This is the worst company ever. I have been a customer of the company for over 10 years. I learned via a customer service representative at the Take 5 on Mt. Moriah and Ridgeway that I was paying $39.99 a month for two years, but the highest plan was billed at $32.99 a month. [[HIGHLIGHT]]I attempted to call someone at the company's headquarters but was advised that I had to email customer service.[[ENDHIGHLIGHT]] I subsequently emailed customer service and was advised that yes I was billed at $39.99 a month and the highest rate was indeed $32.99. I was then advised that the current rate is now $39.99 a month so I was not eligible for a refund. I explained to the representative again (all via email) that I only wanted to pay what the highest paying customer was paying during the time I was overpaying. [[HIGHLIGHT]]The representative doubled down and stated I was ineligible for a refund.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This literally is thievery behavior.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I literally use the carwash once to twice a month and this idiot representative costs the company a loyal paying customer.[[ENDHIGHLIGHT]] Text exchange with the representative: Message: I would like to talk with a representative regarding my account. On a recent visit I was advised that I have been paying an additional $10.00 a month since I started my account. Please give me a callback. Brand: carWash Feedback Type: customerService Dani (Car Wash Customer Care) Jun 17, 2026, 10:19AM MDT Hi Christopher, Thank you for contacting Take 5 Car Wash Customer Care Team. My name is Dani, and it would be my pleasure to help you today. I apologize for any confusion or misinformation you may have received. After reviewing your account, I can confirm that you have been billed at the Unlimited Plan rate that was in effect at the time of your enrollment. At this time, the monthly rate for the Pro5 Plus plan is $40. Based on our records, your account has been billed correctly according to the applicable membership pricing. Thank you, Dani Customer Care Supervisor ME: I understand what the rate is now. My issue is the fact that the highest plan you had prior to this change was 32.99 before taxes. I was being billed at 39.99 a month before the change took effect. It does not make since to me that I would have to pay more for simply being a customer when your company converted Carwash USA. I would like to have this rectified. Dani (Car Wash Customer Care) Jun 17, 2026, 11:31AM MDT Hi Christopher, As mentioned, you have been billed at the rate that was in effect at the time of your enrollment. Based on this, a refund is not due in this case. Thank you, Dani Customer Care Supervisor takecare@take5carwash.com Me: Ok. This makes no sense. I'm only asking to be charged at the highest rate that every other customer was charged during the same period. This company would rather over charge a loyal paying customer 8 bucks a month versus make it right. I literally use car wash once to twice a month over the last two years. I was basically giving the company free money. [[HIGHLIGHT]]I promise to cancel this contract TODAY. I can't stand a thief.[[ENDHIGHLIGHT]] Show less read more

I would say everything is still the same. They are under a new name, however the customer service and product is still the same. It's quick and convenient for people like myself that are on the go. I also have purchased the monthly membership since my last review. It's affordable and I love it! read more

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They have two lanes and one of them NEVER is open in fact there is always a car blocking one of the lanes. As a business owner I completely understand trying to secure new customers but everytime I come I get stuck behind people that are NOT members and it takes 5 minutes per person/car to try and convince them to become members and to sign them up etc etc. [[HIGHLIGHT]]After sitting for nearly 10 minutes I finally get to go though and after reviving my engine I was told that I would be escorted off the property by I'm assuming one of the managers[[ENDHIGHLIGHT]], luckily there was no confirmation so I canceled my membership and will visit one of the other multiple car washes on Union Ave. read more

[[HIGHLIGHT]]I love this place![[ENDHIGHLIGHT]] They provide armoral, glass cleaner and rags. I feel safe. I wash my car weekly and enjoy their monthly service fee of $22 a month. read more

[[HIGHLIGHT]]Keke was amazing and very helpful![[ENDHIGHLIGHT]] It was one of my first times coming to take 5, but I definitely recommend!

Service was shitty the rinse cycle doesn't work [[HIGHLIGHT]]they tried to make me feel like I didn't know what I was talking bout and laughed at me[[ENDHIGHLIGHT]] this happen twice as I'm telling them it doesn't work I have a half a car with soap on it and was asked did I wanna rinse my car off why am I paying for a car wash if I gotta get out my car and wash it then dry it I may as well cancel my pass and go to the car wash on union they seem to be better and everything works there y'all lost a loyal customer with read more

Take 5 Car Wash - It was worse than this it was soap all over my car when I came out - Car Wash Near Me - Memphis, Tennessee

[[HIGHLIGHT]]Too many staff. We don't need help using an automatic kiosk[[ENDHIGHLIGHT]]. We don't need 3 staff helping us through an automatic car wash only to then vacuum and clean out the inside of our own car afterwards. And now there are no bottles of spray cleaner because they've all been stolen. Maybe you should change your business plan to have all of your extra staff actually working and clean the inside of the cars with the cleaning supplies you have bought so they don't get stolen. That way the customers are getting what they pay for. read more

