Do yourself a favor and do your research on the stylist you allow to cut your hair. I have been to this salon 3 times since I have moved here. The first girl was amazing! I returned to find out that she had quit. The second girl was equally talented, I left the salon with an amazing cut and the perfect color. The third trip in was HORRIBLE. I repeatedly asked her to check her work because it looked awful. She never measured to check to see if both sides were cut evenly. She framed only one side of my face. My bangs were not cut even. I literally left this salon calling another salon to fix my haircut. It was not fixable. I will need to hide the errors for the next few weeks until it grows out....JUST TO BE EVEN. The stylist knew she did a horrible job. She apologized. read more

I'm glad I found this place as soon as I moved here and didn't have to go through a bunch of trial and error. The first time I went there I had my hair trimmed by Lisa, which turned out good so I went back. The second time I did a major color change and walked out looking like a completely different person. She did such a good job and she is super friendly so I don't feel awkward spending a couple hours with her while I get my hair done. read more

I would recommend them highly! I particularly like Sara, she is consistently excellent, detail oriented, gives great advise and is open to whatever you want to do with your look. Great customer service, they are professional and organized. Their Bumble and Bumble products are great and I use several of them . read more

What a fantastic place! I called about 20 minutes before I went there and asked if they were still taking walk-in's for the day. They answered in the affirmative and I arrived shortly after I called. The salon is absolutely beautiful! I saw Atalaya who did a wash/cut/style for me, efficiently and quickly. All the while she was working on my hair, I noticed there was someone walking around and cleaning the floors, wiping the counters and stocking products, which was really nice to see. Front desk personnel were really nice and recommended me to come back in 2-3 weeks for a bang trim as I got bangs today. I really enjoyed my haircut experience at Tangles today. read more

I was disappointed in the fact that I made an appt for a Balayage and a Blowout but got Foils and a flat iron/curling iron. I just feel like when you pay as much as you do, you should be getting what you asked for. With that said, the girl who did my hair was very nice and my hair turned out ok. read more

I allow no one but Christina to touch my hair. She has taken me from brown to black and now to ombré, and I'll never go to anyone else. I have extremely fine, extremely long hair, and each and every time she trims my hair, it's perfect. With my hair, any tiny mistake is hugely noticeable--and I always walk out looking far better than I walked in. read more

My new go to salon. I used to go to the renissance but the person who usually did my hair moved and they were constantly booked. I hated waiting a week or more for an opening. Their prices were $80 for a hair cut. My hairis so thin it takes 2 minutes to blowdry it. I couldnt see why they didnt have price ranges. I saw this place and thought it would be the same. I was able to make an appointment online the for the very next day and was only charged $43! They also did a fantastic job on my pixie cut. Everything i asked for Allie did. She told me if i still want to take some length off i can just come back in and she will take more off for me no problem. The atmosphere was nice and smelt great. I will be coming back for color for sure! read more

Was able to get a same day appointment. Had a great and affordable haircut. Nice salon and enjoyed atmosphere. Will be back.

Very excited to find a good salon. This was my second salon to try in Fayetteville. The first was a no-go! Ashley fixed my hair cut from the first salon and recommended products for my hair texture. Kathy cut my daughters hair and gave her great tips on styling her hair. Will be back. read more

I recently went and got full service, cut dye, eyebrow wax and wash and style. First time, and the lady was very standoffish and made me uncomfortable to talk to. I told her to do what she thought would look good and she nailed it... but at the sink she asked me with dye on my roots "do you think you'll need to move your head or can you stay like that?" I stayed that way but it hurt after 30 minutes and I found it odd for her to request me to do so. Then rinsing she didn't (she couldn't have) check the temp of the water because she put it on my head at the hottest temp where I made noise and jumped, and then asked me "is the water fine?!" I thought she knew it was too hot and she is treating me sorry. She kept the water too hot anyway but bearable. Then the blow out. Oh my God. She was so rough she pulled out hair and left razor burn type marks all over my head. Granted I loved it and it's a popular place and I want to return but that made me feel very badly. She was sadistic and I have done my hair many times at salons at 42 years of age. Maybe she was having an awful day but she made me feel small and worthless and maybe she shouldn't burn scalps and rip hair out with a simple blow out. I will return and refuse her If she is there and she will know why. I'll make sure the next one talks to me. read more

