The ER visit itself wasn't great, but I know what ERs are like. I did take pictures of the blood on…read morethe walls, and I did note that it took 93 minutes for me to talk to a human, but again it was an ER during COVID. Eventually I was seen and checked out and dismissed. The thing is, the radiologist who did my scans that night *also* noticed the advanced-stage cancer spreading through my neck, and made a note that someone should tell me about it. And... nobody did. In the months since, Wellstar/AMC have ignored me and my attempts to reach out through every single path open to me. I heard from them only once, five months after the ER visit, when an unsigned form letter assured me that my "issues" had been resolved with a private internal investigation and that I couldn't be told any more for privacy reasons. Here are pictures of the blood on the walls at AMC's ER. The damage they did to me emotionally I can't photograph.

I came here last night because my dad is preparing for surgery here. This is my 6th or 7th visit…read morehere. In comparison to other Well Star owned hospitals, this is probably one of the worst as far as convenience, cleanliness, and customer service. The parking is inside of a deck, that can run you anywhere between $3 and $10 depending on how long you stay. There are a lot of inconsistencies when you call to ask questions about visitation. The main entrance closes around 7 PM, so if you come afterwards you have to enter through the understaffed Emergency room. Yesterday was completely a nuisance. Imagine this! My son and I stood in a line for 20 minutes just to get a pass to use the elevator to go up through the third floor and visit the ICU unit. I understand the security aspect of it, especially for women that are in the mother baby unit. You don't just want people wandering around. But there has to be a faster way to do it. A few months ago, my dad experienced a heart attack, and the doctors and nurses took WONDERFUL care of him. Unfortunately, he is back because of another issue, and he will be having a surgery on his leg to assist with regulating his blood flow. My boyfriend and his mom arrived around 8:30 last night to meet up and visit (And take turns watching my infant child), I got there at 9:10 PM. By the time I found the correct line, found my way to the third level (after getting lost), It was almost 10 PM. Needless to say every one was frustrated big time. In January, I visited a friend who had a baby boy here. Comparing her room set up to mine at Emory Midtown in Atlanta, I would not recommend having a baby here. The nurses were not personable. The room was a little warm and cramped. When my dad spent about 2 weeks in the hospital for his heart attack, I got to see the ER room, Cardiac ICU Unit rooms, and the standard recovery rooms. The ER and standard rooms are much less comfortable than the ICU rooms. It also appears that the doctors and nurses are much nicer in the ICU level versus the ER, mother baby unit, and the standard post operation level. Bottom Line, If it is an emergency, and you have no where else , then use this hospital but to me it is one of the LAST choices when it comes to convenience and customer service. It seems that this hospital needs a face lift too, because the building and equipment is a little outdated, and this includes the food court area. This location has a Blimpie and a Chickfila. The Doctors helped to save my dad's life, so I am appreciative of that. They are SLOW once you enroll at the emergency room (whether visiting or there for pain). But, the paramedics move quickly.

Every one of the women here was so kind to me and walked me through every step of my IUD insertion…read more I was informed fully of all the possible risks and side effects before I received the insertion. After the procedure I unfortunately got very lightheaded and had to lay down. This is when multiple different staff members checked in on me, brought me an ice pack, and I was even given a snack. I want to shout out a woman named Summer who was especially nice and informed me a lot on how IUDs work. I am so grateful for the ladies here that make this treatment accessible and a little less scary.

They lose your documents and never reached out to you about it. Front desk staff is rude and…read moreuseless. They had me sitting for almost an hour for a vaccine that the call center told me I was all set up and ready for just for them to tell me that i had to resubmit another application for this same vaccine when they lost my initial application from a year ago. they also had the nerve to be playing CHRIS BROWN in an office aimed towards marginalized genders and this is supposed to be a "safe space" for people who may be in domestically violent relationships. The whole office is a joke I'll get cervical cancer by the time they approve my application if they didn't "lose it" again.

Sitting here now. Made the appointment online, showed up on time and it's over two hours. There is…read moreliterally no one else here but me. Do poorly managed. I'd leave if I hadn't already paid Don't come here go to another location

Came here on Tuesday morning and made sure to "schedule an appointment" online so I didn't have to…read morewait long. I'm not sure if that really changed anything since I still waited. There were maybe 5 people ahead of me before I got called in. The staff I encountered were all professional and lovely. I had to leave a urine sample and the specified patient restroom did not have any hand soap - kind of gross since all sorts of patients come through here. I was directed to one of the patient rooms tucked in the corner and I was afraid they had forgotten about me since the provided took awhile to come see me. I felt heard and my provider answered my questions and addressed my concerns. My visit here took around 2 hours, which really wasn't that bad of a wait considering.

The medical staff are really good. They are let down by administration and billing. They recently…read morestarted adding a $50 fee per visit if they are your primary care physician, so now they bill $460 for a doctors visit. It's gone downhill since they were purchased by a Private Equity company.

