I had an actual appointment with this doctor and he was horrible. I gave him a bad review and some…read morehow it was removed saying I hadn't listed enough details about my experience with him. I had an appointment with Mell, he runs very late for your scheduled appointment, tell them to give you five minutes warning and then you'll disrobe or you'll be sitting in your underwear in a paper robe for a LONG TIME. When Mell finally comes into the room he'll size you up and make a diagnosis based off of your physical appearance and challenge any previous diagnoses you've had. If you have systemic lupus I'd say he's not a doctor I'd choose. My previous rheumatologist called him in advance, brought him up to speed with my current situation; yet Mell disregarded all of what Dr Nguyen told him and said "you don't have lupus". At that point I stopped the appointment told him I'd not be using him as my doctor and asked him to leave so I could dress. He didn't leave and continued to say I didn't have lupus and he wouldn't believe it unless I brought him proof as he watch me get dressed. TRUE STORY Sad part is he has a very pleasant and efficient staff. If I could have given him zero star I'd have done it. This post is necessary as others need to know to stay away. That whole visit with Mell caused me to go into a lupus flare with inflammation to my joints causing severe pain. Again stay away from this man. He is not a doctor I'd recommend to anyone EVER!!

I have to give the Dr the benefit of the doubt in spite of the reviews here because I never got to…read moresee him. The staff on the other hand is unprofessional, disorganized and can careless about your time. They were the ones that call me and asked me to come in due to my Dr's referral but when I got there they told me I didn't have an appointment and that they never called me. I explained them I had taken the day off from work and I showed them the call logged in on my phone, but still they wanted me to come in on another day. I will never set a foot on that office again. I believe there's other reviews similar to mine.

Dr Ovalle is an extraordinary Physician in his skill and care. He is compassionate, empathetic and…read moreLISTENS to me in my experience. There are wait times (as with most physicians) but it is because Dr Ovalle gives his patients near unlimited personal time. At the end of consultations I leave with clear and understandable understanding of my labs, medications and plan of care. He is also very, very personable. Five Stars to his MA's ANDY, ANNA and FELICIA. Ricardo Lopez (going on 14 years under his care)

On my first appointment with Dr. Ovalle, I waited 3 hours. He apologized and attributed it to a…read morehospital emergency. On the follow up appointment, I waited 2 hours. The doctor apologized again and said that I could just call his office to discuss my blood work. I did and I was told that he would call me after 5:00 but he didn't. When I called, I was told I had to make another appointment. The day before I was called to confirm and sent an email to register. On the day of the appointment, I was called again to confirm. I was called to see if anything had changed regarding my medications, etc. I was assured that the doctor would definitely call after five and not to worry. He never called. I have never seen such incompetence and disregard for a patient. The entire experience has been a waste of time.

Dr. Hazboun is a great doctor. He genuinely cares about his patients. His bedside manner is…read morephenomenally good. Dr. Hazboun's staff is par for the course. He is an excellent md.

Unfortunately, the experience with this office staff has become too frustrating and exhausting to…read morecontinue dealing with. I left multiple messages for the doctor/nurse practitioner and never received a response, which ultimately led me to having to go to the ER for something that could've been handled with a phone call. When I called again to follow up and explain the situation, I was placed on hold for over 20 minutes without any resolution. Conveniently at 5pm, so when I called back office was closed. This has been an ongoing issue for years, and whenever concerns are brought up, excuses are made instead of changes being made. Patients deserve kindness, professionalism, communication, and basic respect. Do not recommend this Dr office.

I have been with this Dr for 3 yrs and my patience has run out. How many chances do you give an…read moreestablishment???? The customer services is beyond bad. Right now I'm currently number 6, but started as caller 8 and waited a whopping 30 mins to get to caller 6. All I want is my prescription renewed!!! I tried every other number to see if I could make a break through and all the the extensions had full voicemails or they gave you an email address. Dr. Gonzalez doesn't care how his office is run at all. This has gone on far too long. Can't wait to talk to my insurance provider in search of a new doctor. By the way I've now been on hold for 15 mins and still caller 6. At this rate it's gonna be closing time by the time they answer.

Staff has always been professional and kind. Location is convenient and clean. Wait wasn't long…read more Doctor and assistant listened to me.

The staff is the BEST !! Dr Oas is on top of things !!read more

Dr. Pinaroc has been taking care of me for 10+ years. She is very attentive to your concerns and…read morefollow ups (I see her twice a year). Although she is busy, she makes sure you are taken care of when she meets with you. She delivers the best care and will take genuine interest in you and your needs. Her bathrooms and waiting area are always clean and parking although small, it is usually never full. I find it very convenient too that they have a lab on site. Yes, as another rater mentioned, she calls you sweetie or honey and she means nothing by it and truly is a sweetheart!

Dr. Pinaroc is a cheerful, sincere medical professional. I found her delightful and attentive,…read moreconcerned that my needs are being met. She listened patiently. I did not feel are all rushed. She explained treatment methods and answered all my questions. Her staff is friendly and efficient. The only issue I had was the very long wait time. I waited over an hour to get into exam room and another good 15-20 minutes for her to come in. However, she took all the time withe that I needed.

There's nothing not to like about this practice. Everyone is kind, courteous and I've never had to…read morewait at appts. Nurse Practitioner, Julie Zuniga, is positively wonderful. I feel very grateful for being able to receive excellent primary care here.

The nurse practitioner Julie and the physician are extremely capable but their customer service…read moreservice person is extremely rude, impersonal and terse. So that's why the little above average rating. Otherwise its gets a 5 star rating in my book. So I get put on hold to ignore me and when she gets back to me doesn't remember who I am. I don't know if its personal or not liking the job. I think it's a combination of both. You get high quality care here, but if you don't mind impersonal treatment and rude and unfriendly people (person) at the front desk Then this is the place for you!! Good luck!

The MA her Names Diana at the front desk has great communication skills; she is fast paced,…read moreanswered my questions, and was very efficient. They have great MA's, RN's, and a great doctor. I'll most definitely keep coming back for my annual check ups.

Dr Amakiri is a wonderful doctor; as good as it gets; couldn't ask for anyone better. He is kind…read moreand genuinely cares about his patients. He takes as much time as you need and never rushes though an appointment.

Dr. Patricia Lopez-Po and staff (Victor, Tury, & Alejandra) are always on time, compassionate,…read moreempathetic, easy to talk to and relate exceptionally well. Hands-down the most effective and efficient doctor visits I've had with Dr. Lopez and her friendly staff. I look forward to my visits, always leave feeling so much better in every way. Do yourself a favor, visit Modern MD and meet the most awesome people. Love them!!