Careless Service and Complete Lack of Communication This experience was unacceptable. I was sick and had lost my voice, but I still clearly communicated that I wanted a dipping burrito. Instead of asking for clarification or confirming the order, the employee ignored what I was saying and continued adding a soft taco/crunch item. If they couldn't hear me, it was their responsibility to ask questions, not assume. The situation became far worse with the gift card. I specifically asked the associate to check the balance on a gift card. Without confirming or asking for permission, they redeemed the card on my order. That card was meant to be a Christmas gift, and it was used without my consent. This is completely unacceptable. Being sick, losing my voice, and still being treated this carelessly made the experience even more frustrating. This shows a serious lack of training, attention, and basic customer respect. I will not be returning to this location and do not recommend it read more

I have had bad experiences with this location. But it had been a few years so I thought I give it another try. I was pleasantly surprised at how quick I was able to get through the drive through and got everything in my order correct. Definitely will go back again. read more

Taco Bell - Mexican Pizza - Fast Food Near Me - Lees Summit, Missouri

Was going to order pickup through the app. This is the only Taco Bell location I've been to that doesn't participate in the Online Exclusives menu. This is the worst Taco Bell in the metro. read more

Went with my grandson to grab a quick bite. Ordered the food, the guy at the window was so stoned he could hardly talk. He said goodbye after handing me the bag and hadn't even collected the money or handed me our drinks. I brought that to his attention and he laughs and says "oh wow" When we got the food it had a piece of plastic in it and the drink had a large hair on it. Called back asked for the manager he sounded just as incoherent as his employee. Would not acknowledge any wrong doing or even suggest a solution such as "So sorry, would you like your money back?" We decided to through that food away, it was cold anyway, and went to the Taco Bell on 58hwy in Raymore. This Taco Bell did a fantastic job. Food was warm, had more meat in the food. I will never go to this Taco Bell ever again. read more

I walked in. There were two employees sitting at tables. One was working on an iPad and appeared to be a manager. The other got up and walked right past me standing at the counter. He never acknowledged me. There were at least two other employees in the kitchen who looked my way and never acknowledged me either. Apparently, this location is doing so well they don't need customers. After not being acknowledged at by any of the employees , I chose to walk out and purchase my meal at another fast food establishment. A simple, hello and I'll be with you in a moment goes a long way. Ignoring your customer's presence is extremely poor customer service. read more

I really wish I could leave zero stars because one star is far too kind. This location is only consistent in being absolutely horrid. Not only is the "food" barely edible garbage with FAR TOO MUCH SAUCE EVERY TIME but everyone was just sitting around when I was trying to pay for my order and continued to do so after everyone saw me waiting for too long. And it shouldn't take 12 minutes to get a bag of bottom barrel trash tacos that took zero effort. read more

Worst burritos I have ever had. They were half the size of the burrito normally, I paid $0.60 extra a burrito for extra sauce and they barely had even a normal amount t of sauce.l and it was a slow wait. Absolutely infuriating considering I paid a "premium" for a good Taco Bell burrito and barely got a sub par normal burrito on an average day. read more

I know it seems strange to read this Taco Bell 5 star rating, but today it definitely was! Christine took my drive thru order and it was throughly pleasant, lighthearted & friendly process. She asked for clarification if I wasn't clear and had me double check the order on the screen. When I got to the window the pleasantness continued and I let her know she made my trip very pleasant and she said I made her day by saying so. In the few minutes the other staff was putting my order together we had a pleasant conversation. What a breath of fresh air Christine was in todays's seemingly more negative world. Taco Bell is lucky to have her. read more

Please close. Wasted real estate. Awful. Rude employees, always out of everything. There's no other words.

