I came in at 12:05 PM. Was seen within five minutes. The medical staff could not have been more…read moregracious, kind, courteous, and gentle with my broken toe. Five star review.

Do not go here if you have any other options. Charged $600 for a 10 minute flu and Covid test and…read morethey are not willing to negotiate.

My family and I have been going to this office for years. We are local business owners for 30yrs…read morenearby and we have sent a large number of clients to this office. Today I stopped in to ask if Dr. Aimee could perform an injection for sciatica and to make sure they had this medicine in stock. Just that question only, before I went to the emergency room. What I experienced was a total different no customer service attitude response to my kindness and concern. This is nothing like the medical professional service that we are use to experiencing. I stood at the front desk for 10 minutes before I was greeted. Once the young lady appeared I was immediately given an attitude for no reason and she would not make eye contact nor apologize for keeping us waiting as three employees were laughing and socializing. They looked at us and we looked at them through the entry door window that leads back to the treatment area. I asked if I could call her right quick on the phone she said no. I said I could email her. She will not assist with that. She said if I did they would get back to me in a few days as I'm standing there with no one in the waiting room and no patients coming or going. She told me I would have to pay $150 and then she would see me (Dr. Aimee.) Super unprofessional all around. It is very disappointing as I am in tremendous pain and wanted to see a physician I could trust. My family and I will not be coming back.

I started going to Highland Urgent Care in 2018 and was generally pleased with my experience…read more However, ever since the pandemic I have only had terrible experiences. The administrative staff is rude and combative, especially the office manager. My last visit was a follow-up for blood work, which somehow took an hour. The office manager, who was not wearing a mask, would not let my partner accompany me inside due to Covid. One would think that she would be wearing a mask if Covid was a concern, but alas. They sent my pharmacy conflicting prescriptions, the blood work left a bruise for over a week, every appointment take at least an hour, usually closer to 2 hours, you spend all of your time waiting in a room before talking to a PA for maybe 5 minutes. It's an all around awful experience.

This is my second visit here and the sign in process was quick. It didn't take too long to get seen…read moreand receptionist and doctors were nice. My preferred urgent care.

Wow. This was horrible. Walked in and did the complete sign up and paid my copay. Waited for two…read moresolid hours as people who came in after me were seen first. The lady at the desk, Alexandria, didn't bother to tell me I was behind a bunch of people that had signed up earlier for appts. She told me not to leave because I'd be seen quickly. So I sat, with flu or pneumonia symptoms for two hours without being called in. There's nothing worse than being told they'll see you in half an hour and two hours later, you're still sitting there sick. Very poor excuse for an urgent care facility.

Ann was amazing! She was kind, efficient, caring, and attentive. She made me feel comfortable and…read morewell cared for throughout my visit. The entire medical team was wonderful, and I'm so grateful for the excellent care I received.

Nurse Practitioner Nya is kind, knowledgeable, and thorough. The office was very clean, quiet and…read moreefficient. I highly recommend Nya and all the professional staff!!

DO NOT GO HERE!! No insurance accepted at all, $90 co-pay. That alone should make you look…read moreelsewhere because this is the first time I've ever had that high of a co-pay, let alone not accepting ANY kind insurance. The employees were nice enough, but they try to tack on any extra charges they can, so if you are going to go here then be firm in what you are and are not willing to pay for before you take any tests or x-rays. It would have been too expensive to get antibiotics when I went, so I just got treatment for my asthma and left. I would only go here if it is literally your only option.

this place is a scam you have been warned. they try to get you to agree to unnecessary test to run…read moreup the bill please please please listen to this reivew and many others and go somewhere else!!

Mr Sanjay Mehta is professional and make you feel comfortable.he is a whole vibe ms Tiffany and ms…read moreMegan are welcoming the overall staffing is wonderful. Thanks so much

My visits here have been great! The staff is incredibly welcoming and helpful. A special thank you…read moreto Buzzy, Krystal, and Sheryl for making my visits smooth and stress-free. I appreciate the great care they have been providing.

I was very stressed out while waiting to be seen here and the moment my name was called I began…read morecrying uncontrollably while the nurse was attempting to start triage. She gave me a hug and told me it was gonna be ok, which sounds cliche but was immensely helpful. Made me realize the impact small acts of kindness like that can have. Health concerns are distressing and the care team at this location calmed me down. The PA was also very soothing and helped me get perspective and stop catastophizing. Thank you guys so much

Came here on Tuesday morning and made sure to "schedule an appointment" online so I didn't have to…read morewait long. I'm not sure if that really changed anything since I still waited. There were maybe 5 people ahead of me before I got called in. The staff I encountered were all professional and lovely. I had to leave a urine sample and the specified patient restroom did not have any hand soap - kind of gross since all sorts of patients come through here. I was directed to one of the patient rooms tucked in the corner and I was afraid they had forgotten about me since the provided took awhile to come see me. I felt heard and my provider answered my questions and addressed my concerns. My visit here took around 2 hours, which really wasn't that bad of a wait considering.