Had my hair so messed up at this place that I have no words! Went in to fix and don't need to say that nothing was fixed, all they did was to dump some color to cover the horrible bleach job that was done on my hair.. The front desk was helpful but had such a fake smile that sincerely they make it seem that it's your fault that their stylist crapped your hair with that being said, I had 3 other hair stylist check my hair and what I requested when I arrived to tangle, all three of them said that the job done on my hair was completely unprofessional and that I should file them and the stylist lose the license... I was too nice to not take major action over what they did, but will never ever again trust my hair to someone on this place read more

I LOVE tangles! I've had my hair cut my a few different people here and they have turned out GREAT. But I LOVE LOVE Mandi! She's freakin awesome. Always recommends great products for my hair (not just for commission, but because she cares about my hair) but the fact that she does an AMAZING job on my hair every time. I recommend this salon all over. Great vibe, great stylists. But if you can, try to get Mandi! I promise she will do an amazing job! read more

I scheduled an appt for a shampoo cut and style. I showed the stylist a photo of the cut I wanted and she seemed confident while she was working on the cut. Unfortunately for me, the cut took her almost two hours and was not exactly what I wanted. I was okay with it until I got to the front desk to pay. $67!! I most definitely will not be returning. I was hopeful that this was the salon for me, being a Bumble and Bumble salon, but it was a no go. read more

Avoid this place. I came in for a trim while growing my hair out and the haircut I received was so bad I had to have it cut short to fix it. Defeated months of growing it out and now its too short to pull back into a pony tail. I was charged full price for this haircut I don't want but I'm stuck with. I had to buy a certain hair product to fix my hair in a way that it will look somewhat presentable. I was charged $87 for this haircut, an eyebrow wax and the haircut......in my opinion way too much for something I'm very unhappy with. I'll never come back here read more

I went here today for the first time. Thai did my hair and it looks great! The only thing that really bothered me is that on line it said that an Ombre starts at $110. Since I already had an Ombre but needed a touch up I thought i was gonna stay around that price.... Well I was wrong! Thao introduced me to Olaplex and I had heard about it but didn't know the price. So they charged me a total of $273!!! They charged me 43$ for a haircut that wasn't even close to an actual haircut since she only cut of maybe 1/8th of an inch!! They also charged me for a full color and full Ombre! Not even to mention the Olaplex treatment is probably around 80$!!! I'm outraged by this pride for what she actually did to my hair... It looks good but not worth 273$!! Of you're going to give your client a treatment that is expensive like that you should tell them first!! I'm still in shock!!! I will never be going back there. Who has the money to pay for something like this in Fayetteville?? Most of us are military and let's be honest were not exactly living a fancy lifestyle here!! I had no choice than to pay for this because they didn't tell me what all they charge you for which is outrageous!!! read more

Terrible! terrible! terrible! Normally I never leave any reviews on businesses cause I understand places will have hick ups but...... This place has to be the highest priced place in town. First off they charged me 23$ just to trim the sides of my hair. I am a male 23$ is very high considering any other place in town charges 15 max!! Just for a trim. Second my wife was with me also her cost was right at 200$ just for some small streaks in her hair I guess it's called a highlight. That took 4 hours to do by this time I was ill. From what I see there was hardly anyone working there. I just happened to ask why there was so many empty stations and was told not so good things about management. But that's none of my buisness point is just seems they have jacked there prices up to compensate so this is my experience good luck!! read more

"My" great stylist left! So did about 5 others. Seems the owner just walked in one day and called a meeting and announced she was changing their pay structure, apparently to better reward herself. I won't do business here again. read more

I had a horrible expierence at this salon. The prices are outrageous for the service that I recieved. The reason I rate it a 2 star is because my personal stylist that I got was extremely friendly but seemed not to know what she was doing! I came in with a picture of what I wanted and my stylist seemed to know exactly what she was doing and went threw a step by step of what she was doing etc. when it was time to see the finished product my whole head was red instead of it being a ombré like I wanted! Then she said "next time you come in I will make it more brown at the top and we will bring the red down more towards the ends". I paid 200$ for just color, no hair cut!!! I was so upset leaving the salon that I just waisted 200$ of my hard earned money!! The front desk lady was extremely rude! I do not recommend this salon and I would never go back! read more

