This review is about the food, not the service. Because the employees are very nice and friendly, and they work hard. But the food... it's appalling. I really have to stop eating Taco Bell in general. Fast food has gone way down hill in recent years. Is it even food anymore? The molecular structure has limits. If you do not eat the mush in the first few minutes, then it will turn to a sloppy mess. And the taste is fake. Even my Dr Pepper was way off. But you can't go back because there's a strict time limit of drive thru and how your items will last on your drive home. It's too bad. Really gives a view of how the world has changed and you aren't getting what you pay for anymore. read more

Went there at 12:30pm on Thursday, May 21, 2026. The girl working the drive thru was a total b***h! First she made me wait before she took my order. I wouldn't care, but there was literally no one there. She sounded like she could not care less about being there. When ordering she would just go "is that it, pull up". Nothing on the screen. No confirmation that she had the right order. Nothing. Then when you get to the window she was literally leaning against it with her back to the cars, playing on her phone. When she opened the window, she rudely mumbled the amount, snatched the card from my hand and gave me a dirty look. She then essentially threw back to me. Mind you I had literally said nothing except placed my order. Then she asks if I want sauce, even though I said I did at the window Then she thrusts my order at me and goes back to her phone. Shocker, my order was wrong. When I came in, she argued and said "I asked if the screen was correct" but she literally never put anything on the screen and never asked me if it was right. She had to end her phone call to say that though. She had people in line at the drive thru while she was talking in her phone with her back to them and only stopped cause I was in there. She then walked away from the window entirely, still with people waiting. I get this is not a job people might be excited about, but at least pretend to care when you're there. It's not the customers fault that you're miserable read more

I ordered some things via their app, then when I got to the drive-thru to pick it up, they told me they didn't make the items I ordered. (4 chili cheese burritos.) I asked for a refund on the items and they wouldnt. They told me I had to go through the app. I requested a refund through the app--3 times and counting--and I've not received a response from them. It's been a week. DO NOT USE THEIR APP--THEY WILL STEAL FROM YOU. read more

Unfortunately, we have to take Taco Bell off out fast food choices. We used to go to the location closest to our home, but it wasn't the best service. We decided to try a location farther away hopin for better service. The lady was grumpy bc I beleive she was the only one there. I didn't mind my cheesy wrap with chicken on a doughy puta and had the worse headache all day and night. My son ordered 6 taco hard shell with lettuce and cheese. He was in bed for two days. Hes claiming food poisoning due to stomach issues and he said he had diarrhea. Im not one to leave bad reviews but I felt this was serious enough to mention. read more

I ordered a hard shell taco, crunch wrap, and nacho fries. They gave me 3 tacos and a fry.

Fair warning, the facility, window, floors, counter and prep station are filthy dirty. The staff does not have the common decency to value their job and the employer who is compensating them. Needless to say we walked out and went across the lot to Culvers. read more

Went to put the order in they let me put my order in. I took my money and decided to tell me that it will be an hour to wait for the meat to thaw.. I go outside and there's three workers standing that having a cigarette, not doing nothing. read more

Ordered at the drive thru. Service was speedy.Got down the ride and attempted to eat a few chips as I had ordered nachos and a burrito.I literally had to pull over turn the light on in my car because the nachos were oozing out of the sides of the box. I should've gone back but I needed to get home. These were the most disgusting thing I've ever had at Taco Bell. And there was a chunk of wrapper or plastic bag type material in the middle of the mess . See pic with this review.so disappointed in this Taco Bell . Idk if the cook was drunk high wasted or what. I'm not going back there again though . read more

Taco Bell - Beefy nachos with paper/plastic inside. I was really awful... - Tacos Near Me - Crete, Illinois

Stopped by Taco Bell late at night. The food was fresh, hot, and exactly what I was ordered. It's not always easy to find quick and accurate service late at night, but this location delivered. Big shoutout to the team for keeping things running smoothly--I'll definitely be back! read more

Waited so long in the drive thru, got my order wrong while missing idems I paid for . Very rude . With a stanky attitude. While waiting seen them on they phones instead or working . Wouldn't recommend read more

Every single time I go to this Taco Bell at night the food is never right. The night crew is a bunch of kids who don't pay attention and take forever making the food. I ordered three potato soft tacos, AND NOT ONE OF THEM HAD POTATOES IN THEM. How do you forget the main ingredient? read more