For three years I have had excellent service but in February I noticed mysterious $500 charge for…read morewhat is normally & $25 charge. March another $500 in false charges & May after fighting with billing I get yet ANOTHER bill with $500 in false charges. All three appointments I went in for my normal med review which is $25-$40 depending if I get a testosterone shot. I requested the PA notes & the claims are outrages. I guess they figure insurance would pay & nothing would come of it. It is now August & no resolve just bills I'm expected to pay. This has been an almost daily fight with their billing dept. & no accountability from the PA who is responsible for this. The worst part is I like the staff & thought I found a great doctors office. But it's just not worth it. I'm now up to $1500 in false charges The office says their hands are tied & it's between me and billing. Billing is a corporate bureaucracy where every day I speak to a new person having to explain the situation from the beginning. I would suggest finding another doctor. Because even though I like the staff, it has not been worth the stress.

The ER visit itself wasn't great, but I know what ERs are like. I did take pictures of the blood on…read morethe walls, and I did note that it took 93 minutes for me to talk to a human, but again it was an ER during COVID. Eventually I was seen and checked out and dismissed. The thing is, the radiologist who did my scans that night *also* noticed the advanced-stage cancer spreading through my neck, and made a note that someone should tell me about it. And... nobody did. In the months since, Wellstar/AMC have ignored me and my attempts to reach out through every single path open to me. I heard from them only once, five months after the ER visit, when an unsigned form letter assured me that my "issues" had been resolved with a private internal investigation and that I couldn't be told any more for privacy reasons. Here are pictures of the blood on the walls at AMC's ER. The damage they did to me emotionally I can't photograph.

Dr H is awesome! His bedside manner is great and he has changed my life after having my lipedema…read moresurgeries complete. He is very caring and knowledgeable. If you suffer from lipedema, Dr H is the one to go to. I highly recommend.

Dr. H is the real deal. If the world had more doctors like him, it would be a better place. He is…read morehonest, kind, caring, and simply a good human being. I met with several surgeons before landing with Dr. Hagopian and knew immediately within the first 5 minutes he was the one for me. He is the best lipedema surgeon in the US with an eye and skill for best aesthetic outcomes. His team is beyond phenomenal and every single person in the office is professional, caring, and warm. I had my first lipedema removal surgery on 6/13/24 and it was a great experience from the level of care I got at the hospital to the follow up care I received post-op. They work hard to make sure it is a seamless process with meds prescribed prior to surgery, pre-confirmed post-op appointments, and exceptional accessibility. I have yet to send them a message via the patient portal or voicemail that hasn't been responded to in an hour or less, which continues to impress me. Mallory, the NP is so fantastic and caring and extremely knowledgeable. I've spoken to her several times and she came to check on me while still in the hospital. She's just the best. After just 1 surgery on my legs, for the first time in my life I have shape!! I'm excited to continue this journey with such an amazing practice and wonderful surgeon. Dr. H is my hero.

I recently brought my elderly grandmother here for a sleep study. Unknowing of how a sleep study…read moretypically operates we arrived 30 minutes early with completed paperwork. No one was present. There were no signs to state if they were closed or when they would open. With an appointment at 8:30 pm, my grandmother grew anxious each minute that when past 8pm. A doctor walked past us around 8:15, however we were not let back into the facility until 825. A rude nurse greeted us and asked to wait another 10 minutes in a different lobby. After being taking back to the room in which the study would be held, we were asked to complete more paperwork and for the packet of paperwork we had filled out. This was an arduous process that SHOULD HAVE been done BEFORE 8:30 pm. Skip to the morning where the instructions clearly state to pick up patients between 5-6 am. With no further direction from the clinic or my grandmother I arrived at 510 - with my grandmother still sleeping. This appointment was a disaster from the beginning to end and I am disappointed with the quality of customer service provided by this facility.

Don't know to much about the rest of the hospital but the labor and delivery department I can't…read moreeven put into words and won't try to. But I will tell you this their CARE, ATTITUDES, SERVICES, and HOSPITALITY Cannot be beaten. We took a tour and done our research to find a place to bring our baby into the world and I don't advise you look any further. Absolutely amazing labor and delivery staff, cleaners, doctors, the whole department is indescribable!!!!!!

The signs are so pretty and help guide you to the right place where you will wait 6+ hours for…read morecritical care. Then you can look at the floor which is as nasty as a strip club. But the signage is really pretty. The care will be pretty good except you could have driven to Canada for the time it took.

Not a bad hospital just slow. Once you get past the triage area and you get back to the rooms, the…read moretemperature is much cooler and the staff is really nice. Very good doctor in here-

dental services need help!! they waste ppls time on waiting list after waiting list. the manager…read moreMs.V is nonexistent! doesn't answer phones or emails and they don't even give you her full name. just that she hasn't been there in months. so who runs mercy care?? pitiful smh if i could give zero stars they would get that. shameful care is what it should be called.

We had a dental emergency and rushed to the Mercy Clinic on Decatur only to find out they're on…read morelunch. No signage. No notice online. Nothing. Now we're just stuck waiting until who knows when. So infuriating.