If I could use negative numbers, I would. Worst Taco Bell experience in my life. Did not have the menu Item that I ordered. Did not have napkins. They gave me paper towels from the bathroom through the drive through. The food looked as bad as it tasted. No pride taken in their product at all. This stop has made me think twice about ever eating at Taco Bell ever again. read more

Very nice young man at the drive thru. The food was reliable and fast. The facility was clean.

Stopped in for a late lunch while I did some quick work on my laptop. The cashier was cool and even asked about our day -not something you get at a fast food place a lot. The portions on the tacos were epic. Felt like I was back in the early 2000s when the Taco Bells I went to seemed more generous. I keep forgetting that I don't like the Steak Grilled Cheese Burrito very much. I want the old grilled stuffed back. Not their fault per se. LOL. My one little gripe is that the guest wi-fi speed is worse than my cell phone hotspot, but you don't really come to Taco Bell/KFC for that! From the KFC side; We split some honey garlic saucy nuggets and they were bomb. We had to go back for some cherry pie bites (new KFC menu item). It took an super-long time to get them, but they were rather tasty. Would like more cherry filling on the side perhaps. These would also be smart to sell alongside some ice cream. Just sayin'! read more

They were very rude, wouldn't accept us through the drive through. She even yelled bye at us when we left. -10/10

if i could give 0 stars i would. they don't know how to make an order correctl. they're always forgetting food items or giving you the wrong thing. they never put ice in the drinks because i guess it's too much work. everytime i go they forget straws. they honestly just need to fire the entire crew and rehire. i don't know who's in charge but they suck at their job. read more

HORRIBLE! We had a pick up order and it was supposedly done at 7:04 but when we arrived we had to wait 40 minutes! Another thing the manager never changed gloves! She went to the window touched other customers cards and money then went back to making food! That's very unsanitary! We travel for work and are glad to not be coming back. read more

Let's start to say here latley I've been coming here custmore service hasn't been all that well. Then I came through to get food again as i wanted to try out some new options. They had the lobby locked down, so it was drive through only. I'm in a semi and couldn't fit through.. so I called to see if I could order and pay at the window lady was very rude, hung up on me, the service at this place is slowly going to hell. If you drive a semi don't stop here for food odds are you won't get severed. I wouldnt recommend anyone wanting fast food to go else where. read more

First thing, in the drive through, the lady was snobby and rude, we asked for a minute to order and we were given maybe a minute before asking if we were going to order. Then when we asked for hot sauce, we had asked for 10 of mild and 10 hot. I was charged and given 10 sour cream instead. When we got our food, it was cold and missing an entire meal. The worst experience I've ever had at a Taco Bell, don't go here if traveling, shitty experience and I wish you could leave a zero star rating read more

The food is always good, the service on the other hand is a little different. The people at the drive through always seem to be in a bad mood, barely talking to you and the wait sometimes is a little long. The environment is nice and clean inside the building though and can feel comfortable but the service really brings it down to 3-4 star for me. ‍ read more

Pulled in for lunch and was met by some friendly ladies working the drive-through, who said I had some very handsome dogs and asked if they could give them some free treats, which they enjoyed immensely. I received my order and it was very good. read more

HORRIBLE we didn't even receive half of the food we ordered and the items that we got were missing half the ingredients that go on them. & they always forget the sauce! read more

They said that they "didn't have any chicken" for the KFC side of the restaurant and "didn't have any shells" for tacos on the Taco Bell side. They were rude and refused to serve a vast majority of the menus, because they didn't want to work. read more

Yesterday evening I placed a pick up order through the app at 11:21 PM. I promptly arrived at the Taco Bell drive-through at 11:51 but did not get up to the window until around 11:56. I pulled up to the window and stated that I had a pick up order I placed through the app. From then on, we were basically berated by Angel, who told her she was a store manager saying that since it didn't pop up on her food screen, she didn't make it and that the store was now closed (even though it wasn't. it closed at midnight so we still had a few minutes). She had said my name and confirmed that she had the order on her end, but it didn't pop up on whatever screen it needed to for her to see it & make it. The issue was clearly on her end or with her system, but she did not apologize & was so rude! She also closed the kitchen early and refused to make us anything, even though it was not yet midnight. Absolutely horrible experience. Angel needs a serious lesson and customer service. Bitch read more

This place is disgusting!!! Food was cold. All of tables were dirty. Trash everywhere.

