For years, Brian has handled our property. He is honest and friendly; easy to work with, and…read moreavailable when needed. We trust him with our home; that says it all. We whole-heartedly recommend him.

Unreliable service, consistently fails to answer calls. Lacks transparency with tenants about…read moremove-out intentions and posts ads without informing owners. Frequently ignores phone calls, cancels appointments last minute, and exhibits unprofessional, deceptive behavior. Avoid this service.

Big thanks to Sarah for being on top of my travel needs. From getting us a place to even a car…read morerental .. it's hard to trust these days. will be back real soon and I will must definitely recommend her services.

Island Rentals Property Management is under new ownership (since 2018). It's actually changed…read morehands a few times since we have been with them as landlords, and we love the new owners. Sarah is very hands on, proactive, attentive to detail and yet still keeps an eye on the bottom line. She has previous extensive property management experience and works hard to keep her units taken care of. Jamey handles maintenance and rehab work. He is also very attentive to detail and plans ahead for ways to make future needed maintenance easier as well. We found out a few months ago that a lot of maintenance had been deferred for years plus our unit had a lot of annoying issues (who wants to sit on a rocking toilet?!). They want to help keep our unit in great shape, so our renters are happy, and so that our investment is taken care of and lasts. And, we want that, too. They came up with a plan and estimates. Both Sarah and Jamey were great to work with. We ended up doing a partial rehab, but the place looks better than when we had bought it. They helped a lot with picking out new flooring, new paint, and other things like faucets and sinks that honestly we didn't have much prior experience with. Sarah was great about keeping me in the loop by texting, calling, or emailing me to let me know the status of projects/issues (as is typical with rehabs, things didn't always go according to plan). She also sent pictures and videos of the issues, so we could understand the need to tweak our original plan as well as pictures/videos of the finished work (the flooring looks amazing!!!). Because the rehab was not planned for, both of them found creative ways to help us stay at or below our budget which we really appreciated. Everyone who has seen our unit loves it! I highly recommend Island Rentals whether you are a owner or renter!

Ben is a super accommodating, helpful property manager. We had an issue with our condo and within…read morea day he had a great solution in place. Kudos and thank you! Do not hesitate to rent a unit managed by Poipu Connection.

the last couple of times the lady and i have travelled to kaua'i, we have used poi'pu connection…read morerealty. they have a team that is able to really help us find a place to stay within our budget. the first time we stayed in poi'pu we fell in love with our condo. we loved it so much that we wanted to enjoy the comforts of it the second time around and we totally did! mary devine, is the associate who helped me during both visits. i am planning on moving out there within the next year or so and i am hoping poi'pu connection will be able to help me out then too. =) much mahalo

I booked a condo at the Waipouli Beach Resort about 8 months ahead of time. Before booking, I…read morecalled this management company and asked what happens if someone in my family is sick and is not able to travel. The person on the phone told me they would allow us to move our dates if needed. Of course, 2 of my young kids came down with a virus 3 days before my trip, I called to change dates, told them we were flexible, but they would NOT let us change dates. The manager, Sean, told me "All of my staff knows our policy and they would not tell you that." Essentially calling me a liar. They had no compassion or empathy and said "We aren't doing anything wrong, this is our policy." We were going to lose out on $3000 so we ended up still going but it wasn't the easiest or most enjoyable. We also called to request a late checkout the day of leaving but they wouldn't honor that either, 10am sharp. Update: After reading Sean's response, I would like to make it clear he is incorrect in a few details. 1.I did not ask for a cancellation, I wanted to move dates. Prior to booking, I called and the person I spoke to said if I had a sick kid they would be able to move dates. This led me to book, feeling I had insurance from them. 2. I was not upset on the phone when they told me I couldn't late checkout. I told them I understood, but I just wanted to mention on the review that there was no late checkout. 3. I did not have 3 separate people call and threaten them with bad reviews. The other person who called was my mother in law who was going to book with them if they let us change our dates. Even after reading Sean's response, I still feel no empathy from him or the company. I really wish we could have changed dates. This was my 40th birthday, and having to deal with 2 sick kids on vacation was tough. They were not able to enjoy the beach or pool at all. Not to mention, I was shaking and in tears on the phone with him and he just kept saying "this is our policy."

