experience !!! I highly recommend this store.

Rocky Top rocks! We have had several logos through the course of our business growing and…read morechanging. Rocky Top has always done an awesome job with each of them ... and never given me a bad time when I come in with a new one. ;o) Their screen printing and embroidering are top quality. The selection of merchandise is huge with many name brands to pick from. Last but not least, their service is the best ever; extremely friendly and easy to work with!