Great selection of Stella and Chewy's, dental chews, and tons of collars and treats, though a little messy and cluttered inside. A solid spot when you need treats for your babe real quick. read more

I took my dog, a senior Yorkshire Terrier, here for a grooming today. I'd been looking for a few days for a dog grooming place that had a seamless appointment booking process, and ended up choosing Pet Promise due to the proximity of the location to our home, and the ease of making an appointment. Appointments can be made easily over the phone. I made an appointment two days prior, and it was convenient and quick. They sent a text reminder on the day of the appointment. When we got there on the day, Michael was very friendly and welcoming. He asked what kind of cut I wanted, and said she'd be ready in an hour. When I came back an hour later, Gremlin came running out of the back room happy and alert. She looked and smelled great. Payment is made in either cash, Venmo, or zelle. Will be back for any future grooming appointments. read more

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AVOID AT ALL COSTS!!!!! Besides having the worst cut I've ever seen, the owner was absolutely horrible to work with after I noticed my dogs ears ALL cut up. He refused to acknowledge he did this (as if it just happened overnight). I saw another review stating the same thing, so it seems like it's a reoccurring pattern. For context, my dog was extremely matted. We have been traveling for the last 6 months and I did go too long without an appointment for her. I do acknowledge that it requires her to be shaved down, but NEVER should they let a dog go bleeding without informing the customer. I know mistakes happen, and gave him the chance to make it right, and he refused to take any blame. Absolutely horrible customer service. He's rude, a bad groomer, and not willing to understand his customers. Her ears were SO bloody and cut up. I've never seen anything like this. She has not been her usual happy self since the cut and is clearly traumatized from it. Do not make the same mistake I did and take your dog here. Anytime I've taken her to a groomer, they spend hours and hours on her, while he took 1.45 hours. He clearly just wants the money and does not care about anything else. I've never felt the need to write such a negative review, but want to save anyone else from taking their dog here. UPDATE: a week after her cut and constant shaking her head, I noticed this GIANT clump of fur in her ear... the amount of neglect during this cut is absurd. read more

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This guy sells you expired products. DO NOT BUY. Most of the products he has on shelf have expired more than 6+ months ago and he does not throw them away. Extremely harmful for pets. read more

The best Groom our wheaten terrier "Woody" has ever had! Woody is a strong and sometimes difficult dog to groom. Master Groomer Michael was able to groom him perfectly! The appointment scheduling was super convenient, we called in the morning and our boy was finished by the afternoon! My favorite thing about the groomer is the way he treats the dogs. You can feel safe leaving your babies with him because he treats them so well. At the end of the groom our beautiful boy was so happy, clean and perfectly groomed. Woody's skin and coat is shining bright! Thank you Michael!!! read more

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WARNING - THE REVIEW WE READ ON HERE ABOUT PET PROMISE ENDED UP BEING B.S! As a store to get great treats, this is your spot! BUT I brought my 10 month old puppy in to be groomed and had a terrible experience. The owner told my wife 'he may need to shave him', when she came to pick him up he was shaved down to a zero. Our dog with amazing long hair was shaved down to a zero... Looking at a review from 8/26/2020 by someone named Shri made it seem like this would be handled differently. Shri mentions that he had patience, and it took a few hours... My experience was anything but that. It took an hour and half, at most and he just completely shaved him without letting us know he was going ahead with that. The communication was abysmal to say the least. My wife picked up our dog and when I went back to discuss with the owner what he had done he just kept bringing up that he cuts show dogs and wanted to show me pics on his phone of it. Again, my puppy is 10 months old, we're first time dog owners and we don't have a show dog or expect a drop off and pick up without communication (you are a groomer!) if you're going to completely shave our shelti-doodle. Needless to say we'll probably be going back to the groomer in Williamsburg that we've gone to (just moved to Dumbo this month), who at a lower price spends much more time, TLC and sends picture updates and doesn't just shave every inch of your dog to a zero.. WTF! read more

Pet Promise - This is 4 days before the cut - Pet Stores Near Me - Brooklyn, New York

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Michael does a fantastic job grooming my cat, been going there for 5 years. Great that I can set appointment and have timely drop off and pick up. My cat is in good care. read more

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I feel Dumbo post pandemic is the Doodle capital of the world, you can't go two blocks without seeing some type of golden, Labra, or Bernedoodle. As the proud owner of a goldendoodle, i know how tricky their coat can be, and Mike is a true a master Doodle hair cutter. Always happy with the result. sincerely, Buster's Dad read more

Mike is master groomer, very caring, and he has a special way of putting my cat at ease! Cat groomers are hard to find in the city (it's its own license and most places only do dogs!) -- Mike is worth the ride to Dumbo; definitely recommend! read more

