Ben is a super accommodating, helpful property manager. We had an issue with our condo and within…read morea day he had a great solution in place. Kudos and thank you! Do not hesitate to rent a unit managed by Poipu Connection.

the last couple of times the lady and i have travelled to kaua'i, we have used poi'pu connection…read morerealty. they have a team that is able to really help us find a place to stay within our budget. the first time we stayed in poi'pu we fell in love with our condo. we loved it so much that we wanted to enjoy the comforts of it the second time around and we totally did! mary devine, is the associate who helped me during both visits. i am planning on moving out there within the next year or so and i am hoping poi'pu connection will be able to help me out then too. =) much mahalo

Aloha! This was our…read moresecond stay in #104 at the lovely Prince Kuhio. Unfortunately, management knew our toilet was broken before we arrived and did not fix it after we requested it on day 2. For 8 days, our commode would not flush properly, and the seat was sliding as if it would fall off at any moment. Then the sliding screen door kept blowing open because there was no latch or lock mechanism. Geckos, lizards, grasshoppers, and crickets were constant guests in the condo. Not only was my partner scared to death of these creepy critters constantly roaming the room (a gecko in bed), but the crickets chirping in the wee hours of the morning inside the condo kept us up, and me on the hunt to give my girl peace of mind and some shut-eye. We either kept the door closed (which kept the room hot/no AC) or propped it closed with something, but it always seemed to find its way open. I chose #104 after a lovely experience during our first stay in 2025. In May of 2026, to celebrate my 60th and my partner's 50th birthday in #104 at the Prince Kuhio made perfect sense. After all, it was a very special occasion, as two milestones were to be celebrated. We may as well have slept on the beach. I asked for some compensation, and all we received was an "I'm sorry." I asked for a follow-up and received none. If this were you, how would you feel? Exactly. We provided Kauai Exclusive Management plenty of time to respond before letting them know I'd leave a review, because it was the right thing to do for a business to make something that was wrong, right. They did not care. And of course, they will likely reply with some, "We're so sorry you had a bad experience during your stay and... blah blah... blah blah blah. We've all been there and know the feeling of frustration afterward when their words subtly mock our words to smooth things over, reassuring future customers that they really do care. They did not care, and they don't care now. If I were the owner of #104, I'd be ashamed to have this place manage my condo. Next year, we're staying at the Prince Kuhio again, though in a different unit, booked through VRBO. In fact, I already booked the room! As I said, The Prince Kuhio is a lovely place, and I encourage any visitor to stay there. But I will never use Kauai Exclusive Management LLC again. They care more about the money than about the paying client's experience and comfort. Aloha. Seattle, WA USA

I booked a condo at the Waipouli Beach Resort about 8 months ahead of time. Before booking, I…read morecalled this management company and asked what happens if someone in my family is sick and is not able to travel. The person on the phone told me they would allow us to move our dates if needed. Of course, 2 of my young kids came down with a virus 3 days before my trip, I called to change dates, told them we were flexible, but they would NOT let us change dates. The manager, Sean, told me "All of my staff knows our policy and they would not tell you that." Essentially calling me a liar. They had no compassion or empathy and said "We aren't doing anything wrong, this is our policy." We were going to lose out on $3000 so we ended up still going but it wasn't the easiest or most enjoyable. We also called to request a late checkout the day of leaving but they wouldn't honor that either, 10am sharp. Update: After reading Sean's response, I would like to make it clear he is incorrect in a few details. 1.I did not ask for a cancellation, I wanted to move dates. Prior to booking, I called and the person I spoke to said if I had a sick kid they would be able to move dates. This led me to book, feeling I had insurance from them. 2. I was not upset on the phone when they told me I couldn't late checkout. I told them I understood, but I just wanted to mention on the review that there was no late checkout. 3. I did not have 3 separate people call and threaten them with bad reviews. The other person who called was my mother in law who was going to book with them if they let us change our dates. Even after reading Sean's response, I still feel no empathy from him or the company. I really wish we could have changed dates. This was my 40th birthday, and having to deal with 2 sick kids on vacation was tough. They were not able to enjoy the beach or pool at all. Not to mention, I was shaking and in tears on the phone with him and he just kept saying "this is our policy."

