Taco Bell... I'll set the scene. 7 cars in the drive thru, 6pm on a Tuesday. I'm braced for disappointment, but inside I know I want TacoBell. My order is taken within a couple minutes. The line is moving fast. They must be making people park to wait for the food to be brought out. Nope!!! I'm three minutes from having my order and back on the road. The tortillas flours are soft, the ingredients are hot, the order is right. I can't believe it Taco Bell. You got it right today. Thank you for getting it right today. I'll be back another day. read more

Horrible service. It took over 20 minutes to get our food and we didn't order a lot 2 tacos and 2 quesadillas. Ridiculous. Management needs to get in here and fix it, hire more employees read more

Horrible long nasty strand of hair inside of the meat in taco! Waited over 20 minutes! Will be reporting to state. This is unacceptable. read more

Taco Bell - And the hair strand was longer than this in a chulupa! - Fast Food Near Me - O Fallon, Illinois

Food was good. Service was not so good. Ordered on app and was provided time my order would be ready. After that time passed I approached counter. Couldn't get attendant's attention. When she finally responded and I gave my name, only then did they decide to make my order. In addition, I ordered strawberry lemonade on the app and was told it is no linger available. read more

Taco Bell - Restaurant area. - Fast Food Near Me - O Fallon, Illinois

Improve ALL THE WAY AROUND!! I sat in that drive thru for nearly 30 mins!!! Apparently this place doesn't take your order until they have completely finished the order for car in front of you once that car is drives away, then they take your order and it repeats for the others behind you. Get to the pay window, the cashier is just simply rude, no hello, tells you the amount owed, hands you back your cc and the window shuts. Move on to the food pick up window, pretty much the same they just hand you your order. This time I had to honk to get their attention as they got my order wrong... and ohhh boy did that girl POP OFF on me saying "NO YOU SAID"BLAH BLAH BLAH, I told her no you said and I figured you knew what I wanted and said yes BUT whatever my orders wrong I'm not going to be yelled at then drove off. Get home and my tacos were all stuck to the paper, fell apart cause they had no crunch the burritos were basically just a taco in a burrito read more

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You pay for the food and they don't make it until you ask them too this has happened over 10 times

I DO NOT RECOMEMD THIS PLACE. Service seriously sucked, we were there 40 minutes inside waiting (not even a big order) while cars were in the drive through no longer than 5. ON TOP OF THAT they messed up our entire order almost! 3 tacos turned into burritos, incomplete taco box with lots missing and A WHOLE CRUNCH WRAP GONE !! And of course they wouldn't answer the phone either. read more

Wish I could have rated it a zero. Horrible service. Parked us for fries. Gave us our food instead of waiting making it all at one time. Took over 10 mins and when we called they hung up on us. Just horrible customer service. read more

I loveTaco Bell. We have had a personal relationship since I was in high school in Chicago. But, alas, things have changed. It's still true that no matter what you order you get the same ingredients. They are just packaged up a different way. But there is nothing in a taco that isn't in a burrito. You know what I mean, right? Those of us who love Taco Bell, love it that way. My only complaint is I hate hate HATE ordering at a kiosk. And when I go here, my favorite, Taco Bell, and I go in the lobby, they won't take my order! They make me order at that dumb computerized robo-monster in the middle of the lobby. I know, I'm still a child of the 70s, but I love real people. The pandemic has been over for a long time now. Can't we have people again? Please? Lead the way Taco Bell... And show me some nacho love. read more

If I could give a 0 I would totally give this place a zero. We just ate there and it wasn't a pleasant experience at all. You now have to order everything from a kiosk. No customer service! The whole inside was so nasty! We asked if someone would come and clean a table and the guy came and looked and he said there are other tables. Are you kidding me? We have 5 people and we needed a table to seat 5 people. Just clean the darn table. Food was a mess! The whole experience was terrible! Don't waste your time eating here if you value good food, clean area to sit in, or any type of customer service at all. They also had lots of workers behind the counter, it wasn't because they didn't have workers. The workers they had were playing, and texting on their phones. Never again! read more

The service suck will never be back that can't even take your orders there you got to use a kiosk so it should be a discount for the food

If I could leave 0 stars I would!! I have come to this location 2x in the last month and they claim to be closed. There are cars in the drive thru and it's not even 11pm. Either update your hours or turn off the lights. read more

