Kenny was an absolute life saver. Our alternator went out and he was able to fit us in for an…read moreemergency service so that we could get back home. Couldn't more grateful!

Kenny was amazing! I called him on a holiday weekend and he came out to take a look at our car and…read moremake sure it was safe to drive. No other place in Truckee was open so he was a lifesaver! If it weren't for him we were planning on having our car towed to Reno which would have been a huge pain. Thanks again Kenny!

The Ward & Sons shop was a life saver after getting a flashing Check Engine Light (CEL) which is a…read morehigh severity indication in between Xmas and New Years. I was afraid I was going to have to leave my Toyota Highlander up there but they were able to replace a fuse for the OBD port, get a diagnosis and replace a bad ignition coil for one of the cylinders. Daniella was very pleasant to speak with on the phone. Grayson at the desk was also reassuring in dropping off the car to at least address the fuse to get an OBD diagnosis. Huge props for these guys for getting me in and out in a few hours during the in-between holiday period. I was able to drive car back to SF without issue.

My Subaru started losing traction even when the road was only slightly slippery. I dropped it off…read moreat Ward and Son's Automotive, and they quickly found LOTS of diagnostic error codes--more than could realistically be happening at the same time. Over four days, they repeatedly cleared the codes, test-drove the car, and rechecked the system. Eventually, they became fairly certain that the problem was related to rodents chewing on the wiring. Reluctantly, they suggested I take it to a Subaru dealership, as a dealership would have the sophisticated equipment needed to pinpoint the root cause. They hesitated to recommend this because they expected the dealership would charge me a ton of money for troubleshooting. Ward and Son's charged me less than $100 for all the troubleshooting they did over four days, which I think is very reasonable. Even though they weren't able to resolve the problem with my car, I wouldn't hesitate to use them again. P.S. They were super friendly people!

Great shop. Guys are professional and courteous, work is done right the first time. Happy that they…read moreare here, I've had problems with other auto repair shops. Beats the hell out of going to Reno. 10/10

I brought my vehicle to Auto & Tire Doctor in Truckee for an oil change and tire rotation…read more After the service was completed, I spoke with Daniel at the front desk and mentioned a concern about making sure the under-body panel used during the oil service had been properly secured. During that conversation, I happened to notice that my tires did not appear to have been rotated correctly. I had requested a tire rotation, and Daniel confirmed that it had been performed. However, upon inspecting the vehicle, I could see that the passenger-side tires had been swapped front-to-back while the driver-side tires had not. I was able to identify this because the tires on my vehicle have different tread patterns, making it easy to determine whether they had been moved. When I pointed this out, Daniel initially maintained that the tire rotation had been completed. After I showed him the difference between the passenger and driver sides, I was given several explanations regarding tire placement, vehicle handling, and concerns about the condition of my tires. None of those explanations addressed the fact that one side of the vehicle had clearly not been rotated. Eventually, another employee stepped in, acknowledged that the driver-side tires may have been missed, and immediately offered to bring the vehicle back into the shop to correct the issue. I appreciated that he took responsibility and worked to resolve the situation. My concern was not the mistake itself. Mistakes happen. What I found disappointing was the response when the issue was brought to Daniel's attention. Rather than simply acknowledging the possibility of an oversight and correcting it, I felt my concerns were dismissed and met with repeated explanations that did not address the actual problem. During the interaction, Daniel also made comments about wanting to "get this lady out of here" and referred to it being "Tuesday" while discussing the situation with staff. Whether intended that way or not, the comments came across as dismissive and unprofessional, particularly while I was trying to resolve a legitimate concern regarding work that had not been completed. The tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle. To the shop's credit, the tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle.

**5-Star Review:**…read more "I recently had my brakes replaced at Hy-Tech, and I couldn't be happier with the service! The work was completed when promised and at a reasonable price. I felt a major difference immediately, after having subpar service at a brake specific center less than a year prior. Safety is #1 priority for me, and I feel safe driving my 4Runner now. Highly recommend Hy-Tech for anyone needing reliable and professional auto service!"

My truck broke down on 80. Had to have it towed- someone I called suggested Hy-Tech. Was able to…read moredrop it after hours, they communicated with me in the morning, fixed it for a reasonable price, and was able to drive home that day. They were nice, helpful, and didn't try to price gouge me. Highly recommend.

Big disappointment and low quality work. They have a good…read morereviews and nice advisers (Eric). But turn out to be completely incapable. I brought my car in with 2 issues: LF tire lose pressure and sound during driving. After some up-selling agree on scope they supposed to do by afternoon: fix tire, investigate sound, replace engine oil, replace air filter and coolant hoses (well, probably need). 1. They keep car until shop close - OK it happen 2. For 5 hours they claim to spend they was able only replace oil , coolant hoses and remove stone from breaks (source of sound) 3. They was not able to fix tire (???) and did not replace air filter because ordered wrong one. 4. Charged $800 for this work - well, may be But another shop I brought car to fix tire noticed low coolant level. Looks like they did not check/fill coolant after replaced hoses. It is MAJOR ISSUE. I risk overheating engine. And as a nice bonus, greasy spots on driver seat. No comments. Bottom line - stay away.

so great did the work within time quoted, great at communicating with me and feel my car is in good…read morehands! Will be back!