Working with Kate was an absolute pleasure from start to finish. She's incredibly friendly and…read moregenuinely easy to work with, which made the whole process feel smooth and enjoyable. Kate clearly knows her stuff. Her knowledge of the local areas and properties - especially when it comes to vacation rentals on the North Shore - gave us a lot of confidence, and she consistently offered thoughtful insights that helped us make better decisions. We also really appreciated how she went the extra mile by doing FaceTime walkthroughs of properties, which made a huge difference when we couldn't be there in person. She was always responsive and quick to get back to us, keeping everything moving efficiently - especially during a tight escrow timeline where timing really mattered. Her ability to stay on top of details and keep things progressing made a big impact. Overall, we couldn't have asked for a better experience. Highly recommend Kate to anyone looking for a knowledgeable, professional, and genuinely enjoyable realtor to work with.

I was walking to the beach and on the way there was an open house sign. I went there and looked at…read morethe condo and in the first 5 minutes I knew I wanted to buy it and had to make an offer immediately. So who to call will answer the phone immediately. Moksha was first on my mind because I used her previously and her services were prompt, clear, impeccable, explanation of every detail, and immediate. Moksha answered my phone call immediately, and to make a long story short the sale happened. I requested to make an offer and noted some things need to be updated. Moksha communicated with the seller's agent promptly and the offer was placed. Throughout the entire process Moksha was attentive and gave immediate attention to every question we had about the condo and closing. It was a tremendous help, especially since my husband had many many questions, and she responded immediately to whatever came from the seller, seller's agent, or the title company. We are extremely pleased with Moksha's service she provided throughout the entire process with a great deal of knowledge in real estate regarding approach ??? buyer, seller, and escrow/title company. We also were very relaxed while working with Moksha. Her attitude, communication, always came with a smile. Very comforting when investing in a large purchase. Moksha you did not sway from gracefulness, professionalism and knowledge, just like the very first time you helped us to buy a house here in Princeville. Definitely one of the best real estate agents to work with. We have been buying property for 20 years and we do know the difference between the good and the best.

Moksha is a rock star. She thinks about clients first. We hired her to help our family navigate the…read moreHawaii real estate market- and we're so glad we did. She knows a ton about the HI market, and never once gave us bad information. She worked on our behalf tirelessly, on and off of business hours. She negotiated a great discount off of list price for our family. She taught us a lot about how to see value in homes in HI (it's different from the mainland!) and gave us great market insights in both Kauai and Oahu. Moksha's thoroughness, commitment, integrity, bubbly demeanor, negotiation chops and flat out refusal to quit make her a gem of a person not just as a realtor but also as a person. We would want her on our team forever if we could have it our way- but we're glad she's moving on to do the same for the next family that she did for our family. We can't express our gratitude enough for the commitment and integrity Moksha showed us. She's earned every positive thing people (and we) have to say about her.

I never leave reviews, but once in a blue moon I do business with a company that's so exceptional,…read moreand whose staff is so above and beyond that I find myself looking for outlets to let others know of my experience. This is the case with the people at Garden Island Properties. A week prior to our departure, we sadly had to cancel our travel to Kauai Island because our daughter was hospitalized. I had already paid in full for our three week rental (60 days prior to our departure date) and I did not purchase insurance. This could have been the end of the story because everyone had already been paid. But, the people at Garden Island Properties worked tirelessly to find another renter so we could recover some of our money. The humanity they showed, and the effort they made on our behalf has made me a loyal customer, and I plan to use them to help me with future rental properties going forth. I will also purchase travel insurance!

