My husband and I love visiting gyms, especially when we travel. One of our favorite parts of the…read morefitness community is connecting with the people who work there and experiencing the culture of each gym. Unfortunately, our experience at this Crunch Fitness location was disappointing because of the customer service we received at the front desk. The employee who helped us, Gabriela, did not greet or acknowledge us when we walked in. When we tried to ask questions, we felt like we were inconveniencing her. Her responses came across as annoyed, unclear, and unhelpful. We did kindly bring up how the interaction was coming across, hoping it would improve, but the experience continued the same way. What surprised us the most was learning that she is training for a management role, because managers have such a big impact on the culture and environment of a gym. We understand everyone can have a bad day, but kindness, communication, and making people feel welcome go a long way, especially in the fitness industry. We hope this feedback is used as a coaching opportunity because we truly love supporting gyms and the people who make them great.

Predatory and scammy. They will REFUSE to cancel your membership no matter what you do! It's hard…read moreto understand how this people are still in business