I came in for a smog check. Process was easy, in-and-out in about 20-30 mins. The guys are…read morefriendly, prices are posted on the wall, and the process was straightforward. No complaints here. Thanks for making this so easy!

I brought my vehicle to Auto & Tire Doctor in Truckee for an oil change and tire rotation…read more After the service was completed, I spoke with Daniel at the front desk and mentioned a concern about making sure the under-body panel used during the oil service had been properly secured. During that conversation, I happened to notice that my tires did not appear to have been rotated correctly. I had requested a tire rotation, and Daniel confirmed that it had been performed. However, upon inspecting the vehicle, I could see that the passenger-side tires had been swapped front-to-back while the driver-side tires had not. I was able to identify this because the tires on my vehicle have different tread patterns, making it easy to determine whether they had been moved. When I pointed this out, Daniel initially maintained that the tire rotation had been completed. After I showed him the difference between the passenger and driver sides, I was given several explanations regarding tire placement, vehicle handling, and concerns about the condition of my tires. None of those explanations addressed the fact that one side of the vehicle had clearly not been rotated. Eventually, another employee stepped in, acknowledged that the driver-side tires may have been missed, and immediately offered to bring the vehicle back into the shop to correct the issue. I appreciated that he took responsibility and worked to resolve the situation. My concern was not the mistake itself. Mistakes happen. What I found disappointing was the response when the issue was brought to Daniel's attention. Rather than simply acknowledging the possibility of an oversight and correcting it, I felt my concerns were dismissed and met with repeated explanations that did not address the actual problem. During the interaction, Daniel also made comments about wanting to "get this lady out of here" and referred to it being "Tuesday" while discussing the situation with staff. Whether intended that way or not, the comments came across as dismissive and unprofessional, particularly while I was trying to resolve a legitimate concern regarding work that had not been completed. To the shop's credit, the tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle.

Awesome services... So hard to find a decent/honest mechanic and you probably won't except for…read morehere. Thorough and knowledgeable. I recommend Otto Smyth to everyone whoever asks me for a good mechanic. Great job Otto Smyth!

Great service. Great with dodge ram pick up trucks. Family owned business. Highly recommended.read more

"It doesn't hurt us none to turn away business." With that attitude, best take your business…read moreelsewhere. They should turn that into a slogan. Maybe something like: "we get our fair share of suckers, f**k off." I was nothing but kind to these folks, and they treated me with profound disrespect. These guys are doing just fine without your business. I wonder if Mr. Moore, Sr. taught his son to greet customers in this way. If so, shame on him. God willing, he won't have to worry about customers anymore, period. Towed my 2016 Ram eco diesel here after it lost power and caught fire under the hood and leaking diesel pretty bad. It was after midnight on a Wednesday night. I left a message to let them know I'd be there when they opened. Cost me $900 to tow it, and I did so only based on the great reviews Moore's auto repair had received. I called at 9 and no one was there. Walked a few miles from the hotel I got to find them closed. Around 10am someone opened the door and I let him know what happened, not giving any pressure to be speedy or anything. I'm desperate and it'll take what it takes, was my thought on the matter. They didn't want any part of it. Told me to get my truck off their property, as it was parked in a 'no parking' area, where the tow truck put it. There were other cars in that 'no parking' area also, and I figured it was overflow parking for the repair shop. The guy didn't even seem to want to give me time to arrange to move it. This was memorable, too: when I asked him why he wasn't complaining about the OTHER cars parked in the 'no parking' area, he said, "well, they're not standing in front of me to bitch at," and then mumbled complaints about the neighbors. So in spite of the great reviews, don't take your car here, especially if you have to tow it. If you're a good old local, you might get more respect, but even that's a gamble.

Made an appointment for a Services B for my Mercedes Benz Sprinter van. The appointment was for…read morethe following week. I arrived and the employees were professional and helpful. The service was done quick. The cost was extremely reasonable and far less than going to the a Mercedes dealer. This is now my Mercedes mechanic and I highly recommend their service.

We've had a positive experience with German Import Garage in the past, despite the slightly higher…read moreprices. However, today, I felt they took advantage of us. We brought in our 2016 Audi Q3 for an oil change and service, mentioning some potential A/C issues. They proposed a nearly $4,300 repair, which seemed excessive, considering the car's value. Autobahn Specialists, The Factory BMW, and European Specialists were just a few options that could order the aftermarket control module and replace it for around $1,000, including parts and labor. The German Autobody group provided no recommendations or assistance. If we ever need another car repair, we'll definitely be looking elsewhere.