My first time to this clinic. I wanted to get a vaccination at end of year as my insurance would…read morepay. I called around to find out who would carry this vaccination and was told they would by the national toll free number. I went in, and fortunately they had one left! Upon sign in I could see a long list of names. It said 4 1/2 hour wait. It also lets you give a phone # and it texts you 30 min before. So I went home and turned on my cell to wait. It worked! I was going to go eat, but you cant leave your car there! Got the vaccination, nurse was great, and all went well. This was on a SUN when all else is mostly closed so maybe the waits are longer on Sundays. At least you have the option to enter a cell, get a text, and then run over so you don't have to sit with all these sick people for hours. They put out a box of free masks to wear and a sign that asks you to wear one if your sneezing, coughing, etc. Nobody did. C'mon people!!!

Very disappointing experience at the CVS MinuteClinic on N. Highland. I brought my minor son in for…read morea sports physical. From the beginning, the provider was unwelcoming and dismissive. Rather than greeting us, she immediately spoke to me in a harsh manner about the appointment being booked under my name instead of my son's. When I explained that the booking process wasn't clear because he is a minor, her response remained unnecessarily rude and aggressive. The physical itself felt rushed. The physician/practitioner did not take my son's height or weight (she asked my son for his weight, which she recorded on the physical form). As we were leaving, I briefly stopped to measure my son's height using the marker on the door, and she rushed us along because "she had another patient to see". As I exited, she then told me, "Close my door." At that point, I told her that she needed to improve her bedside manner. I have no issue with being corrected about scheduling procedures or with a provider needing to stay on schedule. My concern is how we were treated. Basic courtesy and professionalism should be expected when a parent brings a child in for medical care.

This is one of the most clean and proficient hospitals I have ever been in. I was there waiting…read morefor my girlfriends surgery. They give you a buzzer which is what keeps you updated through the surgery wait. The buzzer makes it easy for them to discretely let you know that you are needed at the front desk for an update. Normally I am a germaphobe but this hospital was so clean (at least on the surgery side) that I had no issues with feeling like I was covered in germs. The inside is well lit, especially after the sun comes up. There are plenty of plug in outlets for phones or other technology. Lulu's Cafe has some great food that is not overpriced. I had the breakfast sandwich and it was huge. I was full for over half the day. The cafe offers a lot of different options. There is an older gentleman named Paul who walks around asking if anyone needs anything or has any questions. He was there when we went in for post op and there when we were waiting for the surgery. It's nice to have someone to offer assistance when you are stressed, waiting during a loved ones surgery. The short stay rooms are clean and the nurses are very understanding and kind. My girlfriend ended up being the last patient on the hall but they never got pushy. They let her wake up and accomplish her goals to leave as she felt like she could. They are very attentive. If they tell you they will be back in ten minutes, they will be back in ten minutes. Everyone was friendly from the front desk employees to the nurses and anesthesiologist.

If I could give 0 stars I would!!! The wannabe "doctor" here is absolutely terrible! She is…read moredisrespectful, condescending, and rude!!! The lady at the front desk is also not very knowledgeable about her own workplace and pricing. Please don't go here especially if you don't have health insurance they will speak to you as if your less and mention you not having money. I was told oh let's add a covid test, oh yeah wait your paying nvm... I also was forced to wait over 20 mins after my appointment time... and they didn't even have me go in both rooms they made me get my blood pressure taken while answering questions even though you aren't suppose to talk while you get it done. I was also forced to go back in the waiting room for 15 minutes while my other test was done that I was basically coerced into doing. like I'm literally the patient why can't I stay in the room while my test is being done but I have to go back in the waiting room and she didn't even call me in and talk to me. She literally just handed me the papers and told me to leave. She also didn't have any care for what kind of job that I have or what kind of schedule that I have for needing to be off of work because I feel sick and just wrote that I could go back in the next morning and did not give a damn about how I felt about it since I have a laborious job. She told me take some Sudafed and some DayQuil and go to work. I was told if I didn't get a flu test done that my work note would come off really bad and this that the third because I said I couldn't afford to get a test done but I have flu like symptoms. The nurse at the front was like we've never had anybody deny a flu test and basically made me feel broke even though I can go buy a flu test for cheaper. Their flu test are $40. And the crazy part is the work note doesn't even say what you're sick with on it so I didn't even need to take this test!!!! They wasted my money and time and were arrogant and rude!

My daughter wasn't feeling well, and we feared strep. Got a same day appointment, and we were in…read moreand out in a very reasonable amount of time. The staff was fantastic - friendly, professional, efficient, and the pricing was transparent and quite fair. I'd recommend this clinic without hesitation.