Worst furniture shopping experience ever! My wife and I have always been Haverty's customers but…read morethought we would see what Laz-Y-Boy could offer.
On March 20, 2026 my wife and I went to the Laz-Y-Boy Lexington, SC showroom and were helped with our living room selection by Sales Person Bobby Bloom and Interior Designer Dayna Avicka. All together we spent over $13,000 dollars building our dream living room. The assistance received by Bobby and Dayna was exceptional, we were told we would receive periodic updates as the order was being processed. Unfortunately, the exceptional experience ended once we signed off and paid, and never once did we receive any phone calls from Bobby regarding our purchase, as promised.
After waiting nearly six weeks our furniture was finally scheduled for delivery. Once delivered, we quickly realized that the two sofa tables we purchased were not what was described to us or showed in the computer designed depiction of the room layout. I pointed it out to the delivery personnel who said we needed to consult with our sales person. After calling and speaking to Bobby he initially said that this was a special order that could not be modified, returned, or refunded. I questioned this response as my issue was with two sofa tables, not a selected piece of furniture that was specifically built based on our personal taste. The specific issue was that the two tables were described to us as being symmetrical and would be placed on either side of the television console we were also purchasing; the interior design pictures reinforced this perception. The sofa tables delivered were not symmetrical, they were identical, which made the room look unbalanced. The "solution" offered was to turn one sofa table around so they would appear to be symmetrical, this "idea" did not fare well as turning around the table rendered the two drawers inaccessible, especially when each table was $999.00. We later spoke with the Manager, Chris Crandle, who said he spoke with the salesperson and designer separately and they both said they informed us that we would have to turn a sofa table around and that the computer depiction was not accurate as it was "modified" to reverse the sofa table giving a symmetrical appearance. I stated that we never agreed to this, and if this was a "special order" I would have expected the salesperson to document this modification in the design and have us sign off that we were made aware of this. It is my belief that, the salesperson and designer collaborated on a version of the truth to save face and make us, the customer, look like the negligent party.
Several more back and forth conversations occurred between us and the Manager, ultimately resulting in Laz-Y-Boy offering to exchange the tables for something that would satisfy us. We selected a different set of tables and were told it would be another six weeks to receive them, have the wrong tables picked up, and credit us the difference in cost.
Ultimately it will be FOUR MONTHS to get a living room set delivered. Through this whole ordeal we continually were told we would receive phone calls to get resolution; nine time out of ten we had to continuously call, and in several instances got passed around or handed off.... Horrible, horrible experience!
