I took my Goldendoodle to the Heartland location and had a disappointing experience. The groomer…read moreseemed unhappy when I declined the upgrades, and the haircut was poorly done. I won't be returning to this location--or any other PetSmart. I later brought my dog to my neighborhood groomer, and they did an excellent job.

We left our dog at Heartland's (Mississauga) Pet hotel. We won't do it again. They didn't allow…read moreus to see the facilities that they were housed in. Just a video on their website. I wish we thought to ask how many dogs they board and how many staff are on duty? We found out that there is no staff there over night (from 9pm to 6am). They also do not walk the dogs...for them to go to the washroom they take them into a room with a hard floor. Our dog is used going on grass so sure that confused her. When our dog got home she was very thirsty and drank so much water. Made me wonder, did she tip over her water bowl and no one noticed? We appreciated that when we picked her up they did tell us how much she ate and went to the washroom...(no poop, again I think it was because no grass/walk). It was only for one night and we were in a pinch so we prayed for the best. But won't do it again.

I've been coming to Pet Valu for a while now since it's so close to home. I love the atmosphere and…read morelook of the store. It has a more "home" feel than if you would go to Petsmart which feels like a huge corporate just trying to get your money. The staff have always been super helpful and friendly. You can tell they really love their jobs and working with pets! I booked my first grooming appointment with my dog (Chow Chow) yesterday and it couldn't have gone better. I was scared that my dog would give them a hard time because PetSmart will no longer groom him because of his "behaviour". So right before my appointment at PetValu, I gave the groomer a heads up that my dog might growl/bark because that's what I was told from PetSmart. I bought a bag of treats for her to give him throughout the grooming appointment to calm him down just in case. When I came to pick him up 3 hours later, she had nothing but good things to say! He didn't bark or growl at all, and didn't need to be muzzled. She only gave him treats at the end because he was well behaved throughout the whole appointment. I guess all his previous bad behaviour just came because he didn't have a gentle groomer? Either way, I have found my new groomer at PetValu!! (The price is much more affordable too!). Definitely recommend coming to this store. They also host a lot of events throughout the year, and have kittens/cats up for adoption.

Port Credit store on Lakeshore was terrible for customer service. I brought in a manufacturer…read morecoupon that stated it is for breeders to give to the owners of their new puppies, and the clerk called the owner who refused to honour it. She literally said she didn't care if I never came back or gave a bad review. Sorry I wasted my time but shocked too because pet people are usually the nicest and most loving folks. This owner was cold and rude. So I just hopped down the street to PetSmart and the coupon was no issue whatsoever, all in stride.

Staff id very rude and acts like you are a dummy. The store is so crammed for the amount of things…read moreand pets inside. Overall very horrible experience. Those poor animals

Horrible place. animals are mistreated and badly cared for. rotting bettas in cups, sick animals…read moreand dirty tanks all over. I saw them selling land snails which i believe is illegal, not to mention it was on aspen which would dry out the snail. The owner is not kind whatsoever and has tried to scam a friend of mine. do not buy animals from here. this place needs to be shut down.

Just as the name suggests...its all about Pets. You can find food, supplies and accessories for…read moreyour beloved pet.

From the owner: At Pet Valu we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.

We have a 4 month old puppy and have been to this Ren's Pets location a few times in the past 2…read moremonths. They offer lots of the typical pet store products: food, toys, clothes and other essentials. They also had some great deals over the December holiday season that we wanted to take advantage of. Pets are of course welcome and our pup always has a great time running around the store. Selection of products This location is fairly large and has a great assortment of food and toys. We even picked up some chew toys to give as gifts to other family members with pets. If you join their loyalty program, you can get a free bag of food to try. We picked up a bag of Stella and Chewy's raw coated puppy kibble. We also got some puzzles for our pup (on sale!) and the cutest sweater/jacket! Staff What stood out about Ren's Pets is the friendliness and professionalism of their staff. On multiple visits, at least one staff member would help us out in terms of trying things on and getting the right fit without pressuring us to buy anything, spending up to 15 mins sometimes. They handled our puppy in a way as to make sure she would not be scared of the clothes or items we were trying on. They also offered us high quality kibble as treats to help settle her free of charge and offered water without us even asking. We will definitely be frequenting this store for our puppy's needs in the foreseeable future. :)

PetPlanet is a pet store I stumbled upon with my dog named Dude and have been a regular of for the…read morelast year, the staff in PetPlanet are extremely friendly, love animals and are very knowledgeable about various pet products. There are 3 staff that work at the Brant Street location and all of them are terrific, if you haven't experienced this store before check it out on a Friday which is the day when you get free dog treats if you bring your dog into the location with NO PURCHASE necessary. Be warned the prices on much of the products in the store are rather expensive but that is because the quality of the product is above what you will find at most locations however there are several decent products to buy which are rather cheap such as their individual cookies, pig ears and raw or baked marrow bones which are three of my dogs favorite treats. They also price match, once confirmed they will match the price of a competitor for identical items. This location also offers a full self-washing facility complete with a locking door and locking gate for their tub which is large enough to accommodate several hundred pounds of dog (it makes me 102 pound lab look small). Do yourself a favor and experience what Mike and others have to offer at this location and I'm sure you'll keep coming back specifically to say hello to them and just be in a friendly environment.

I love visiting Big Al's when we're in Canada - the fish selection is really unmatched. The…read moreemployees are always so helpful and friendly too. I love the way the store is set up and the vast variety they have.

It was on the spire of the moment to stop in and for no particular reason other than to check toss…read moreplace out. My grandsons will love to come back here to look around and convince Mom & Dad to let them have a pet!

This is a new pet store. They seem to cater to dogs and cats' needs, like toys, food, climbing…read morestructures, and grooming. Looking at the food, they have some very fancy food selections, like Chicken Tender Wraps with Cheese, Lamb wrapped gum, Japanese Wagyu Beef Stick, Grilled Chicken Gizzard Skewers Teriyaki, etc. The store is well-stocked, clean, brightly lit, and spacious. The customer service was courteous. The store has a resident Corgi, which is extremely friendly and quiet. The store opened about May 2024. The store is wheelchair accessible but there is no door-open button. There is paid neighbourhood street parking. Review 2024-242