Horrible customer service is an understatement for this establishment. Overall attitude towards…read morepotential customers is not what you expect from a place trying to sell you their services. Absolutely will not recommend. I am extremely disappointed. Also the store had an unsettling odor.

Terrible customer service they were very rude and disrespectful. i'm highly dissapointed and won't…read moreever recommend to anyone ever again in my entire existence. I swear to god. Also the entire store stank of curry.

Don was an amazing help. He was able to help cut and bind a piece of carpet I purchased to replace…read morethe flooring in my RV slide before we left for our next trip.

From the owner: Can't find the perfect rug for your space? We can help! We can take carpets that you'd normally…read morehave installed in your home and cut them to custom shapes and sizes. Then we use one of our many edges to finish off the rug like binding or serging!

Excellent showroom. Friendly staff. I love Ethan Allen because the quality and style hold up over…read moretime but the prices are only a bit on the high side. It's hard to find anything upper mid range anymore. Most other stores are total junk made overseas that will only last a year or 2--or the other shops end super top quality but those shops will cost the price of my car just for a coffee table. Ethan Allen is literally one of the only options left for quality and decent price. Check them out.

Very bad experience. Took over 3 months for furniture to come in when we were promised in less…read morethan 8. When I tried to use the "interest free" financing, I was unable to access the balance I had paid off a week earlier and told that you had to wait 10 days to be able to charge again. On top of that, the lady who I spoke with at the store to try and resolve the issue was rude. I won't be doing business with them again.

We went into Carpet One looking for carpet for our home. From the minute we walked into the door,…read moreChip immediately greeted us and was so helpful and full of so much information. He gave us all the options and explained the difference between the lower end of items to the higher end. Even though we don't purchase the carpet from Chip, I would definitely go back if I needed any floors in our home in the future. Chip has the best customer service!

I would highly recommend Carpet One off 378! from talking with Sharon on day one to installation by…read moreBrad and Brandon, everything went so well! and our LVP flooring looks awesome!! we were thrilled that Carpet One still had some flooring that had been discontinued that we now needed for two extra rooms and then to install seamlessly was the icing on the cake!! thank you so much guys!! we are very happy customers!

Hey Sarai, I've been waiting on an approved refund since June 2021. I paid in full $1400+ for…read morefurniture in Feb. 2021 and still waiting on my bedroom set & end tables. Guess what? I don't have either (furniture or refund) Sammy said all he does is unlock the store doors sell (take peoples $$$$) and lock the doors back. He is despicable when it comes to customer service. At least Curtis tried to help. I will never recommend this store to anyone and if anyone ask...I'm telling them to go elsewhere because the manager SUCKS. Before I'm done (no refund yet) the staff will not forget me or the fact that they have no conscience for their actions. Just taking people's money and not delivering product or refunds. Gotta rate so one star is more than they deserve.

Been waiting for furniture since June 24th. Was told at first it would be 6-8 weeks, after that was…read moretold it would be 12 weeks. Now it's the end of November still no furniture. That don't know nothing and can't tell you nothing. Was given home office number. All you get is voice mail. Left voice and text messages with no response. They won't give you a refund or offer discount on furniture that they do have. Very poor customer service. Moving forward going to take my business elsewhere.