They had horrible food. I wanted a chicken quesadilla, but they were out so i ordered a cheese quesadilla. Then when i got my order i ended up with a steak quesadilla. It was so BAD!!!!!! Steak quesadilla tasted like beef curry. It was greasy greasy and not good at all. All because they were "OUT OF CHICKEN". How do you run of of chicken. I will never go back. Plus the workers were so rude. It was so horrible I had to call corporate. This T-BELL NEEDS TO BE SHUT DOWN!! #bring.back.the.old.workers read more

I specifically asked twice for them to put chips and cheese with my order and when I got my order, there were no chips and cheese

Toby was very rude and yelled at me and my firends for no reason. Extremely hurtful considering im very sensitive and struggle with my mental health. Very disappointed we just wanted food. read more

they told another customer to go before us because we had four people and closed the lobby and took really long to get the food and served other cars that we were before. read more

This is the second time IN A ROW my husband and I have come here and they completely jacked up our order. Today we used the app and had the food delivered since we were not out and about. Instead of my fiesta potatoes and my beefy five layer burrito i got one bean and rice burrito. the food is not even that good in the first place but to mess it up?! I called the store and their manager told me that we have to come there to get what was incorrect. we door-dashed, so no I'm not going there because their employees cant get a single order right! She then proceeded to tell me to reach out to door-dash to refund part of the order, so now i have to do that along with NOT getting my correct order so no food for me!! As someone who has worked in fast food for literal years as a teen, it's not that hard to make one order correct. Next time, don't get a pregnant woman's order incorrect! This is beyond ridiculous!!!! Theres a reason why this place has barely 1.5 stars. read more

The absolute only reason that I am giving this place even one star at this point is due to the fact that in order to leave a review I have to add a star. I came to this restaurant on November 12, 2023. On my way into the drive-through entrance coming from the El Puerto Mexican restaurant parking lot a young man and a 90s early 2000s black Grand Am was speeding through that parking lot of El Puerto and almost hit my vehicle. He then proceeded to tell and scream through his window me how to drive my vehicle when he almost hit me. Then I get in the drive-through mind you he has managed to get to the drive-through before me and he proceeds to cuss me out talk smack to me and then have a full on conversation with the gentleman taking the order through the drive-through and then refuses to get my online order info. So I pull forward when pulling forward they intentionally are waiting to hand this young man his drink, which was the only thing he ordered so that in fact, I would now have to wait longer. So because I defended myself to this little teenager who is wildly disrespectful, and clearly needs better parents they tried to not give me my order. I then proceeded to call the store as they have insured to lock all doors to the inside, and she tells me that I am in the wrong after not even knowing what was going on, so I explain to her that I need my order that I have paid for, and that this is completely ridiculous and absolutely unprofessional. Finally, she tells me she will get my order prepared but they are short staffed so it is going to take a minute. That's fine however here I am waiting for 30 minutes for my order. I will not return to this Taco Bell and management upper management needs to handle the situation which occurred around 5 PM. And only part of what they heard was me defending myself with this ridiculous teenager. Disrespectful, un professional, I understand that it's hard to find people to work, but having to deal with what I have dealt with today and not getting my order in a timely manner is absolutely unacceptable. I am in customer service and the customer is not always right. By the way the situation was handled is absolutely Unacceptable. And if you look at all the negative reviews between here and Google, it absolutely amazes me to see nobody and management has done anything whatsoever to get the store up and running in a good way.. Ultimately at the end of the day the manager gave me my food. I waited forever, but somebody needs to take control of the store. read more

LITERALLY THIS PLACE SUCKS. says they are open to midnight then closes at 10pm. UR LITERALLY KIDDING. we knocked on the window and this man said that they cant take an order even though we offered a tip. I just went to mcdonalds, they are better anyways. We love josh from mcdonalds read more

Taco Bell - Fuck taco bell - Fast Food Near Me - Lees Summit, Missouri

Terrible. Don't waste your time or money. They close super early. Was there at 8:57. People behind me were being turned away. Go to order "we don't have any products" Terrible! read more

Wow one of the best quesadillas I've ever had from T bell came from this location! NOT THIS PLACE BLOWS! Ordered a chicken quesadilla and there was legit no chicken on those crispy taco shells! Get it together this is pathetic! read more

