Dr. Martin is great! He just recently wanted to reduce his practice size to provide excellent…read morepersonalized service to his patients and partnered with MDVIP. A dedicated Patient Concierge Medical Service. My appointments are scheduled and I am seen within 10 min of arriving! I receive excellent personalized service by Dr. Martin and his amazing staff! Thank you!

I always receive excellent care, So glad I can schedule with either Adrianne or Jay when I need…read moremedical assistance. The annual physical is always on time, no delays In the waiting room or exam room. They take the time to review my blood work and history of whatever may be going on this year. I know the medical advice I receive is always on point. Necessary referrals are always provided is required.

I have been a patient of Jay Guerra and his wife Adrianne Guerra for 10 years or so. Through those…read moreyears, I have experienced much gratitude for their time, effort and expertise in resolving my medical issues. They are devoted and dedicated in treating the "whole person" physically, mentally, and socially. Thank you, Jay and Adrianne. I also must mention the working staff in that they are always friendly, courteous and professional. Thus, making it a pleasant atmosphere. I highly recommend El Paso Wellness Associates because you will be blessed...!!! Thank you, Irene Batres

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

I am proud to say I have known Dr Orr a long time- she was a Military Doctor and served our…read morecountry. She brings the same spirit of service to her practice and really listens to her patients. She is easy to talk to and makes you feel valued. Getting older brings many changes to a woman's body and Dr Orr has lots of experience, and can recommend many treatment options. The staff is great and that starts with the phone call to the office to schedule an appointment. The building is stand alone and they have their own parking lot which is convenient. I enjoy coming to this practice.

As the spouse of a physician, I know a damn good doctor when I see one and Dr. Orr is the best of…read morethe best when it comes to OB/Gyn. She's whip smart, is patient and thorough in her explanations, has top notch bedside manner, and has the ability to make you comfortable in the most uncomfortable of situations. I not only see her myself, but both my daughters go to her on my recommendation because she truly is THE BEST doctor I've ever seen as a patient. I can't sing her praises enough, just know you will receive world class care with her.

I have been a patient of Dr. Natalie Bornstein at Physicians Healthcare for over 15 years. PHA has…read morealways provided me caring, courteous, and professional medical services. I especially like their walk-in clinic for illnesses which don't require a doctor's services and can be handled by a Nurse Practitioner. Their hours are very convenient and I have rarely had to wait very long to be seen. I look forward to receiving services from PHA for many more years.

There's nothing not to like about this practice. Everyone is kind, courteous and I've never had to…read morewait at appts. Nurse Practitioner, Julie Zuniga, is positively wonderful. I feel very grateful for being able to receive excellent primary care here.

The nurse practitioner Julie and the physician are extremely capable but their customer service…read moreservice person is extremely rude, impersonal and terse. So that's why the little above average rating. Otherwise its gets a 5 star rating in my book. So I get put on hold to ignore me and when she gets back to me doesn't remember who I am. I don't know if its personal or not liking the job. I think it's a combination of both. You get high quality care here, but if you don't mind impersonal treatment and rude and unfriendly people (person) at the front desk Then this is the place for you!! Good luck!

Excellent service, called into the doctor's office shortly after I sign-in. I feel like I am very…read morewell attended from the time I sign-in at the receptionist desk to the moment I am seen by my health care provider. I would highly recommend this health care provider.

My GP, Dr. Xavier Munoz, is one of the many fine doctors and staff who function in this facility…read more It was time for my annual, and I was optimistic despite my being 20-30pounds/9-13kgs overweight. A week before, I had obtained my blood test orders and gone to Quest Diagnostics at (06:00), where Lluvia efficiently made the draw and later faxed the results to Dr. Munoz. I got over my initial shock upon seeing a former colleague, Carmen, who was accompanying her husband; my pleasure was doubled to meet receptionist Lulu, an exceptionally friendly professional who quickly got me in. She surprised me a bit at her magnificent ability, considering the large waiting room was rather full of patients (only a portion of whom were to see Dr. Munoz). I was taken aback slightly upon meeting Dr. Munoz, anticipating that he would shower me with good news about the results. Although all my numbers looked good, he was a bit grim about my white cell count--until I told him that I had donated platelets at UBS. To be on the safe side, he gave me a follow-up draw orders, not to be completed for at least a week, giving my bones time to make new blood. He also understood why I moved a bit slowly--my orthopaedist, Dr. Urrea, had told me a decade ago that I had premature arthritis, and now it is MATURE arthritis. Regardless that my knee is a bit gamey, I can still pedal. Indeed, I participated in the Rio Bravo segment of the international Chupacabra bike race held just South across the river, in Cd. Juarez, Mexico, Saturday. Talk about a great event; even better was my unwitting participation! Anyway, if you need superior primary care, you can certainly get it here, especially from Dr. Munoz. I give him/Valley Medical Clinic my wheel of approval!

Dr. Peralta is the best doctor I have ever had. His staff is professional and extremely…read moreknowledgeable. I have been his patient for several years after having been recommended by a close friend. He is knowledgeable and is always willing to provide education to his patients. Great bedside manner. I would trust the care of all of my family and friends to him.

The staff was very immature and unprofessional. I tried to reschedule my appointment be I had a…read morework emergency and The receptionist named Ruth said I had to wait 2 months before being seen. I felt like she was punishing me for rescheduling. Anyways I had to hang up because I was at work and when i called back she literally said that I was not going to be seen and to find another doctor. She was so rude about it and childish. I was blown away by her lack of professionalism, with that being said I don't recommend going to this doctor.