I know it's fast food but how about the employees act like they somewhat give a damn about their job. The drive through girl couldn't be bothered to give us our third drink because she was in the phone... Not to mention my tacos were stuck to the paper! I have seen enough Taco Bells on the inside to know that they usually make your order as it comes in. How do you get HARD TACOS soft and mushy so bad that they are stuck to the paper... Pathetic establishment!! read more

Taco Bell - Wow... Thanks for the hard tacos guys... Guess I'll just do it into a bowl... Maybe. - Fast Food Near Me - O Fallon, Illinois

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Pretty clean and nice Taco Bell in O'Fallon. The service was very fast and I could tell the food was very fresh. The menu is really cool if you ever get a chance to look at it. Taco Bell always seems to have an awesome speciality taco ready to go. I got the Protein Menu burrito which is like 500 calories and 20 grams a protein so eat in moderation. Taco Bell is a nice alternative to fried fast food, so it has a plus in my book for that. But watch what you order if your a workout freak like me. I normally go weekly on my cheat day. Yes I ordered 4 burritos and Nacho Supreme. read more

Exactly as to be expected. Tasted like Taco Bell is supposed to taste and did not get the shits 4/5.

We placed our order at 12:04 pm. We received our order at 12:24 pm. It took 20 minutes for us to get our food. There was only one person in front of us who ordered there food. The staff members putting the food together for dine in more at the rate of Molasses. They were in no hurry to get customers food out in a timely fashion. This was not a fast food experience but more of a slow food experience. The cashier was nice and friendly but the rest of the staff not so much. When I let them know my order was missing 3 items and 1 item that was not correct, I didn't even get an apology. I had order a double decker supreme, however I got just a double decker, they didn't give us our Taco Doritto locos, we didn't receive our cinnamon twist and a soft taco. The food that we did receive was cold. It was as if it had been sitting. We got the nacho fries and they were soggy, no crunch or crisp to them at all. There was another customer who ordered about five minutes after us and she stayed that it was the longest that she had ever waited for food. What we received was not worth the value of what we paid. When we entered the store there were several tables that were dirty and had trash on them. It appeared at an employee was on break, however they were sitting in the dinning room at a tall table with there head down. That is not a good look, especially when the dinning room was as dirty as it was. We will not be back to this location. It will be a long time before we return to a Taco Bell. Worse experience ever. I've gotten faster service and correct service on a late Saturday night. This was an awful experience. read more

Got a bad case of food poisoning from here, which tells me that they're either cutting corners while cooking, or not being sanitary. And with COVID on the rise again, I'm not risking my well-being because the workers want to be lazy... Do. Not. Go. Here. You've been warned... read more

The only reason I gave them one star is because it won't allow me to give them zero stars. Excessively long wait and they never, ever get my order right. Ever. They have lost my business forever. read more

food is good but lady gave it to me was on the phone and say sun bs infront of my kids

Awful service! The cannot fill an order correctly. I will NEVER use them again!!!!!!!!

Please don't go here. The wait takes forever and your food won't be right and they don't give a damn about customer service. Do yourself a favor and drive a mile to Shiloh. This ofallon location should be shut down. read more

It's the only location in town, which means its crazy busy almost all the time. The drive thru typically takes 20 minutes or longer, so it is usually better to just go inside and order. Food is on par with other locations. They really need another location or additional staff to speed things up. read more

Second weekend night that drive through/lobby not available. 1st night, cones we in the drive thru so no one could even attempt to order. Tonight, I drive up to be told only door dash and mobile order is taken at this time... so I said ok I guess I'll mobile order then. I go to mobile order just to find out that the location closes too soon (30 minutes) and I am unable to order from here. I had to drive to the next town to get my Taco Bell fix. Apparently Taco Bell is no longer the place for late night cravings if they close at midnight. When I mentioned that I was denied at the other location, they were shocked and said that that's not even an option. Sooo not sure how the 3 staff members that were working at the O'Fallon Illinois location on Rte 50 are serving of their paycheck but I'm pretty sure someone should look into it. I understand if systems go down (which doesn't seem to be the case here) and what not but if they are accepting online and door dash, wouldn't a regular order even if I could pay either card or cash be just fine? read more

I've never had them get the order right. Not once. Tonight we ordered 15 items and got 11. Got home and tried to call....no answer. It's the same thing every time. Usually I catch their screw ups, but whatever. From now on, I'll just sit in the drive through and make these idiots count my items one by one as they put them in the bag. Arghhhh. read more