Taco Bell - Potato soft tacos - Tacos Near Me - Crete, Illinois

Waited 20 minutes for 6 tacos a water and a juice only ever got was the 6 tacos never again

Everything was fresh and hot, nothing was missing or wrong and the person at the window was very friendly. Overall still a very new Taco Bell, but now I don't wonder why the lines were so long. read more

Taco Bell - Tacos Near Me - Crete, Illinois

kinda annoyed that this is the only taco bell that skimps you on their potato soft tacos... like what is this? read more

Taco Bell - Tacos Near Me - Crete, Illinois

I've stopped here 4-5 times in the last few months. Not one time I was able to order food because of running out of ingredients, equipment failure, or "we're not serving food at this time"-which was 8pm by the way. I stopped trying and I'll wait in the long line at McDonald's down the street. read more

Terrible service. Seemed very understaffed. The drive thru kept humming while half a dozen customers waited inside including mobile orders and remakes. read more

we placed a doordash order for pickup at about 6:30am here but were not acknowledged at the speaker and no one came to the window. I know from working in fast food that you have to physically accept the order before preparing it. so someone accepted our order and completely ignored us at the speaker, at the window, and didn't even answer the phone when i called twice. get it together read more

I wish I could give this review 0 stars! This Taco Bell is absolutely the most ghetto and disgusting establishment in Crete, IL. I placed a $60 order on their app and was handed 1 bag so I decided to check to make sure everything was there before I left Taco Bell. As I checked the bag I was missing SEVERAL items. I immediately let them know what I was missing. A guy wearing a durag started to scream saying that he made my order personally and I wasn't missing anything. I said you make my order personally and he yelled at me and said yes I did! I asked if he was insinuating that I ate the food that I claimed I was missing. He started cursing at me and called me a b*tch and told me to leave HIS store. I asked for a refund. He proceeded to scream and curse at me. I called the Crete police who arrived at Taco Bell and said that they always have an issue with this particular Taco Bell. They asked that I get a refund and they said they could not give me a refund. They got his name as well - Jalen. I guess Jalen is the manager - nice manager huh!! I have called Taco Bell headquarters SEVERAL TIMES only to be left on hold waiting and also MESSAGED them several times and have received a general email stating thanks for contacting them and given an online code for 1 free item. What a joke. I spent $60! This Taco Bell needs to be closed down. I will now be reaching out to the town of Crete - this ghetto Taco Bell needs to go! read more

This place is in my way home from work so I've stopped maybe 20 times and honestly half of those stops there was an issue with equipment failure or they are out of something. This place sucks and I like taco bell. read more

Normal taco bell. Food is hot ish Service is polite Don't waste your time on the nacho fries though if they arnt fresh it's garbage Can't complain crunch wrap is still delicious as I remember 20 cent up charge for lettuce is a bit much but hey whatever works read more

terrible customer service! Employee had a hostile reaction throughout entire interaction after saying no to rounding up change.

If I could I would leave no stars I was there for 20 minutes for my food to take a bite and hair was In it pulled back in line and told them there was hair and they gave me Attitude and had no remorse definitely wouldn't come here again read more

Came by to find that the store was closed--- at 730 pm, on a Saturday! No closed signs,the lights were all on, but no cars in the lot and no one working inside. Seems like poor management to me, couldn't even be bothered to put up a sign on the drive through order box telling customers what was the deal. They must be having a hard time getting people to go to work,so that's probably why they mess up your orders so much, they are hiring dumdums read more

Order was taken wrong we were charged for food items which we did not order & did not receive the total bill was nearly $20. & all we got was 3 tacos & 1 burrito, & an order of plain Nacho chips. Items missing were 1 potato griller items charged for 1 XXL steak burrito. On top of all of this when trying to call to inform them of their mistakes. The phone # listed on receipt & web site went directly to a recording that stated mail box was full & can not leave message. After 25 attempted calls NO ONE ANSWERED THE PHONE; it's as if the place doesn't even exist. Just as one more comment, it's not like we can just jump in car & go back there we live in IN & you can be assured this is not the only bad posting that will be sent out. So if I look back & see this comment has been removed just look for it on facebook & any other site you can think of. read more

