Cancel

    Open app

    Search

    Pet Promise

    4.6 (83 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 month ago

    Services - Pet Promise

    Pet sitting

    Pet Promise Photos

    You might also consider

    Recommended Reviews - Pet Promise

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Woody loves his groomer!
    Jamie M.

    The best Groom our wheaten terrier "Woody" has ever had! Woody is a strong and sometimes difficult dog to groom. Master Groomer Michael was able to groom him perfectly! The appointment scheduling was super convenient, we called in the morning and our boy was finished by the afternoon! My favorite thing about the groomer is the way he treats the dogs. You can feel safe leaving your babies with him because he treats them so well. At the end of the groom our beautiful boy was so happy, clean and perfectly groomed. Woody's skin and coat is shining bright! Thank you Michael!!!

    This is 4 days before the cut
    Steve C.

    WARNING - THE REVIEW WE READ ON HERE ABOUT PET PROMISE ENDED UP BEING B.S! As a store to get great treats, this is your spot! BUT I brought my 10 month old puppy in to be groomed and had a terrible experience. The owner told my wife 'he may need to shave him', when she came to pick him up he was shaved down to a zero. Our dog with amazing long hair was shaved down to a zero... Looking at a review from 8/26/2020 by someone named Shri made it seem like this would be handled differently. Shri mentions that he had patience, and it took a few hours... My experience was anything but that. It took an hour and half, at most and he just completely shaved him without letting us know he was going ahead with that. The communication was abysmal to say the least. My wife picked up our dog and when I went back to discuss with the owner what he had done he just kept bringing up that he cuts show dogs and wanted to show me pics on his phone of it. Again, my puppy is 10 months old, we're first time dog owners and we don't have a show dog or expect a drop off and pick up without communication (you are a groomer!) if you're going to completely shave our shelti-doodle. Needless to say we'll probably be going back to the groomer in Williamsburg that we've gone to (just moved to Dumbo this month), who at a lower price spends much more time, TLC and sends picture updates and doesn't just shave every inch of your dog to a zero.. WTF!

    Buddy Wong
    John W.

    Michael does a fantastic job grooming my cat, been going there for 5 years. Great that I can set appointment and have timely drop off and pick up. My cat is in good care.

    fresh cut!
    Elisa M.

    Mike is master groomer, very caring, and he has a special way of putting my cat at ease! Cat groomers are hard to find in the city (it's its own license and most places only do dogs!) -- Mike is worth the ride to Dumbo; definitely recommend!

    Ranin A.

    Mike did such an amazing job with my Pyrenees! He was recommended to me through people on Nextdoor app and I'm so glad they did! Well definitely be back!

    Shri C.

    Michael was able to take all of the mats out of the fur of Leela everywhere. Honestly I don't think there are any other groomers here who would have the patience to do this kind of grooming. It took a few hours and was a bit pricy since I got a fully professional show grooming to take out every single mat individually, but it was well worth it. Leela was happier than ever with him and coming out of there she's so energetic. Glad I took here, he's a local guy working out of his own shop, but prolly better than any other groomers in ny

    After the groom
    Lyuya L.

    I'm so glad they're still open during this difficult time. It was the first time I groom my Maltese puppy, so I have no idea what I want him to look like. Mike said he will choose it for me, and my puppy came out soooooo cuuuute. Would go there again for sure.

    Kristi S.

    Taken my dog to Pet Promise multiple times, and Mike always does an amazing and thorough job with her! She comes back fluffy and clean at an affordable price.

    Fernanda A.

    I have been coming here for grooming for a year now. They are super acommodating and Mike does a greedy job with our two Bernedoodles!

    Groomed dog
    Nicholas K.

    Lovely local spot. We get our Pomeranian's hair cut here and we always love it! Mike the groomer is so nice and get can even deal with our not-so-nice dog! He's one of the few people she'll let near her and we appreciate their caring handling of her.