I'm a big fan of Taco Bell as a Quick Highway semi-healthy Vegetarian option. Delicious! They do not skimp on the fillings or the toppings! Everyone was very friendly. My family enjoyed this quick stop on our way to St. Louis, MI. My husband and daughter had the meaty Chalupa boxes and my son and I had the bean tostadas and bean burritos. Enjoyed every bite! read more

Just plan on going inside if you really want Taco Bell food. The drive through almost always takes at least 20 minutes. Have even waited up to 30 minutes in the past. Went there again last night after returning from a trip and waited 15 minutes without even reaching the speaker to order. Ended up leaving.......like usual without ordering. read more

The last 3 times I've been here, my order has been wrong. I drive 20 minutes to get there and then get home with the wrong food. Next time, I'll drive further to a different location in the hope that they can get it right. read more

This Taco Bell knows what's up. I dont think I've ever been inside but the drive thru people are to the point and fast. They've never messed up my order before, super good stuffs, best Taco Bell location read more

horrible food service, horrible customer service, horrible manners. Don't waste your time or money. I've given this location a few chances. Every encounter has been the same: the person ahead of me had their order wrong and my orders have been wrong and missing items. The workers complain of customers in front of them and eat food in the kitchen area. Horrible. read more

Frequently forgets multiple items in your order. Drinks and packaging not closed properly. I've had the contents of entire meals strewn about in the bag when I check it. I've ordered supreme on things and not gotten it. Regular drinks when diet is ordered. Slimy, wilted lettuce in power bowl and strange, bitter taste on cinnamon twists. Worst taco bell in the area and the staff's attitudes are just as bad as the food. read more

Bruuuuh my frickin quesadilla only had meat and cheese on half of it and the sauce or whatever in it was nonexistent....wtf

if i could give a 0 i FORSURE would. this is awful. line took us 45 minutes and it wasn't a very long line either. We had to repeat our order about 4 times and by the last time she even had it all wrong. there wasn't a single thing we ordered on there. she then kept messing up and we drive away. when we were there, it was a short line, but when we left the line was wrapped around the building. i don't recommend at all. read more

The food here has been consistently quite good, but the employees all seem to be functioning on their own set of rules. About a week or two ago I sent my fiancee up to get me one of the grande nacho boxes after I saw a sponsored post on Facebook from Taco Bell featuring it. When he got there the drive thru worker told him they didn't have it yet and would get it on the 6th of this month. I was disappointed but figured maybe they had a gradual rollout on specialty items like some fast food places do. We came in on the 6th, I had my grande box, it was delicious. Then, last night, we were coming home after a long day of errands and wanted a quick meal so we came through their drive thru. This time the drive thru worker told us not only did they not have it anymore but that they hadn't had it in WEEKS. We were very confused since I had just had one THREE DAYS prior. We parked and my fiancee went in and asked about the box at the counter and THAT employee said yes they have it and gave one to us. It was good again but the entire experience was very odd. I'm not sure if the problem is just a lack of employee communication or what-but if they have a limited edition item available you'd *think* they would want the sales on it, right? read more

June 10, 2017 - servers were friendly - food was good - restaurant was clean. I don't typically comment on these forums but with the only other two reviews being negative - I felt compelled. Blessings read more

This rating is for the staff. I drove here to pickup dinner by way of drive thru window. I don't usually get a VERY pleasant person from fast food drive up window. But, this particular Taco Bell had both the person taking the order and the person at the window handing the food were both friendly and professional. The person at the window was gleaming with a huge smile as she handed us our food. The only other fast food that gets my attention with friendly service is chick-fil-a. Most fast that I have experience seem to have unhappy employees, and their poor customer service reflects greatly on the business. I did not experience it at this location. A smile goes a long way!!! The one star removal is for the food. The nachos could have been warmer. But, I can over look this with excellent service. read more

this locations lobby is always messy and it smells terrible. they hardly get the order right and when the rare occasion occurs that they do get it right, it's disgusting and there's barely any food. the food is cold and getting a refund is more complicated than it should be. this place sucks. travel to a better location. read more

Went there one night and got a shredded chicken burrito and Cinnabon Delights among other things. When I got home the burrito tasted weird and I felt like I would get sick eating it. And they forgot my Cinnabon's! My disappointment was immeasurable and my day was ruined. read more

Took 30 minutes to get my food, the servers acted like they already made it (they didn't) finally got my food with not a single apology that I waited that long. Never going back. read more

Fast food is a whole other meaning. Been sitting in line for twenty minutes. Holy cow

Tacos are good at this Taco Bell and I like their hours. This place looks brand new inside and out. I don't give it 5 stars simply because it is a Taco Bell. lol read more