Took my daughter's car in to replace the battery. They ran diagnostic test and found no codes but…read morestated they wouldn't replace the battery since it was not under the hood, it's in the trunk, easily accessible. Took it to Advance Auto parts who replaced it in less than 15 minutes.

I went to auto zone to figure out the right size screws to put my licence plate up. William was so…read morehelpful! I appreciated his help!

The sales help I had was a younger guy and he wasn't what I would call helpful. I told him what I…read morelooking for. He enter my car model info and turned the computer screen toward my view. I tried to ask question but he was apparently not a verbal guy. Got a couple shrugs for answers. I made a purchase but not sure it was an informed one. I also felt highly directed to higher priced options only so just something to be aware of. Not sure I will shop here again. It wasn't the worst experience but neither was is worth returning for.

For years I went to Auto Zone, but I always felt like they took a hands off approach, leaving you…read moreon your own to figure things out. So when my brake light went out, I went to O'Reilly instead at my dad's suggestion. Finally, an auto parts store that treats you like a neighbor needing help, not someone who should know how to do everything on your own. Though originally I only walked in to get a replacement bulb and some new auxiliary mirrors for my side mirrors, after all the help and direction they gave me (not to mention the tools they let me borrow). I went back in, after replacing the bulb and bought a socket set and tire iron as well. They really care and go the extra mile to help you out and make sure you have exactly what you need to work on your car. Their prices are also great and it goes without saying the service is excellent. From now on, this is the only place I will go for DIY car work for my car. Thank you so much O'Reilly of Franklin.

Every time I shop here, Xavier has been loads of help! He's a stand up guy and is always available…read moreto help when needed!!

Their employee Jack was a great help to me. He was knowledgeable about the products and how to use…read morethem to resolve my issue. Very helpful. Went beyond what should reasonably be expected to help me find a product they did not have in stock. Thanks Jack and O Reilly's.

Ben was a wealth of information and saved me time and money by educating me on some issues that…read moredidn't need a diagnostic on!! Thank you!

We was worried about the cost of fixing up our 2010 Nissan, but Franklin Automotive handled…read moreeverything perfectly. They diagnosed the issue quickly and got me back on the road in no time. It feels like a brand-new car again! If you have a Nissan and want someone who knows what they're doing, go here. Follow me on Instagram - @thecannyadventurist for a deeper dive into my reviews.

Auto store that has everything you could need, great customer service included. The shelves are…read moreorganized, the staff are kind, and the prices are right. If you have questions -- they have answers. Not much more to be said either way, it's a good spot. Definitely recommend visiting if you need anything they can potentially help with!

Was having startup problems with my 2021 Chevy. Tahoe had a feeling it was the battery. Called…read moreour regular mechanic, asking for a quote on how much to replace and they quoted, with tax, core exchange, battery and install out the door $543. Wasn't 100% sure it was the battery so drove to my closest Advanced Auto Parts on Moores lane in Brentwood and requested their complementary battery test. Was just me taking care of this as my husband was out of town and I had just taken on a foster hospice dog that cannot be left alone so he was in the car with me. One of their employees, Dana, went above and beyond to accommodate me and my stressful situation. Dana happily tested the battery, finding it to be in need of replacement, and then quoted me the price; $255 which included the tax, core exchange, battery, and install. I could not believe the difference, not only in price, but that this wonderful company was willing to install it for me as well -zero charge! I was so grateful! Especially at a time like this during Christmas coupled w/several expensive repairs we are trying facing at our home from leaky roof to main floor of our home sinking into our crawlspace -the money savings Advanced Auto Parts saved us from taking it into the shop was a godsend! An extra appreciative shout out to employee, Dana -she not only incredibly professional, and in all around bad @ss chick with her mechanical knowledge and capability, but also an incredibly compassionate and professional person who, if I own my owned business, I would I want to clone her and have her work, my companies. She is a true asset to this company who, having my first experience with this establishment, has made me a new lifelong customer as well as my husband, and they will get our recommendation for anyone whoever ever asks! Thank you to this wonderful company that offers the service of testing batteries, and also installing them, it is such a neighborly and kind thing to do that stands out from so many other companies that take advantage of nicking and diming people at their most dire moments. What a great business and amazing experience! Would give 10 stars if possible!

Went in to have a battery tested after a high sales scare tactic oil change venue tried to tell me…read moreI needed a new battery- Advanced Auto Parts tested my battery for free and shows me that my battery still had life to it and did not need immediate replacement. I appreciate she took the time to provide excellent service and care even when there was no purchase needed. Will return when I do need a battery without hesitation.

I have been to this location a couple times and I have been extremely happy with the customer…read moreservice of all the employees I have interacted with. As soon as I walk in the door someone greats me and asks if I'm looking for something in particular. I tell them what I'm looking for and they take me right to where the tools/parts I'm looking for are. I pretty much know exactly what kind of tool I'm looking for so that makes it easy but it's very nice to have someone show me exactly where it is so I'm not wandering around looking for it. Very friendly staff.

Stopped by on a whim .. to get a long due oil change. Timely service, professional attentive staff,…read morein a non-pressure environment. They offer a range of car maintenance/repair services and I left a fully satisfied customer. Pricing was competitive and service exemplary.

Highly recommend. Since moving across the country two years ago, I've had all oil changes done at…read morethis location. As someone with little car knowledge, this place is legit and I have never once felt like they were upselling me on something I didn't need. They're honest and thorough. No matter how many questions I have, they answer every one with the utmost patience. A couple of times I've been nervous about my tire pressure, and they help me out. Pricing is upfront and reasonable. Hard to find this level of customer service anymore. I would go out of my way if needed to continue supporting this local gem.