Just like the majority of reviews, I also agree that one of the biggest problem is their horrendous…read moreoffice management. THEIR PHONE SYSTEM DOES NOT WORK! AND THEY KNOW IT BUT DO NOTHING ABOUT IT. They are an absolute failure!!! FIND ANOTHER DOCTOR! I was a long-time patient of Dr Canas and was always happy with the service and care I received there. After Care Resource took over the service took a dive! I have never had such consistently bad service in my life. (As anyone who's moved from some other part of the country to Miami, we are all familiar with the horrible customer service we receive in every business in Miami. Most everyone will agree that Miami provides the worst customer service in the world! I absolutely mean that literally. If you don't know what I'm talking about then there's a good chance you're a part of the problem!). THEIR PHONE SYSTEM DOES NOT WORK! This phone problem has been going on for over a year. Ninety-nine percent of the time no one picks up when you call. When no one pick up, your call is automatically put on hold. Just like so many reviews say, we all end up hanging up after being on hold for an hour! [The office says they don't see when someone is on hold. So, while we're patiently waiting, there is no chance your call will ever be picked up because, supposedly, they have no idea you are on hold. Sounds like total bullshit lie to cover their incompetence.] If you're not automatically put on hold, sometimes you can select an extension. Many of the times, after you enter the extension there is just dead silence. The call doesn't seem to connect to the extension you want. On rare occasion, the extension connects, you hear an announcement then can leave a message. Actually being able to leave a message means little because the likelihood of someone in the office at Care Recourse actually sending that referral, or prescription refill, or calling you back to make an appointment is very slim. You might get a call back 3 weeks later - or never. This is pretty shitty though no surprise for a business in Miami but absolutely appalling for a health care provider! Is this even legal for a health care provider to be so negligent? I've also reached out repeatedly using the patient portal. Again, no response or action taken by staff. I cannot tell you how many times I've shown up at the office in a total snit after weeks of failing to reach anyone in person just to make an appointment. Every time I'm given the same lame excuse that their phone system doesn't work. Staff will look you straight in the eye and lie to you. How can a doctor's office not have a functioning phone system for over a year? Whoever is responsible for this problem should be fired!!! If their goddamn phone system doesn't work, then they need to shut the current system down! Get an old fashioned answering machine and have the front desk listen to messages all day and forward them on like offices have done for decades. Or, use an old fashioned phone service. Every I time I have to deal with this office it infuriates me. I try to calm down saying, they've got a problem which will be fixed by the next time I need to reach them. But it's not. This is a chronic problem and the office staff placates patients and well as other medical professionals who complain with a pathetic lie about a fix about to be launched. The only fix is to find another medical provider who treats its patients with respect.

I have been a patient of Care Resource for over 15 years and recently have not been able to get a…read morephone call answered and when I request a call back, the answering system hangs up on me. I see this is a very common complaint on Reddit. I was recently at the Miami Beach office and counted at least 8 people behind the front desk so it does not appear to be a staffing issue. I had a telehealth appointment today but no link was sent to login so it never happened. This is beyond frustrating and makes me question the legitimacy of the organization at this point.