Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

Dr. Patricia Lopez-Po and staff (Victor, Tury, & Alejandra) are always on time, compassionate,…read moreempathetic, easy to talk to and relate exceptionally well. Hands-down the most effective and efficient doctor visits I've had with Dr. Lopez and her friendly staff. I look forward to my visits, always leave feeling so much better in every way. Do yourself a favor, visit Modern MD and meet the most awesome people. Love them!!

When I lived in El Paso, my primary care physician was located here. He was a fine Dr., and I…read morenever had any problems with him and would recommend him, but this isn't a review on my Dr. this is a review on the center. Most doctor office staff are pretty unfriendly...probably has something to do with working for arrogant dickhead doctors. But the staff here are probably the worst I have encountered. I don't think they have ever even encountered the phrase 'customer service' or 'service with a smile.' That and like most medical offices, they seriously overbook...so I have never been in and out of here in less than an hour even though my time with the doctor rarely topped 10 minutes. Now I just come here to pick up paperwork for my mother-in-law. I can't wait until it is all paperless and can be sent via email. Oh and they usually have Fox News blaring...that isn't even real news!

Review of employee at check-in/front desk, not doctors. Lousy customer service. Arrived for an…read moreappointment yesterday only to be told they were not accepting new patients with my insurance, Humana HMO. That's their prerogative and it wouldn't be a problem except when I originally called to make the appointment, I specifically asked about that and was assured my insurance would be accepted. Not. The employee "assisting" me was unfriendly, rude, and unapologetic. Because of their incompetence, I wasted my time going to a non-appointment, had to find another PCP, make another appointment (in three weeks), and wait to get my prescriptions refilled.

Dr. Martin is great! He just recently wanted to reduce his practice size to provide excellent…read morepersonalized service to his patients and partnered with MDVIP. A dedicated Patient Concierge Medical Service. My appointments are scheduled and I am seen within 10 min of arriving! I receive excellent personalized service by Dr. Martin and his amazing staff! Thank you!

Ms. Castro is great! Takes time to listen and answer questions. Follows up and knows her patient.read more

There professional but sometimes they can't get your results on time but other than that it's great…read moreplace to check on your health

There's nothing not to like about this practice. Everyone is kind, courteous and I've never had to…read morewait at appts. Nurse Practitioner, Julie Zuniga, is positively wonderful. I feel very grateful for being able to receive excellent primary care here.

The nurse practitioner Julie and the physician are extremely capable but their customer service…read moreservice person is extremely rude, impersonal and terse. So that's why the little above average rating. Otherwise its gets a 5 star rating in my book. So I get put on hold to ignore me and when she gets back to me doesn't remember who I am. I don't know if its personal or not liking the job. I think it's a combination of both. You get high quality care here, but if you don't mind impersonal treatment and rude and unfriendly people (person) at the front desk Then this is the place for you!! Good luck!

7/14/2021 Jimmie E…read more Doctor Borrego is a great doctor, I have been a patient since 2010. I have never had problems with making an appointment with Dr. Borrego and when I arrive for my appointments the wait time is within 10-15 minutes. Dr. Borrego listens and has always provided me with extra time if I needed clarification on symptoms/medications. He welcomes my input and has provided me and my family with excellent medical care for the last 10 years. The staff has always been professional and friendly. I have been to all three locations and have received quality care from Dr. Borrego, the offices are clean and family friendly. Supportive environment when I'm feeling sick.

Last night, March 25, 2020, my husband received several calls on his phone from United Medical…read moreClinic at 3101 Forney from 317-6033. The message identified the name of the clinic, said, "It looks like something went wrong. Please call our office." How shocking and alarming since my husband is experiencing health problems, and we are working with several doctors. At opening time on March 26, I contacted United Medical Clinic. The office manager, Perla, was not in. I spoke to Mari. She told me the message was an error and this message went out to others as well. What a disaster! I do not recommend this Clinic. There are other clinics that are more careful with technology!

Not sure about the doctors working here because their front desk staff attitude turned me off right…read moreaway. I need a new primary care physician and was referred here. I called to make an appointment and a woman answered with only a rude, "hello", then gave attitude when I asked if this was the Texas Tech Clinic. "That's what you dialed isn't it?" -- Excuse me? Whatever, I remained polite and explained that I needed a new PCP for follow-up care of an ongoing issue ideally in the next 7 days. She said with the same annoyed voice, "nothing available until mid-September." I just hung up. Recommendation to the folks running this place: change your front desk staff. Looks like I'm not the only one saying this judging from other reviews on here.

They literally listen to everything i say. They try their best to help and if it doesnt work the…read morefirst time they have you try something else till they find the answer. I have not met an rude employees here they have all treated me well. I recommend this place to everyone even for just a physical