Great experience! They were easy to work with and clearly explained my options, including which…read morerepairs were critical, which could wait, and, if I wanted, how I could easily save money by taking care of a few very minor things myself. I rarely trust a repair shop, but Down Hone Diesel is one that I do!

Jesse has been incredibly helpful. He is professional, perceptive and is overall a quality mechanic…read morespecialist! He really helped us in our hour of need, went above and beyond - even the extra mile when my husband and I were stranded. Thank you Jesse God bless you & your family.

Broke down in Monteagle. Called and McGee arrived quickly. Had the problem fixed and I was back on…read morethe road in no time. I couldn't ask for more. From now on, when I am in the area, he's my go to guy.

The owner of this business has been dishonest with my fiancé and me, and based on other reviews,…read morewe're not alone in this experience. My fiancé's truck has been at this shop for over three weeks. Throughout this time, Joe (the owner) repeatedly gave us false timelines: "We're waiting on a part, it'll be here Friday," followed by "There's another part we're waiting on, it'll be here early next week." After three weeks of these excuses, I would have respected honesty about scheduling delays instead of being misled. When my fiancé called Joe twice, both calls went straight to voicemail. Interestingly, when I called immediately after, it rang normally. This suggests he may have blocked my fiancé's number to avoid confrontation. Since Joe wouldn't answer calls, my fiancé visited the shop in person. Joe wasn't there, but the store manager was visibly frustrated. He revealed that Joe had told him my fiancé was "understanding" and wouldn't come in angry. The manager admitted this situation happens frequently, and he's always left to handle upset customers after Joe makes promises he doesn't keep. Here's the reality: After 3.5 weeks, only a diagnostic test has been completed. No parts were ever ordered, and no realistic completion date was provided. The truck has been sitting in the same parking spot for over a week. As someone whose father owns a business, I understand that mistakes happen, and as a business you fix them. However, this wasn't about mistakes--it was about deliberate dishonesty and unprofessional conduct. No business should lie to customers or pretend work is being done when it isn't. This experience has been a complete waste of time and shows a disturbing pattern of how this business operates.

Totally awesome experience! Service was fast guys were cool. Work was done before I knew they…read morestarted

Very bad experience with Priority Wrecker Service. Before…read morethe tow, we specifically asked about the rates and were told "don't worry, our rates are low." Based on that, we agreed to the tow. After the job was done, we were presented with a $2,750 bill for towing a bobtail semi-truck only 60 miles, which is extremely excessive. There was no clear price disclosure ahead of time, and the invoice did not properly show mileage or a time breakdown. They demanded immediate payment through Zelle or Cash App and refused to accept a credit card. They also threatened a $550 per hour holding fee if payment was not made immediately. After we paid the bill, the owner then demanded an additional $850. When we refused to pay more money, they dropped our truck in the middle of a parking lot and left, even though they had already taken the payment. The owner was very rude and unprofessional throughout the entire interaction. I strongly recommend that drivers and trucking companies get the full written price before allowing this company to tow their equipment.

WARNING! Do NOT use "Priority Wrecker Service" tow company for any reason at all unless you want to…read morebe scammed and threatened! I would leave ZERO stars if possible! My tire had a blow out on Monday and we called them for a tow 2 miles down the road to NTB. I was quoted $125 for the hook up and $5 per mile to be towed. When dropped off at NTB we were told the total was $285!!!!!! When I tried discussing the issue with "Dan-O" I was told to pay the total or basically he was taking my car from me (yes I know there are laws to this but that wasn't made clear until my receipt was in hand) and I'd have extra fees. I attached a pic of my receipt to show all the extra fees! I was forced to pay THEIR mileage to get to me (how am I suppose to even know what that was) a fuel surcharge and a photo fee!!! Make it make sense!