1 Star -- WARNING: This property management company will take your money and put your family at…read morerisk. We booked a week at Mele Kai (March 11-18) for two families, including kids, one of whom was celebrating a birthday on the island. Nearly $8,000. On March 10, with a massive Kona storm bearing down on Kauai, we reached out to Garden Island Properties to discuss our options. Our VRBO messages went unanswered. Our phone call went unanswered. When we finally got a text response, they told us the rain is what gives Kauai its nickname "The Garden Island" and suggested we bring "a flexible plan and rain gear." We weren't being difficult. We wrote back and told them we weren't opposed to being rained on -- our concern was flooding, loss of power, or being stuck on the island. I asked them directly: "Will my family be safe during this massive storm in your place?" Their response? They told us, "I don't mean to downplay the news coverage, but this is fairly typical winter weather for Kauai." They assured us the rental was "not located in a flood zone." Fairly typical winter weather. Not in a flood zone. Here's what actually happened: The Governor declared a STATE OF EMERGENCY. Roads in Poipu -- the exact neighborhood of this house -- were closed due to flooding. Ho'one Road and Ku'ai Road, right by this property, were shut down. The islands were hit with up to 44 inches of rain and 135-mph winds. Schools and government offices closed. Over 120,000 customers lost power across the state. Beaches were closed under brown water advisories warning of sewage overflow and hazardous bacteria. The Red Cross and Salvation Army mobilized relief efforts. Residents were evacuated into emergency shelters. So much for "fairly typical winter weather." So much for "not in a flood zone." And here's what makes it worse: the forecast they themselves included in their own message showed 90-100% chance of rain with thunderstorms and wind gusts up to 50 mph for EVERY SINGLE DAY of our trip. Their own evidence showed this was not typical. They sent it to us and still told us to come. We never made it to Kauai. We couldn't. It would have been dangerous and irresponsible to bring our families -- our kids -- into that situation. Garden Island Properties refused any refund. VRBO has been contacted twice by phone, was promised a resolution email both times, and as of this writing we've received nothing. $8,000. Gone. For a house we never stepped foot in, on an island we never reached, during a declared state of emergency that the property manager called "fairly typical." This is not a review about the weather. Nobody controls the weather. This is a review about a property management company that had every piece of information -- including their own forecast -- telling them this was a dangerous, historic storm, and they still chose to encourage a family with children to fly into it rather than do the right thing. I asked them point blank if my family would be safe. They couldn't even answer the question. They chose profit over safety. Period. If you are considering booking with Garden Island Properties, understand this: when things go wrong -- and in Hawaii, weather can go very wrong -- this company will not have your back. They will take your money, send you a canned aloha, and wish you luck.

I have had ten transaction on the island of Kauai, all with Robb Wall and the level of service has…read morebeen the same for each one: steadfast and thorough. Robb thinks several steps ahead, anticipates potential issues, and never sugar coats the situation. Real estate transactions are fickle creatures that seem to get crazier in escrow. Robb has always been sure to present realistic scenarios as they might occur, provide problem solving solutions if need be, and provide a realistic sense of how the transaction will turn out. Buying and selling real estate can be an emotional experience and Robb has always done his best to be sure I was informed and prepared as the transactions progressed. Highly recommended.

Robb Wall is a long time resident of Kauai and is very knowledgeable regarding the island and the…read morereal estate here. He is extremely competent and personable. He impressed me over and over again during our buying experience with his vast knowledge and attention to detail. He was attentive and available, and made me laugh, as well. I would highly recommend Robb Wall.

Carol represented us in the sale of our condo. We had multiple offers within a couple of days, and…read moreone offer even above asking price! Her photos and marketing ability, along with her good reputation sold our condo for us in less than one week! She is the best in the business!

Carol assisted our family with finding the perfect home on Kauai. Having been in the business for…read moredecades, Carol's experience and vast local knowledge were on full display. During our lengthy search, she provided valuable insight that helped us avoid several pitfalls and guided us to the perfect property. We truly believe that if we did not have an agent with Carol's level of professionalism and expertise, we would surely have made a poor decision along the way. Ultimately, Carol found us the perfect home, and used superb negotiation and organizational skills to smoothly handle the transaction. We could not be happier with her performance. She really looked out for our family. As experienced home owners, we have worked with many agents. Carol is simply the best and a joy to work with!

Pane Road Hale review. Everything went well with our rental…read morewith Kauai Vacation rentals. As for our rental it was very nice. Old with a very outdated kitchen but is was perfect for a family of 5 including older kids. It was close enough to the beach to walk and there were plenty of chairs and boogie boards in the garage. The one thing I liked most was the openness of the house and there was a nice breeze all day and night. - If you're not fussy and looking for a convienient location at a value, this rental will work for you. - Chickens wake up early and will be in your backyard.

BEWARE OF KAUAI VACATION RENTALS. To all Contractors and…read moreCustomers. We are a Hawaiian family here in Kauai and we run a Full Service Company. Throughout the years our experiences with Kauai Vacation Rentals has been horrible. We have received threats even due to the policies of sone Resorts on Island to which Do Not Allow Contractors on site after 6 P.M.. they have pushed to have emergency rates removed and discounts given when work performed. Not to mention the repairs we are asked to stop in order to have a Handyman finish for cost efficiency.They continue to be unprofessional and lack of empathy for the ones striving to go above and beyond for Customers.