Pet Promise - fresh cut! - Pet Stores Near Me - Brooklyn, New York

Michael was able to take all of the mats out of the fur of Leela everywhere. Honestly I don't think there are any other groomers here who would have the patience to do this kind of grooming. It took a few hours and was a bit pricy since I got a fully professional show grooming to take out every single mat individually, but it was well worth it. Leela was happier than ever with him and coming out of there she's so energetic. Glad I took here, he's a local guy working out of his own shop, but prolly better than any other groomers in ny read more

Pet Promise - Pet Stores Near Me - Brooklyn, New York

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Mike did such an amazing job with my Pyrenees! He was recommended to me through people on Nextdoor app and I'm so glad they did! Well definitely be back! read more

Pet Promise - Pet Stores Near Me - Brooklyn, New York

Very bad experience with a cat sitting. They broke the key in the lock, let my cat alone for 6 days. My cat survived, thanks to friends and neighbors. They gave my money back but yelled at me when I asked to get reimbursed for the locksmith. Didn't ask what happened to my cat. read more

I'm so glad they're still open during this difficult time. It was the first time I groom my Maltese puppy, so I have no idea what I want him to look like. Mike said he will choose it for me, and my puppy came out soooooo cuuuute. Would go there again for sure. read more

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Taken my dog to Pet Promise multiple times, and Mike always does an amazing and thorough job with her! She comes back fluffy and clean at an affordable price. read more

Pet Promise - Pet Stores Near Me - Brooklyn, New York

I have been coming here for grooming for a year now. They are super acommodating and Mike does a greedy job with our two Bernedoodles! read more

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Lovely local spot. We get our Pomeranian's hair cut here and we always love it! Mike the groomer is so nice and get can even deal with our not-so-nice dog! He's one of the few people she'll let near her and we appreciate their caring handling of her. read more

Pet Promise - Groomed dog - Pet Stores Near Me - Brooklyn, New York

Very happy that this co-owner of the Clark Street pet store in Brooklyn Heights has recently bought Pet Web Express. Since arriving two days ago, he has been making a list of items customers want along with their phone numbers. He also remembered me from a couple weeks ago, when he happened to be in the store when I came to ask for the 4th time if the old owner ordered the food I wanted. Sure enough, his other store had ordered the food and it was waiting for me to pick it up. Hours are extended, 9am to 9pm. So, no more lugging dog food from Manhattan after a late day at work. Lots of changes are planned including more stock and a pet boarding area. read more

Pet Promise - New owner of Pet Promise - Pet Stores Near Me - Brooklyn, New York

Great place for grooming my cat and buying pet accessories! I called several other places in Brooklyn, in need of grooming my cat, but could not find any that would do the job. I also missed my first appointment with Sarah and David, but they were really kind about it and gave me another one right away. Honestly, to be located in Dumbo, it was very affordable too. read more

Pet Promise - Best grooming place for cats - Pet Stores Near Me - Brooklyn, New York

Great service. My pup and I are very satisfied customers. Mike offers flexible hours and takes pride in the work that he does. If you are looking for a clean and dependable dog groomer, look no further. read more

We took our husky for his very first ever grooming to Michael and we can't believe we didn't do it sooner! Michael did a great job - our dog looks great and most importantly his shedding has been significantly reduced! Additionally, Michael really seemed to make our dog comfortable and calm during the process. We will definitely be back! read more

Pet Promise - Pet Stores Near Me - Brooklyn, New York

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Did a good job. I would recommend this place for haircuts. I have went to other place that my puppy came out looking as though she was mishandled. read more

We've brought our sheepadoodle puppy to Mike twice now and he looks great after! Very easy to schedule and Mike is great with him. Thank you! read more

Pet Promise - Pet Stores Near Me - Brooklyn, New York

Mike is an expert groomer! He is easy to schedule with and will treat your pet with care and precision. My dog Liebe looks and smells wonderful after her appointment. Mike is a really nice guy and passionate about what he does. Visit this gem for great grooming service. read more

I recently moved to the area and needed to find a new groomer for our mini schnauzer. We walked in to get some treats for my little man and met Mike and asked about grooming. He got us in the next day and did an amazing job with Oliver's cut. He gets matted very easily but mike was able to get him looking fresh and not only that Oliver loves to go back. Every time we go near the place he wants to go see Mike. read more

Michael did an amazing job on my cavalier, Louie. It was my first time being Louie here and Michael took his time and was so detailed with Lou's cut, nail trim,etc. I was very impressed!! Michael also was super communicative while Louie was in his care. I can't recommend this groomer enough! read more