    Best grooming place for cats
    Daniel F.

    Great place for grooming my cat and buying pet accessories! I called several other places in Brooklyn, in need of grooming my cat, but could not find any that would do the job. I also missed my first appointment with Sarah and David, but they were really kind about it and gave me another one right away. Honestly, to be located in Dumbo, it was very affordable too.

    New owner of Pet Promise
    Kiai K.

    Very happy that this co-owner of the Clark Street pet store in Brooklyn Heights has recently bought Pet Web Express. Since arriving two days ago, he has been making a list of items customers want along with their phone numbers. He also remembered me from a couple weeks ago, when he happened to be in the store when I came to ask for the 4th time if the old owner ordered the food I wanted. Sure enough, his other store had ordered the food and it was waiting for me to pick it up. Hours are extended, 9am to 9pm. So, no more lugging dog food from Manhattan after a late day at work. Lots of changes are planned including more stock and a pet boarding area.

    We took our husky for his very first ever grooming to Michael and we can't believe we didn't do it sooner! Michael did a great job - our dog looks great and most importantly his shedding has been significantly reduced! Additionally, Michael really seemed to make our dog comfortable and calm during the process. We will definitely be back!

    See all

    1 year ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Su L.
    320
    1012
    3826

    5 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Steve C.
    199
    46
    8

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kate B.
    216
    38
    23

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of B W.
    0
    39
    3

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Anne P.
    16
    27
    6

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Mike was wonderful with my dog Benny! Super loving and the haircut came out great. He knows what he's doing! Thanks Mike

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Debra R.
    112
    27
    1

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of H P.
    104
    3
    0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Awesome Job! Thanks for the excellent haircut and nail trim for our pooch. He looks fantastic!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 6
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Ask the Community - Pet Promise

    Review Highlights - Pet Promise

    I feel Dumbo post pandemic is the Doodle capital of the world, you can't go two blocks without seeing some type of golden, Labra, or Bernedoodle.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Bff Petwash - Happy boy with his lion cut

    Bff Petwash

    (85 reviews)

    Greenpoint

    My RATING is ZERO STARS! The website won't let me put ZERO…read more My sweet dog Miles (a Bedlington Terrier) is not easy to groom and he is very scared of other dogs. Miles and my partner and I have been working with a wonderful dog behaviorist, Heidi, for over a year now. Heidi has helped Miles have a happier life. Heidi spent a while trying to help us find a good groomer for Miles. (The one groomer that Miles loved recently moved to Florida.) Heidi spoke with Ania for at least 20 minutes and I spoke with her for about 15 minutes, both of us explained the special needs of Miles. In particular, we explained that he is scared of grooming and scared of other dogs. We also had a preference for a groomer who was not a man, since Miles feels less comfortable with men. Both of us told Ania we were willing to wait until she returned from her vacation so she could groom Miles instead of her recommendation, Gabriel. Ania insisted that we use Gabriel, that he is very good with all dogs. Both Heidi and I complied with Ania's wishes based on her recommendation. She suggested we have the first appointment at 10am so no other dogs were present. We trusted Ania. Imagine our surprise when we arrived and there were four dogs in the shop at the same time as Miles!! Worse still Gabriel told us that he knew NOTHING about our special requests for Miles!! Apparently, Ania ignored everything Heidi and I discussed with her. Miles, Heidi and I left, never to return again. From the looks of a few reviews we are not the first to complain about Ania not listening to requests. Conclusion: if you have any special requests for your dog DON'T USE BFF PETWASH!!!

    Ania and the team at BFF pet wash are great! I've brought my dog here many times for grooming and…read morethey always do a great job and are super quick! I recently started the dental cleaning that Gabriel does and my vet was so impressed at my dog's teeth on her last appt. Definitely recommended! Thanks again guys!

    Pet Promise - petstore - Updated May 2026

    Loading...
    Loading...
    Loading...