Truly cared about their performance and customer. The service man was extremely knowledgeable and…read moreassisted me with all my questions and concerns. Full-service oil change was efficient. Another pro for me was their app that allows me to track my service history and oil change sticker from my phone.

The guys were fast and helpful, they didn't pressure me into getting upgraded service or extra…read morethings, they suggested I get my air filter changed and showed me the current one against a new one so I could see it for myself. Really really fast service!

I was looking for a good place to get my oil changed here in Paris, and I have found it…read more First impressions were good. There was no wait on a Saturday and they meet me as soon as I drove up. While you wait on your car they also give you a free soft drink or water. They do all the normal things like check your ail filters, tire pressure, etc. Another service that was given was they vacuum out the car while they change your oil, which was awesome. They were nice and courteous while I was there and didn't try to take advantage of me by trying to convince me that my car needed all of these services that my car doesn't really need. For the first time guest they give you a $3 discount and with every oil change they give you a free car wash. Cons: The only one was that inspections are only offered on Tuesdays. I will definitely be going back.

Great service! They got me in and out of the shop quickly. Every person I interacted with was…read morepositive and helpful. I highly recommend this location!

About 1 week after an oil change my engine began dangerously stalling which it never did before. I…read morediscovered the oil level extremely high (over the safety limit). I changed the oil myself and it was thin like water unlike the required 5w20. I think they overfilled my engine with the wrong oil and maybe did not even change the filter. This could of caused a serious wreck and destroyed my engine.

The overall service was poor quality, didn't vacuum the carpet, didn't top off fluids, didn't check…read moreair pressure. An appointment does not save you time. Don't put it on the checkout form if you didn't do the service. Tried to call the store to talk to a manager, no answer the first time. 2nd time put me on hold twice the hung up on me. The cost was 62.88, higher than I expected.

My husband was 50 miles away from home when his alternator quit. I went to Yelp to find someone…read morethat might be able to replace it. I read the reviews on Road Runner, it seemed they really cared about their customers so I gave them a call. They told me to have him bring it right in (amazingly his truck was still running). Even though they were busy, they met him when he arrived..determined it was indeed the alternator...replaced it and had him back on road in a very short time! We will absolutely use them for all our automotive needs!

I personally will never go there again. They will not…read moreexplain what might be wrong with your car, onçly that they can tell u when they look at it. But to get them to look at it I must make sure that I have enough money in the bank to pay for it.

Great service. Friendly folks. The work they did on our vehicle was fantastic and at a great…read moreprice. Go out of their way to make sure the work is done right. Will give them more of my business.

We own 2 F250 trucks and we had to replace the transmission on one and then a week later the…read moresuspension needed work on the other. Stephen's was extremely responsive and had the new transmission in and ready to go in less than a week. The suspension issue happened on the weekend and they answered my late night text AND let us tow the truck directly to their shop. They diagnosed the issues on each and called us ASAP to discuss the issue, price to fix, and timeframe before they started any work. I will continue to bring our trucks to this location.

I went to this new Jiffy Lube for an oil change. I'm not using Take 5 anymore due to quality…read moreissues there. The staff was super friendly, and the waiting room was very nice (appreciated the coffee!). I wasn't there long and my car was ready. Their price was better than other places and no up-sell. They also offer fluid top-offs between oil changes and other vehicle services. Will definitely return for all my future oil changes or other services and highly recommend to anyone else.

Great place to go! You can go to Brian's and be out of there in 10 minutes. The guys there are…read moresuper nice if you need oil changed or an Inspection go by today!

I had my car towed in for the known lifter problem on these cars 5.7 and 6.4 engines,also i asked…read morethem not to drive the car in ornoutbof the bays as i dont want further damage done to the lifters,however the car was driving in and out of the bays and parked in the parking lot. They had my car for 7 days, kept getting the run around, telling me they were tearing into the car to make sure it was a lifter failure. Instead they did some tests on my PCM and checking my k&n air filter, plus said i went 12k without a oil change because they lost a record,which i have every paper record,showing they did the oil changes and they were all done on time! Not once was the car lifter looked at, even though I signed the paper for the diagnosis to be done,After doing there so called tests, Michael McCarter calls me saying they can't get data off my PCM ,and I had a program installed on it, which the PCM has never once been touched beside Jay Hodge doing services on the car, once we got to the dealership the stories changed and Michael McCarter said I never said that you put a program on the PCM,but i have every conversation from these people as they are a known company for lying and not doing what they say, they then say my air filter is dirty and it could have caused a failed lifter, but I have records showing when the filter is cleaned and reoiled, but people who know these cars know this is a VERY COMMON problem in the hemi's. I then take my husband in and let him talk to them,so they can explain what they told me. well we went up talking to Montgomery Moore, because Michael McCarter is being rude at this point and all this Montgomery Moore does is smile amd smirk the whole time, never once able to give a straight answer! He did not like being questioned on the car, and how other people have warned us not to take the car there, and told us to leave the dealership, handed me my key back and said i dont need your business. The next day I go to have my car towed out of there, the windows were some what open and the whole inside of my car was soaked because it had been raining and my battery was completely dead on top of it, as I had the tow guy help my charge the batteryso I could get the car towed outbof there, which this is a brand new battery in the car. All they did was damage my car and not do anything! All this is on video including us speaking to this so called Montgomery and how he handles customers. Also Chris Taylor has unplugged my dash cam in the past when it was in there for service, seems alittle fishy as they are not suppose to touch personal belongings. I also have video from that. We were also informed by a previous customer that he had his car in there for the lifter issue on his hemi, they refused to do anything on his car, but they drained the oil and when this customer came to get his car, he started his car it ruined the engine because there was no oil in this engine,they also refused to fix his engine! I wouldn't ever trust this place with your car! they also said I had to many after market parts on my car, I don't think a K&N air filter, a harmonic balancer, because their OEM harmonic balancer failed at 61k we had to replace because they said they wouldn't cover when I called to ask, and a mid muffler delete would not be alot of after market parts. This place will do anything not to fix your car. Also my whole engine bay has oil dripped everywhere. Also have a friend who worked there for a day and he said he wouldn't work there any longer after he saw all the illegal things they do with people's cars in a single day!

I give 5 STARS for the sales department. They are outstanding. Great group a people and they are…read morededicated to finding a way to make a deal work for everyone. I wish I could give 0 STARS for the service department. I love being lied to, lied to, lied to, cheated, and lied to one more time for good measure. Total time wasted - 10 days without my vehicle on 4 seperate occasions. Problem fixed - NO, charged me for what should have been warranty work - YES. Took vehicle to a reputable dealer/service, they fixed the problem (WHICH WAS COMMONLY KNOWN ABOUT), didn't charge anything since it WAS warranty work and were super nice. James Hodge - I would fire that whole department and start over, because what you have right now - SUCKS. My business with your company is over for good. I would rather pay MSRP on my next vehicle than buy something or service something at this dealer. UPDATE: 2017: Nothing has changed. Wow.