Pet Promise - Pet Stores Near Me - Brooklyn, New York

Great and convenient experience. Called for a much needed appointment and got one for the next morning, first thing. Upon arrival, the owner was wearing a mask as a precaution during the pandemic. My dog hadn't been groomed in some time because of the NYC Pause set in place. The owner was friendly and gentle with my dog and asked me to return in about 1.5 hours. For pick up, my dog wasn't caged :) and had a nice cut. Since his hair had to be cut short due to knots, the owner gifted a given the cold weather outside. read more

Took My sweet Oscar to Michael at Pet Promise for a grooming after seeing what an amazing job he did on another pet while I was shopping. My Oscar gets very messy he is a frenchie and has folds that get dirty and ears like a venus fly trap. Mike washed him twice over with some great products as oscar has danfruff/ flakey skin. (seems to have disappeared!!) its already been a week and he still smells and looks like the first day. Going to use Mike as my monthly routine. Oscar not only looks great he seems happier with himself. he didn't want to leave the store which is a good sign that Mike was also gentle with him. side note: he cut Oscars nails to perfection as well. they look great ! thank you Mike ! read more

Love these guys! My chihuahua, Blu, passed away at 13 years 4 months ago, November 21. But they were so great at trimming her nails that I stopped taking her to her vet for that as it was half the price and it was not a traumatic experience for her. I thought so much of them that on the day I was scheduled to euthanize her in my home, I took her by their store to say goodbye. I just got a new pup last night and look forward to carrying on where Blu and I left off. I wish them well during this difficult time. read more

Mike was wonderful with my dog Benny! Super loving and the haircut came out great. He knows what he's doing! Thanks Mike

Mike does an amazing job! I have an 8 year old German Shepherd who gets nervous around strangers, especially men. He took great care of Mila, allowed me stay for the first visit, was extra patient and understanding. Her coat and nails have never looked better. I've also noticed that the clean coat seems to last longer than when I take her to other groomers. We will keep coming back to Mike and Pet Promise for as long as we live in the area and would recommend anyone to come to them too. read more

Our dog, Ida, has been visiting Pet Promise for years and has consistently had the best grooming of any place we have ever been. Michael is kind and considerate and also excellent at both stripping the undercoat and at clipping. Ida does not try to bolt to get out the door as soon as I arrive for pickup; instead, she stands by him, unleashed, while Michael and I talk. I consider this a great sign since she can be terrified of some groomers. I recommend Pet Promise 100%! read more

Brought my 70 proud labrador/golden mix to Pet Promise for a good grooming, nail clipping, and ear cleaning. Total was $80 which was totally reasonable when I saw the amount of hair he was able to get off my dog! (Which normally ends up all over my floor.) The place doesn't look like much from the outside, but he absolutely loves dogs and is incredibly kind and generous with them. We always leave with free treats or poop bags. I'm so glad this is located in my neighborhood but honestly even if we move we will still come to see Michael. read more

Michael gave my dog the best haircut ever!! We did not have to wait around, he took her right in on time and she was done in an hour. After grooming, my pup is usually shaky and upset but she was practically smiling at Mike as we left. I could tell he was very gentle with her and she looks very pretty. read more

Just had three small dogs groomed and once again a fantastic service and they look and smell divine. Michael is great and is always professional and loves the dogs.? We bring all three in at the same time and they are always treated with such care and kindness. We are thrilled with the level of professionalism and the new location works out well for us too. So happy we found him and so happy to have clean, soft and cuddly puppies, they look so adorable!!! read more

We love pet promise and know they'll always take care of our dog when we leave her for grooming. She doesn't trust easily, but trusts Michael, and we really appreciate that. Would definitely recommend! read more

Michael is amazing, gentle with the dogs, knowledgeable and wonderful at giving advice. He's helped us to control over shedding. My dog adores him and she smells fabulous when she gets back. Her nails are clipped to perfection. Highly recommend Michael. read more

Took my dog here for a wash and to clip his nails. Very happy with the results! Staff was very nice. The whole thing was $70 which isn't that bad. Plus, they have a ton of supplies you can get your dog (though I didn't buy anything myself) read more

Pet Promise - My dog after his grooming appointment (squeaky clean and super fluffy!) :) - Pet Stores Near Me - Brooklyn, New York

I was a pleasuring being able to take our yorkshire Cody for a his much needed grooming. I came out looking so nice as always. Another job well done Mike. Thank You!!!! read more

Awesome Job! Thanks for the excellent haircut and nail trim for our pooch. He looks fantastic!

ALERT! I was just in the store to get some dry food for my pups when I look into through the glass door to the grooming and boarding room I saw the groomer BEATING a little dog !! I raised hell and the owner of the store screamed at me to leave .. I saw it with my own eyes ! DO NOT HAVE YOUR DOG GROOMED OR BOARDED AT THIS AWEFUL PLACE. read more