My Subaru started losing traction even when the road was only slightly slippery. I dropped it off…read moreat Ward and Son's Automotive, and they quickly found LOTS of diagnostic error codes--more than could realistically be happening at the same time. Over four days, they repeatedly cleared the codes, test-drove the car, and rechecked the system. Eventually, they became fairly certain that the problem was related to rodents chewing on the wiring. Reluctantly, they suggested I take it to a Subaru dealership, as a dealership would have the sophisticated equipment needed to pinpoint the root cause. They hesitated to recommend this because they expected the dealership would charge me a ton of money for troubleshooting. Ward and Son's charged me less than $100 for all the troubleshooting they did over four days, which I think is very reasonable. Even though they weren't able to resolve the problem with my car, I wouldn't hesitate to use them again. P.S. They were super friendly people!

The Ward & Sons shop was a life saver after getting a flashing Check Engine Light (CEL) which is a…read morehigh severity indication in between Xmas and New Years. I was afraid I was going to have to leave my Toyota Highlander up there but they were able to replace a fuse for the OBD port, get a diagnosis and replace a bad ignition coil for one of the cylinders. Daniella was very pleasant to speak with on the phone. Grayson at the desk was also reassuring in dropping off the car to at least address the fuse to get an OBD diagnosis. Huge props for these guys for getting me in and out in a few hours during the in-between holiday period. I was able to drive car back to SF without issue.

Big disappointment and low quality work. They have a good…read morereviews and nice advisers (Eric). But turn out to be completely incapable. I brought my car in with 2 issues: LF tire lose pressure and sound during driving. After some up-selling agree on scope they supposed to do by afternoon: fix tire, investigate sound, replace engine oil, replace air filter and coolant hoses (well, probably need). 1. They keep car until shop close - OK it happen 2. For 5 hours they claim to spend they was able only replace oil , coolant hoses and remove stone from breaks (source of sound) 3. They was not able to fix tire (???) and did not replace air filter because ordered wrong one. 4. Charged $800 for this work - well, may be But another shop I brought car to fix tire noticed low coolant level. Looks like they did not check/fill coolant after replaced hoses. It is MAJOR ISSUE. I risk overheating engine. And as a nice bonus, greasy spots on driver seat. No comments. Bottom line - stay away.

so great did the work within time quoted, great at communicating with me and feel my car is in good…read morehands! Will be back!

I chose to try out Arrow Automotive because of their great reviews and responses to their reviews…read more I was not disappointed! I called to make an appointment for fluid exchanges as my car is nearing 90,000 miles. Before they scheduled the fluid exchanges I requested, they offered to do research to look into my specific make, model, and year to ensure that the items I was asking for would be due and pertinent. They called back within 10 minutes, gave me the research the found, and suggested a transmission exchange service and brake fluid exchange. I dropped my car the morning of my appointment and they were done before 2:00. This is the first car shop I've been to that doesn't smell of oil and tires. And the men behind the counter were dressed nicely in button down shirts with ties. They explained what the services would entail and what they should help with. And boy did my car sound and drive better than she has in a while! I recently went online to schedule an oil change and it was the easiest scheduling platform I've used. I even was able to get the day I wanted! Thank you for your exceptional service, care, clarity, and honesty. See you all soon for my oil change!

Called them ask how long to diagnose a radiator problem…read more They told me 1-2 hours. Fixing the radiator depends on the diagnosis. That makes sense. So I scheduled a 9:00 am appointment for a diagnosis. Took the day off. I got there at 8;45 am. They told me they could not diagnose it till 3:00 pm. I showed them my email with a 9:00am appointment They said, oh most people just drop their car off. Their appointments have no meaning. English words have meaning but not to them. I'm sure you can't tell them most businesses just give me the bill and I pay it later in the afternoon

Great shop. Guys are professional and courteous, work is done right the first time. Happy that they…read moreare here, I've had problems with other auto repair shops. Beats the hell out of going to Reno. 10/10