Paid $25 for a wash here. Car was not cleaned fully, and staff was unable/unwilling to provide refund. Came here while passing through on a road trip to have my car washed and salt removed. No clear designation on what the different levels of wash provide, but I went for the best/most expensive hoping to end up with a clean car at the end. Took a look after going through the wash and noticed salt, dirt and soap still on my car. Asked attendants for refund which they were unable or unwilling to provide. They called the owner who said for me to call or come back another time, despite me mentioning repeatedly that would be driving and not from around here. I don't have time for games. I believe I should get what I paid for with a $25 car wash. I recommend you avoid this chain of car washes entirely. read more

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[[HIGHLIGHT]]THIRTEEN cars in line and management won't open the second lane.[[ENDHIGHLIGHT]] What is the benefit of a membership when you have to sit behind everyone who refuses to buy one? The car wash stalls at least 50% of the time while in it. read more

SO BASIC: The basic wash is a little better than the "basic" manager. I showed her the car wash didn't clean the car... She said, "looks clean to me" and got back to her breakfast at 9:30 am. She refused to run the car through again, so I had to back out. The two cars behind me backed out, too. But I guess that's a win for the employee and a loss for the owners and customers... Don't waste your money here. No value. read more

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Not happy with the quality of the wash. I wasn't expecting too much, but at minimum I expected the soap put on my car to be rinsed off. As you can see from the photo, even that couldn't be accomplished. Weak power on the vacuums read more

Take 5 Car Wash - Rear of car immediately after leaving the wash. - Car Wash Near Me - Memphis, Tennessee

Efficient and convenient, with lots of spots for vacuums and detailing. [[HIGHLIGHT]]Parker was very helpful in dealing with my unlimited subscription, thank you![[ENDHIGHLIGHT]] read more

Not enough soap, $10 was the basic wash. My whole front hood is still very dirty. Do not waste your money here. It is not worth it. read more

Take 5 Car Wash - Car Wash Near Me - Memphis, Tennessee

still the worst! 11 vehicles ahead of me and only one lane open. we're waiting in the street! new management please what's the point of having a membership? awful awful awful union ave--- read more

Left Lamar location to go to another and it's close too like come on I'm just sitting here wasting my money

Just close this location...pitiful. Half the vacuums are out of service to observe social distancing. Of the 6 "open" ...3 do not work. Why are the others not doing the same thing? It's outside and the locations on Summer and Lamar DO NOT. How do I know? I had time today and drove to both of them. Yes, I visited THREE LOCATIONS today and they are all equally TERRIBLE. Your monthly fees increased while your level of service continues to decline...make it make sense, you can't. Do better!! Your customers deserve better. read more

Well the prices increased and the quality has gone down. Not a great business model. I also tried 3 different vacuum stations and they did not work. I think I would enjoy a dirty car more instead of this frustration. I may try back in a few weeks. If things have not improved this one will be scratched off the list. read more

The car wash was excellent. The workers always try and get me to pay under the table. Looks terrible for the business. Just let me pay normally and go. I don't want to give you cash or cash app you for my service. Hire new employees. read more

I have tried all different levels of car wash at this chain but all of them return sub-par washing. All locations lack the most important requirement of a car wash service- pre-wash stations to remove bug marks etc. One has to directly drive in the car in the main car wash station, which fails to remove any tough stains for bugs and bird poop. The only advantage of this location is the unlimited vacuum time. No other reason to get the car wash other than the vacuums. read more

This place this the worst, I cancelled after 1 month. Car doesn't get clean and ruied my rims. The attendent doesn't guide you in until your have already sratched your rims every single time. read more

Super reasonable and it does the job....you vacuum yourself...but no big deal. Awesome value read more

John and the gang are rockstars! Everyone is super nice and you get through the line in less than just a few minutes. I'm so glad I discovered Carwash USA. When the life is hectic and times are tough, one place I know that's solid and will do me right is Carwash USA! read more

I have tried to use the car wash four times in the last week during business hours. They open late, close early, close around lunch, and have extended maintenance time. I have enjoyed my month pass but this is substandard all around. The management that I hear was just replaced ruined the place, but they are certainly not doing anything to endear their customers. Hopefully some competition will open soon. If you do not have a pass and are considering it, don't bank on this wash. Terrible. read more

Went today. Car is now clean and fresh and I can actually see out the window. Customer service has improved so much in this past year! And I feel safe with the vacuums in a gated area. read more

The price has gone up (currently 10 bucks) and the quality has gone down. Vacuums that don't work, overflowing trash bins, no drying cloths, litter everywhere. Minimal pre-wash spray, too. Definitely not worth the dough. read more