Terribly slow service, with no explanation or apology. Plus side? KFC + Taco Bell in same location. So when you do eventually get your food you'll be in junk food heaven. :-) read more

Service was terrible. We showed up to get food, and they locked the door and refused to let us in the door. The workers were also extremely rude both time I have been to this place. I do not understand why an estab would refuse to service to paying customers. However, the BP next door was welcoming and had very good service. read more

I see a lot of one star reviews, but I'm bumping it up to 2 because the cashier was very polite, helpful, and apologetic even though the rest of the service experience was abysmal. We waited 17 minutes to get our order because they were that far behind . It didn't appear to be that busy and the staff was working hard, but they apparently just needed more help, so I don't want to blame the employees - seems like more of a management issue. Our food was prepared correctly and was good, but maybe anything would have been good after almost 20 minutes waiting for 'fast' food. If you are traveling on the Interstate in southern Iowa there is not a wide variety of options, but you may want to try a different one than this if you want to keep moving. read more

its 8:42 p.m. and they locked us everyone out right before a track meet ended it would be understandable if it was closer to closing and there wasn't anything to say they were done early read more

They were very rude and when i asked for something they agve me adutude i cried myself to sleep that night like j get tit if youre having a bad day but dont think you can take it oit on me!!! The rice wasnt even cooked!!!!! read more

If you want to remove everything so you can heat the meat then place the sour cream lettuce and tomato back corrrectly than your good. Wasted $8.$$ read more

staff didn't understand how to make a taco. i got the doritos locos tacos and when i got them they were all falling apart and got all over the truck. took 15 minutes to get me the food and we were the only ones there read more

Not sure what it is about this Taco Bell, but they never seem to get orders right and always leave me with explosive diarrhea!

Extremely slow service, unsanitary and overall just a disgusting place to eat. This place has gone down hill horribly. They really should just close it down. Employees are disrespectful, slow, and dirty. Even after they sanitize their hands, they will continue to touch their face, hair and clothes. Ive even seen an employee use the restroom and return to work without washing his hands until I said something. This place should be avoided like the plague... mainly because thats what you might catch if you do decide to eat here. read more

Very disappointed in the Osceola Iowa KFC/Taco Bell we went through the drive thru the girl named Bea working was very very disrespectful asked to talk to the manager and she was very rude about it. Manager came to window and the whole time the cashier was making faces at us and making smart comments behind the manager and he did absolutely nothing NEVER AGAIN WILL WE RETUN read more

Wish I would've listened to the reviews man . Got my order didn't check till I got on freeway nothing I ordered was in my bag wasted 20 minutes turning around to go get order redone was pretty Pissed off wanted my money back . Paid 17 bucks for 3 soft tacos read more

Terrible service. Took forever and did not know the menu. I ordered one thing and was given something that was a combination of three different items wrapped in a luke-warm tortilla. Don't go here if you are in a rush. I don't know what I just ate, but it wasn't what I ordered. read more

I could not agree more with Andrew M. His comments go double for me. Slow service, disgusting conditions inside. They delayed us 25 minutes on our road trip. read more

Incredibly filthy. Saw the filth, and left without ordering. Spilled food that had been there long enough to be dried on the counters. As I was leaving, saw a group of young folk, maybe 4 or 5 of them, sitting by and on the dumpster smoking. All in uniform, so I gather they were "working". I have stopped by a number of times, thinking surely a new manager, an owner that wakes up and smells the coffee, might make good changes. No so From July of 2015 through one week ago, not a thing has changed. Why does this franchise allow this, and for such a long time? Does the franchise owner have an in with the Colonel? Does he own the chihuahua? read more