Pros: the condo was super spacious with great amenities…read more Cons: Shawn Allen the manager we have contacted for 4 days with multiple calls made each day and messages left with no return call. We were calling him in regards of a return due to seeing cockroaches in the unit and they were getting into personal items such as shoes and purses. We moved out three days in on a Saturday when we found numerous ones. We took pictures and immediately contacted them to let them know we left the unit. They told me they contacted the pest company and they would be there sometime Tuesday (4 days after us leaving the unit). ADDRESSING TO MY POST AND REPLY MANAGEMENT....yes the property is beautiful and condo. We booked in full in June 23rd. We NEVER received a call back or messages from Manager Shawn Allen since the day we left. We had told them we had many cockroaches in our items. Yes as far as noise from the tenants above us is correct but when we noticed all the cockroaches that was a done deal. We won't stay in a place that we would have the chance of taking them home. I have all the conversations recorded that were sent by text even where they said they had sent out pest control and that was four days after we left the rental. NOBODY SHOULD STAY AND LET COCKROACHES ROAM IN THEIR STUFF AT NO COST. They call customers liars so who would wanna deal with a company like this. I wish I would have read alot more reviews on this company before we booked. We don't want a full refund just a refund for the nights we didn't stay which was 13 nights worth. Own up to your mistakes not make customers the problem. We have visited th Islands for the last 13 years and never had a place with cockroaches.

Makana Properties has done an incredible job as my property manager for over ten years…read more The house is fully rented in all economies. More importantly, the vacationers have been respectful of the property and have treated it like their own house. This does not happen by accident - Makana Kauai's handling of new bookings and vacationer stays encourages repeat business from people who care about the property. I am in Kauai only infrequently. Christine, my primary contact, is always available to quickly follow up on any property issues that arise and resolve them professionally and seamlessly. When repairs and freshening are needed, Christine's knowledge of the local craftsmen and vendors is invaluable. I give her and her company, Makana Kauai, the highest rating.

They canceled our reservation 48 days from our trip and we learned of the cancelation through an…read moreemail. We thought there had been a mistake. And we had just paid the 2nd half of our payment. The owner of the property had apparently decided to move back into the property. We were offered no consideration for the money they had held and the inconvenience of having to rebook with less supply and higher prices. And we have to wait 5 days for our money to be returned. They appear to be friendly people, but that's not a great rental experience and so I must give a 1-star review. UPDATE: The response to my review by the property manager is incorrect. The owners decided to move back into their place and did not honor their existing reservations. There were no emergency repairs needed at all. How do we know? We found a unit 50 yards away (without the help of this manager) and observed this to be the case. I think people need to understand that owners and property managers see their renters as cash flow versus people who might be inconvenienced.

Great, trustworthy and knowledgeable people! Reliable and have been around for a long time.read more

From the owner: Voted Best Kauai Real Estate Company for 16 years running, our friendly Kauai real estate agents…read moreare among the most respected and connected professionals on Kauai, with decades of experience in all real estate sectors from residential and condo brokerage to commercial brokerage, leasing and property management. We have extensive knowledge of Hawai`i land use laws, regulatory and permitting processes, real estate financing, and Kauai island life in general. We'll be by your side to assist you with anything and everything we can.

This is something I have never done before a second review, but I felt it was necessary to spread…read moreawareness. Poor management of our condo no background checks. Misled by Lori Benkert's dishonesty & selfishness BEWARE

Worked with Lori Benkert on numerous occasions. She always gets the job done. Sharp, to the point,…read moreand matter of fact. Definitely  will recommend her for rental, real estate and property management needs. Honest, knowledgeable and reliable. Mahalo Waioli Properties.

These folks are hard to get in touch with. I usually get voicemail and rarely a call back. The…read moreproperty managers change very frequently.

Promises made but not delivered. Arrogant, condescending,…read morenon-responsive and overall poor service.

I am a big fan of Karen. We came into contact with her on our honeymoon, and began looking at…read moreproperties she prepared for us the same day. It took us a few years, but we finally tracked one down. We have employed Karen in 7 different transactions now. She is always pleasant, responsive to our questions, and ready to provide us with listings and showings. We count her not only as our agent, but our long-time friend. Thanks Karen! Kelly

There are many real estate companies on Kauai - Chose Another One. Do Not use Keller Williams…read more They do not return calls, will actually hang up on you when you call and don't answer emails. I've been dealing with their rental department on Kauai and they are unprofessional, lazy and have no integrity. All their rentals are in horrible condition. Thanks for wasting hours of my time.