I brought my vehicle to Auto & Tire Doctor in Truckee for an oil change and tire rotation…read more After the service was completed, I spoke with Daniel at the front desk and mentioned a concern about making sure the under-body panel used during the oil service had been properly secured. During that conversation, I happened to notice that my tires did not appear to have been rotated correctly. I had requested a tire rotation, and Daniel confirmed that it had been performed. However, upon inspecting the vehicle, I could see that the passenger-side tires had been swapped front-to-back while the driver-side tires had not. I was able to identify this because the tires on my vehicle have different tread patterns, making it easy to determine whether they had been moved. When I pointed this out, Daniel initially maintained that the tire rotation had been completed. After I showed him the difference between the passenger and driver sides, I was given several explanations regarding tire placement, vehicle handling, and concerns about the condition of my tires. None of those explanations addressed the fact that one side of the vehicle had clearly not been rotated. Eventually, another employee stepped in, acknowledged that the driver-side tires may have been missed, and immediately offered to bring the vehicle back into the shop to correct the issue. I appreciated that he took responsibility and worked to resolve the situation. My concern was not the mistake itself. Mistakes happen. What I found disappointing was the response when the issue was brought to Daniel's attention. Rather than simply acknowledging the possibility of an oversight and correcting it, I felt my concerns were dismissed and met with repeated explanations that did not address the actual problem. During the interaction, Daniel also made comments about wanting to "get this lady out of here" and referred to it being "Tuesday" while discussing the situation with staff. Whether intended that way or not, the comments came across as dismissive and unprofessional, particularly while I was trying to resolve a legitimate concern regarding work that had not been completed. The tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle. To the shop's credit, the tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle.

My old truck was towed to General Transmission. Paul at General Transmission did all he could to…read moreget my transmission problem solved. The best part of the service was the after service! There were some latent problems and when I spoke with the owner Peter he did everything possible to make sure the transmission was a hundred percent! I found these people to be very honest friendly and effective in getting my old truck back on the road.

We unfortunately have a 2019 Ford Expedition, which was riddled with transmission issues (10 speed…read moretransmission). We went to Corwin Ford and the quote was off the charts. We were recommended to General Transmission and the quote was considerably less. They originally scheduled 2 weeks for repairs but the Ford parts were defective and they had to rebuild the transmission again at no additional cost. Additionally, the starter and other parts required replacement and they performed the work for cost of parts only. They have a 100,000 mile/3 year warranty. Our Expedition runs well for the first time since we purchased it. We highly recommend General Transmission.

Great service. Great with dodge ram pick up trucks. Family owned business. Highly recommended.read more

"It doesn't hurt us none to turn away business." With that attitude, best take your business…read moreelsewhere. They should turn that into a slogan. Maybe something like: "we get our fair share of suckers, f**k off." I was nothing but kind to these folks, and they treated me with profound disrespect. These guys are doing just fine without your business. I wonder if Mr. Moore, Sr. taught his son to greet customers in this way. If so, shame on him. God willing, he won't have to worry about customers anymore, period. Towed my 2016 Ram eco diesel here after it lost power and caught fire under the hood and leaking diesel pretty bad. It was after midnight on a Wednesday night. I left a message to let them know I'd be there when they opened. Cost me $900 to tow it, and I did so only based on the great reviews Moore's auto repair had received. I called at 9 and no one was there. Walked a few miles from the hotel I got to find them closed. Around 10am someone opened the door and I let him know what happened, not giving any pressure to be speedy or anything. I'm desperate and it'll take what it takes, was my thought on the matter. They didn't want any part of it. Told me to get my truck off their property, as it was parked in a 'no parking' area, where the tow truck put it. There were other cars in that 'no parking' area also, and I figured it was overflow parking for the repair shop. The guy didn't even seem to want to give me time to arrange to move it. This was memorable, too: when I asked him why he wasn't complaining about the OTHER cars parked in the 'no parking' area, he said, "well, they're not standing in front of me to bitch at," and then mumbled complaints about the neighbors. So in spite of the great reviews, don't take your car here, especially if you have to tow it. If you're a good old local, you might get more respect, but even that's a gamble.