Taco Bell - "Chicken" Quesadilla lol - Fast Food Near Me - Lees Summit, Missouri

I would wager $1000 that this Taco Bell cannot go through a full business day without screwing up someone's order! I am sick and tired of spending my money on food then driving all the way home to find out it is wrong. I called in and they said no problem we will write down your name and replace your order next time you come in. When I went in they said we have no names written down in our book with messed up orders and that they will not help. My order has been messed up the last three times I've been in And it is always the same item ordered the same way or they forget something! The staff and overall business is a joke!! read more

This place is baller. The service is perfect every time I eat there. They never mess up my order and always have great attitudes. Jk literally the worst taco Bell ever but I just want to try to boost the rating. read more

This is THE worst Taco Bell I have ever visited. Living close to it, we have visited it many times. SUPER long wait times, under-portioned items, again and again (when compared to same menu items to other Taco Bells). The Drive-Thru is a nightmare if even two cars are in front of you. The wait times are ridiculous. It's the same with order in if there are many people. Expect your order to take 15-20 minutes if they are busy. And that's not an exaggeration. Only plus: The interior is very clean and well maintained. read more

I would give this place a zero if that were a option.!always long waits and rude attitude from employees! The guy at the window had the worst attitude when we ask for salsa he didn't even look at us and when I was talking he just closed the window! He give us a medium drink and when we ask him if that was a large he said yes! He refused to show us what was the small, medium or large cups! Worts place ever read more

Slowest drive through all the time. At first I thought it was a fluke but every time I've been the drive through wait is outrageous even if there's no one in front of me. I don't know if whoever is making the food is hanging out gloves off until a order comes in thus having to complete several other tasks before finally start to make the order or what. But it's unacceptable. read more

Worst Taco Bell I've ever been to. I rarely write bad reviews, and this certainly is not me venting about one bad visit. I have experienced 4 years of consistently poor service, wrong or incomplete orders, and long drive through waits. Every time I start to think they are getting it together, or have made improvements, I am let down again on my next visit. Please intervene corporate! I do love Taco Bell and would enjoy visiting so much more if things ran smoothly. read more

Horrible food. Drive thru lady was rude. The meat in my Crunchwrap does not taste right at all. They were out of sour cream when there is a price chopper right behind them??? Also they didn't give us sporks. Now I know to never come to this location again. GM should really do something about this place. Clearly horrible if they only have 1.5 stars. Unacceptable even for a Taco Bell. read more

They were out of nacho cheese...which I think is ridiculous because it's a fast food restaurant...how do you run out of nacho cheese?? Along with that it took FOREVER to get only our drinks (no food because they were out of cheese) so I am rating you 1 star! read more

They have multiple signs saying they are open but doors are locked and no one will respond at the drive thru two days in a row. Go elsewhere! Waste of time! read more

Employee accused me of something and it was very rude, unprofessional, and demeaning. Will NOT be coming back. read more

Pathetic service. Waited thirty minutes in line at the drive thu on a Friday night to order a chicken quesadilla and some fiesta potatoes. They said the fryers are down, so no potatoes. Stuck in the line anyway, I guess that'll have to be ok. Around ten minutes later I was greeted at the window saying theyre out of chicken. Not that I had the highest expectations, but you are better off going to literally ANY other restaurant. read more

Food quality is fine but the wait time is the longest I have ever been to at any Taco Bell. Already been in line for 11 minutes and have moved 2 cars forward. Always looks like adequate staffing just move at a snails pace. read more

Returned to this restaurant after a poor experience with long wait times a few weeks earlier . The food ordered and service met expectations of everyone in my group. We will be back as Taco Bell is one of our favorite fast food restaurants. read more

Always at least a 10 minute wait even when there is not a line. Totally ridiculous and management must not care. Make sure you are not in a hurry or your gonna have a bad time. read more