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    Tailz Pet Hotel

    5.0 (1 review)
    Closed 7:00 am - 9:00 pm

    Services - Tailz Pet Hotel

    Pet boarding

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    6 years ago

    My baby boy was ready to great her. And so was I. She is everything I want in a groomer. A bed side manner that makes my boy comfortable.

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    Zen Animals - Kinuka the Finnekin Pokemon;) Is tired after a long day of pampering.

    Zen Animals

    (146 reviews)

    Bedford Stuyvesant

    Yes this place is really a good good spot for your fur babies…read more I've been coming here since my daughter was born yes you fur baby is my daughter and she's now five yrs old I wanted her to look like a Finnekin which is a Pokémon and I was in contact with Gabriella since nov3rd even though she made me panic and sweat a bit once I got there that no groomers would be able to do my daughter.....and saw both of our sad faces and pouting she got one of her groomers to come back and color my baby and Sweetheart once I saw my child my heart couldn't take it because I usually they always do a good good job use all organic products, walks your dogs,and babysit too and plays with them come on you would want your child to be happy and comfortable even though its just 2hrs or 6hrs. So Gabriella and company Thank you!!

    DO NOT TAKE YOUR PET HERE! THIS IS A LONG REVIEW…read more If I could give this place a zero I would. I've taken my dog here in the past but the inconveniences with charging, the extra fee for card verses cash was a turn off. So I started taking my dog to WHO'S YOUR DOGGY, which is excellent. Me and my partner got our signals crossed and he mistakenly took my dog here this past Saturday to be groomed unfortunately. They took him which was odd bcuz again he didn't have an appointment here. Once he was picked up my dog and took him outside my partner noticed visible cuts on him. He went back inside and addressed the receptionist. She stated that his fur was matted (it wasn't we wash him regularly with the brush gloves) and he got nicked. That should have been addressed immediately upon arrival but it was not. Once he got home I then noticed he had more cuts. Some his body, hind legs, his private area and possibly his anal area. I believe there is more but he won't allow me to touch him much. My dog can barely walk, sit, isn't eating and is laying still. My partner called and was told through text btw that he had a skin irritation and that what we were seeing was from the skin irritation solely. The stories has changed dramatically the owner s unwilling to take calls. All communication with any issues are through text. Anyways I finally was able to speak to the owner Gabriella. She also wanted to respond through text but I demanded to speak to her verbally. She does a lot of talking but hardly any listening. She proceeded to tell me about my dog having skin allergies which can cause some skin irritation and the dog more than likely got razor burns. I had to cut her off and explain to her this was not what the receptionist told my partner. She also decided to send me over photos some were the ones we sent them with one of the cuts. There was so much talk and things she was saying didn't make sense. As a business owner she refused to take responsibility for the butchered job that was done to my dog and I am HIGHLY upset and disappointed. Not even a sorry was offered. Which is baffling. Even if you don't offer a refund you couldn't give a sorry? It is now Wednesday and my dog still isn't back to his normal self. He is moving around a bit more but very slowly. We've had to pick him up just to move him around and to take him up and down stairs just to go outside to relieve himself. I WILL NEVER TAKE MY DOG BACK HERE AND IF I WERE YOU I WOULDN'T EITHER.

    What's Up Dog - Dog daycare, dog walking, overnight care, and pet visits. What's Up Dog?!

    What's Up Dog

    (21 reviews)

    Bushwick

    Do not board your animal here. This honest review is strictly based on a boarding experience I had…read morewith my 7 month old Doberman Mix who is the happiest, highest energy pup you can ever meet. I left Winston in their care from June 21st - June 28th when I went on a trip out of the country. On day one as I was boarding my flight, I got an email that Winston had injured his back paw and was bleeding while he was running around in the back yard. No one "saw" how it happened or seemed to know the cause (my best guess is he was unsupervised) so alarmed I sent my sister there to check on him and she said he seemed ok. They assured me they'd crate him so he could rest and give him solo play time so he wasn't so wound up (because he loves to play). So I checked in on him in the days that followed and they assured me he was recovering and doing just fine and didn't need to see a vet. When I finally picked him up on the 28th I brought home a different animal. Although he was initially happy to see me, in the car ride home he wouldn't let me pet him. He was traumatized, ears pinned back and low energy. He also had a runny nose and a cold? It was clear as day that whatever happened there affected him negatively and everyone in my family picked up on this behavior shift. He wasn't asking for hugs, kisses or playing. So beyond out of character for him. This lasted for 4 days until on the 4th day I noticed a raised and swollen lesion on his paw that was filled with pus, so I reached my breaking point and brought him to the vet. The vet said it was infected and put him on a topical and oral antibiotic for a week. Mind you this lesion was in a different location than the initial injury on day one. Both the vet and his assistant also observed emotional trauma and agreed that something unpleasant happened at his stay. Then a day later I noticed another lesion on the side of his mouth, also pus filled. I don't know if these were bite marks from other animals or what? I emailed them and asked what happened and they assured me that "nothing happened" and he was just "playing with the other animals". In my email correspondence with their manager they also assured me that Winston was happy and playing with other dogs, but the day I picked him up the person working the front desk said they had issues with Winston being bullied by the other dogs. Two clashing stories - which one is it? There are other reviews here that cite this place as condescending and I have to echo that sentiment. When there are obvious glaring issues and you insist that "nothing happened and he was just playing" and brush it off like you're not accountable it's frustrating. They offered to reimburse me for the vet bill but after thinking about the right thing to do in the larger picture, I'd rather spare a future dog owner of the distress of bringing home an injured and traumatized animal that they then have to seek medical attention for. This just isn't right and they aren't running a safe and careful facility and either people need to know this and avoid leaving their animals there or the management needs to take command and ownership and level up their safety protocols, care practices, and cleanliness to avoid infections. I'd also suggest better staff training and a selective hiring process because there are way to many gaps and leaks in the whole story here. Enough to file a formal and legal complaint.

    My dog loves it! They are very communicative and care about the dogs so much. Been going for years…read morefor daycare and boarding. They take excellent care of the pups. I don't trust most people with my dog and they've proven their experience, expertise, and care, every time my dog comes in. My dog is always hyped to go. My only negative- could it be located closer to my apartment LOL.

    Tailz Pet Hotel - petboarding - Updated June 2026

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