We borrowed a friends Ford F-350 turbo diesel for a camping trip and it conked out on us. We…read moremanaged to get it to Tahoe City Auto Repair and Justin was totally amazing, ran diagnostics on it & installed a new alternator that afternoon. He saved us & got us back on the road in great shape. Awesome customer service & these guys can really fix just about anything. Highly recommend!

Props to Justin. Total pro, communicates well and is very fair with his costs. Recommend to my…read morefriends and family.

Our Outback developed a leaky front pump just before the holidays and a planned trip to the Bay…read morearea. We searched Yelp for a repair shop and were introduced to Valley Transmission and Automotive. Wow! What a great find! John fitted us into his schedule and had the repairs made by the next day. He succeeded in making a transmission repair into a pleasant experience and has made a customer for life. His friendly, professional service has our recommendation for a great automotive repair facility. Thank you John and all your mechanics!

I went to this business. Fully expecting a Transmission repair Costing many thousands of dollars…read more They Found the actual problem And repaired it very quickly. And I received a bill that was Very much smaller Than I was expecting. Their honesty in this matter Needs to be recognized. If I have vehicle issues in the future. I will be returning to this business. I highly recommend them. And My Truck is running great.

I came in for a smog check. Process was easy, in-and-out in about 20-30 mins. The guys are…read morefriendly, prices are posted on the wall, and the process was straightforward. No complaints here. Thanks for making this so easy!

I brought my vehicle to Auto & Tire Doctor in Truckee for an oil change and tire rotation…read more After the service was completed, I spoke with Daniel at the front desk and mentioned a concern about making sure the under-body panel used during the oil service had been properly secured. During that conversation, I happened to notice that my tires did not appear to have been rotated correctly. I had requested a tire rotation, and Daniel confirmed that it had been performed. However, upon inspecting the vehicle, I could see that the passenger-side tires had been swapped front-to-back while the driver-side tires had not. I was able to identify this because the tires on my vehicle have different tread patterns, making it easy to determine whether they had been moved. When I pointed this out, Daniel initially maintained that the tire rotation had been completed. After I showed him the difference between the passenger and driver sides, I was given several explanations regarding tire placement, vehicle handling, and concerns about the condition of my tires. None of those explanations addressed the fact that one side of the vehicle had clearly not been rotated. Eventually, another employee stepped in, acknowledged that the driver-side tires may have been missed, and immediately offered to bring the vehicle back into the shop to correct the issue. I appreciated that he took responsibility and worked to resolve the situation. My concern was not the mistake itself. Mistakes happen. What I found disappointing was the response when the issue was brought to Daniel's attention. Rather than simply acknowledging the possibility of an oversight and correcting it, I felt my concerns were dismissed and met with repeated explanations that did not address the actual problem. During the interaction, Daniel also made comments about wanting to "get this lady out of here" and referred to it being "Tuesday" while discussing the situation with staff. Whether intended that way or not, the comments came across as dismissive and unprofessional, particularly while I was trying to resolve a legitimate concern regarding work that had not been completed. To the shop's credit, the tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle.

I do not recommend! A costly lesson learned! They scheduled us knowing they wouldn't be able to…read morehelp us since according to the mechanic he had many calls that week with same issue due to the weather and wasn't able to help them either. Collected $460 from us for a 5 min "emergency diagnosis".

Matthew and his apprentice were timely, responsive, professional and super kind to boot! They…read morediagnosed the wiring issues with my 1995 Jeep Wrangler and fixed it very inexpensively. And it was so convenient for them to come right to my house. They're going to fix my motorcycle next. I would highly recommend them!