Do your people at this location know what unlimited means? I pay for unlimited car wash service at your company. Why can't I use my unlimited service that I pay for every day? This person who said they were the manager on Sunday 11/26/2023 about 1:30pm said I needed to pay for a single wash. She the manager also said I needed to wait 3 to 4 days until the new month to use my unlimited service. She the manager also said the service I pay for is not really unlimited. Can someone from your company explain to me what the hell is going on? Do I pay for unlimited services or I only get so many a month? As soon as the other car wash place opens up in my area I am leaving you all. This is ridiculous. I had to go to another location 5 miles out of my way and travel 15 miles back to my area just to get a car wash. Please help these people at the Union location to understand this car wash is not theirs. The car wash does not belong to them. I pay for a month service. The manager went and looked me up and saw I was paid for the month. But still declined me a wash. Some people don't belong in a leadership position. And clearly she is one of those people in my opinion. I need someone to reach out to me or I will post daily. read more

I did the best wash avaliable and it did nothing!! I still had black marks on the outside of car and I had to wipe it off myself. The attendant just gave me two cloths and apologized. Don't waste your time because I won't. read more

I have been calling Car Wash USA to update some of my account info for almost a month now. No matter what number I call, I'm transferred to a customer care recording and told to leave a message which is never answered. Emails are never answered either. read more

This is the WORST car was USA..... I am a member of the car car wash club thing and they don't give you a towel to dry anything off and they were rude and even yelled at me to put my car in nutural ......the one one Lamar is the BEST folllowed by the one on Austin peay read more

The girl working there yesterday didn't wash my windshield or back window with the solution available to do so. I had to ask her for a towel to wipe my vehicle down. She was on her phone and might as well not have been there. The vacuums do not have enough suction to vacuum your vehicle. They need to be replaced. Upper management needs to go there and take care of business and bring it back up to acceptable standards. read more

Just tried it for the first time and was impressed. I remember the old car wash and this is MUCH better than years ago. What is really nice about this wash, as opposed to some others in town, is that they spray your grill with a bug cleaner! This is really helpful if you get bugs on your front end as the other washes do not get all of the bugs off your car. The free vacuums at the end were very powerful and all of them worked. Overall, a very nice experience and I will be back. Recommended. read more

Very poor customer service. The bad attitude and rudeness of the front attendant male was remarkable.

on April 12 2023 I drove up to the take 5 car wash in Millington TN decided I would go through the automatic car wash in my 2014 Silverado truck when I did the machine caved in my whole window shield with me inside scariest thing ever the manager told me to fix the demaged bring him receipts he would reimburse me so I replaced my window $300 my antenna $35 fix paint job $520 total of $850 I took my receipts in and the manager said he had to turn that into someone else so I returned a week later gave me the runaround said he waiting to hear back kept on blowing me off now it's August of 2023 still do not have my reimburse if my out of pocket $850 worth of demaged new manager there now he is blowing me off as well canceled my membership of $39.99 a month they still take that out of my account I have not been back to wash anything since April 12 2023 when my window got caved in on me inside my truck being charged monthly and do not go there bull shit this is the one in Millington TN site 063 read more

Take 5 Car Wash - Car Wash Near Me - Memphis, Tennessee

Vacuums are useless. Often out of service, and when they are "working", they have very little suction and will not pick up even small amounts of dirt. read more

This is for the Union Ave. Memphis location: Paid $23 for their "polymer pro wash" and for the "sponge pack." I had to ask for the sponge pack and show the receipt, which was OK. But after my car went through the wash I saw that no wax or polymer was used. I walked back and asked the attendant who related that the wax and polymer portion it wasn't working and hadn't been. Yet they'll take the money for the extras and no refunds. He said if I come back someday in the future when it is actually working and find him and have my receipt he'll "take care of me." read more

I like this place. It's not terribly expensive, the vacuums are free after the wash and unlike other places nearby they dont steal all your change while ur waiting for it to be cleaned. Easy to use, if you're near it's the best place around. I think they have some free times on Wednesday as well. read more

Worst customer service experience. All vacuum spots were filled except one, so I pulled in...surprise, it wasn't working. So I backed out and waited for another spot to open up, only to have an employee yell at me that I was holding up his line. (No one had yet come through behind me). He then came up to my car window to yell at me some more. Did not get to vacuum my car. Union Avenue, Memphis TN - will never return. read more

This place is always clean and nice and the staff is very friendly. They even offered to let me go back through the wash if all the bird poo on my car didn't come off. Great customer service! read more

$7 for a quality car wash that takes five minutes. Plus they have complimentary vacuums to clean out the inside of your car after you go through the wash. Some vacuums work better than others so make sure you pick a good one. read more

I used to like getting my car washed here until they hired a new lady who thinks she my friend ... I really don't like the interaction she has with me when I come here. Also my car is sitting low and they let you scrub the bottom of your car when you approach the 'track' read more