I have tried a couple salons in town & no one really made me want to go back twice. Except when i came here! I LOVE this salon. Everyone is super friendly. Favorite new salon & hair dresser. Laura is the best! You will not be disappointed! read more

I spent the night before going to tangles figuring out how I could fix a mess that another woman who claimed she had been doing hair for 17 years caused, on top of a horrible mess that Ulta caused!! I was up all night, and showed up to tangles with red puffy eyes due to all of the tears. One of my friends recommended that I see Mandi, and I thought well, my hair can't get much worse than it already was. I got an apt. the same day. Mandi worked magic...and brought my hair back to almost its original state, AND it was still healthy looking. I was so happy with how she fixed my hair, I honestly thought I was going to have to cut it all off. All of the staff at Tangles were very very nice and accommodating. Although a bit pricey, I would def. go back. i guess you get what you pay for. Thanks Mandi and Tangles! read more

I have gotten my hair cut at Tangles twice now. Both times I went in with a picture of what I wanted. BOTH times I have come away disappointed. The first time, my hair was about 3 inches shorter than I wanted it to be. After letting it grown for a few months, I went back to the same hairdresser, thinking it may have been my fault for not being specific about the cut. I showed her the same picture. This time is worse than the first time. Now I have basically two different hair cuts on either side of my head. I contacted Tangles to get a refund. However, all they could offer me was an "adjustment" to the haircut. Since I won't be able to get my hair cut for MONTHS and I certainly won't be going back, I declined their offer. At my last visit, the stylist went and mixed more dye for my hair. She told me that she was going to add more, but failed to tell me that I would be charged for it! For a cut and color and two products, by bill was over $200. For that price, I should be thrilled with my hair. But IT'S AWFUL! Never again...and NEVER recommending to anyone else. read more

I had the most awful experience yesterday with Jackie as my stylist. I went in hoping to go blonde. When I sat in the chair, I asked her if it was feasible to achieve this color and she said she would take me as close as possible. I've been getting my hair done for over 20 years, I'm aware that going blonde can be a process. This is why I asked if she could achieve the blonde in the photo. She told me it depends on how my hair lifts. I know that my hair processes very fast and I've gone from almost black hair to blonde in one sitting (without frying it) before. I asked for balayage and even looked on this facebook page to see who do it for me. From the pictures, I chose Jackie because she looked like she did great work. Before I processed, I could already tell she missed several spots on my head. Then while processing, asked why there was so much brown on my head. Her response was "you work from the bottom up with this technique. However, looking at any picture of balayage, anyone can see styles that cover the entire head. I told myself to give it until she dried it to tell how bad the color looked... well... the result was orange hair. After being visibly upset in the chair, I informed her that I was very disappointed with the color, as it was nowhere near blonde. She proceeded to tell me she warned me it depended on how my hair lifted and that because I had previous color, it didn't lift well. I was already in the salon for 3 1/2 hours and had to go get my kids, so I did not bother to try and stick around for her to "fix it", as they offered several times. I paid $150 and left the salon in TEARS. Her solution was to put more highlights towards my root to make me feel more comfortable. Why? So I could have orange all over my head instead of just the bottom of my hair? I called back later when I had time to cool down and asked the manager if I could have a refund for the color because it was awful. I was even willing to pay for the cut, which was honestly the only part of the service that was ok. They absolutely refused to give me any sort of refund, stating it was salon policy. They tell me I can come in to fix it because they guarantee their service. They clearly have no idea what they are doing. 2 salons and professional in my family all gasped the terrible color blending (or lack thereof) and the color. I don't trust them or management, as I've been fighting with them for 2 days now. So why would I return to have you fix what you messed up? And how is it fair to offer a refund for ruining another clients hair (as I found out through going through these reviews), but not for another client? Apparently, my circumstances dont meet the same circumstances as the other client, haha! Their refund policy is stated NOWHERE on their webpage, facebook page, or my receipt. HORRIBLE SALON and will never set foot back there again. I should have walked out without paying read more