Apparently the people that work here don't know what comes on the food. Or they constantly have a tomato shortage. Ordered a grand nachos box, no tomatoes or onions. Ordered a taco supreme, no tomatoes. My chalupas barely had tomatoes. THIS ISN'T THE FIRST TIME!! The Taco Bell in Park Forest sucks and so does this one. read more

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I order a chicken taco, what I got was a mess. No lettuce to speak of and a cheesy mess read more

Taco Bell - Chicken taco - Tacos Near Me - Crete, Illinois

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Pissed off!!! I ordered 5 chicken chipotle melts and i got 5 cheese melts, asked for sauce never got it, got called ma'am in the drive thru, lady was very rude!! read more

This place sucks but they actually take care of you. Ordered two quesadillas with extra chicken and extra cheese. They came without the sauce on them and little cheese and chicken. Went back in and they gave me the whole order again even tho I brought one quesadilla back. My kids had to eat right then and there and that's why I didn't have everything. I only want one quesadilla made right, but Taco Bell came through and hooked a brother out. You guys rock! read more

This place can suck it. slowest service i've ever witnessed for a fast food place. tacos are gas tho

I've been here 3 times and every time this place has messed up the order. Not only do you have to wait a ridiculous amount of time (don't mind if it's fresh but it's not) but they mess it up also. Potato's could do a better job then these people. read more

Would give this a 0 if I could. I order my food. Wait in line for over 10 mins, just to be told they ran out of beef. I mean beef? That's most of your business. Then I was asked if I wanted chicken or beef. Which meant that I was gonna gave to wait another 10 mins. Oh and the PoS manager didn't even have the b*lls to come tell me. They had the drive thru girl do it. That's the first and last time I will ever go there again. read more

When they first opened up, I understood there would be longer wait times as it's a new restaurant. Many months in and today I go there, order my food, come home to find they made it incorrectly. I took my food back and it took 20 minutes to remake 3 tacos. Another customer was waiting for 1 hour and she tried to get a refund and the manager told her that they cannot give a refund. The manager was upset and threw her phone around. For someone being a manager I would expect better courteous behavior and resolve the issue for the customer. It is sad that there are not many options in Crete, however I don't see this restaurant last long with their current employees and management. Date of visit 10/27/19 read more

Literally the slowest "fast-food" restaurant. They have zero concept of time. Not sure why it takes them so long to makes 1 item and I was the only person there. read more

I came here for a quick bite to eat with my dad and was automatically greeted by a dirty dining room and an unpleasant heat. When I say dirty dining room I mean no cleaned off tables, food all over the floor, liquid on the floor and chairs not even scooted in. While I was trying to order the cashier rudely interrupted me multiple times to talk to their coworkers or the drive through. I ordered a quesadilla with extra sauce and cheese and when I got it the cheese was cold and uncooked. Upon asking for it to be redone the next quesadilla I ordered had almost no cheese on it. I didn't even want to eat inside so we ate outside and the entire time I was there nobody had been in the dining room to clean it up at all. It's just ridiculous. I know the air conditioning wasnt working but it should have been addressed or temporarily closed. read more

This is probably the worst fast food restaurant I have been to in the past 22 years of my life. First they took forever to make the food (20 mins) Second they messed up on 4/5 of the orders and gave me beans even though I'm allergic to beans with no beans written on the box. They gave us the wrong tacos and then took another 10 mins. to replace the 4 tacos which ended up cold. This place was not at all busy being 10 at night. read more

Team Lead Blake, what a horrible thing you did this evening! How humiliating and embarrassing! You truly don't have the passion for your position or for humanity! Let alone your co-workers. You were out of line and deserve whatever consequences your boss; Joe gives you! I hope he writes your ass up and makes you apologize; with sincerity! Brandon did not deserve to spoken to with disrespect or yelled at for no apparent reason! Brandon did nothing wrong! He simply was utilizing his customer service skills (making sure the customer was satisfied)and checking the beverage station. I would hate to think you are a racist prick in the wrong position! But from the looks of it, that's exactly how you appeared! Luckily I was a witness, I saw and heard it all! 3 write ups and you should be terminated and sent to the military! Jerk! You made me and my sons visit unpleasant! A huge Thank you to my cashier; Tia who was absolutely amazing and to Brandon for keeping his cool! I appreciate you both! read more