Pnc bank as a business is the absolute worst. Customer service is totally incompetent. I've hung…read morein there with this bank as long as I could. The system here is ridiculous if you have any type of issue. I've had 3, and I can tell you this- no one seems to know what they are doing, ugh. Needless to say they are no longer my bank

Yesterday, within 24 hours of closing on a home, I am given an amount to bring in the form of a…read morecheck at 9:30 the following morning. Only...it must be a certified check, not one of my personal checks with Batman on them. Great Scott!!! Fortuitously, there happened to be a PNC branch down the road from the Keller-Williams office. They opened at 9AM, I got in, a bank employee got me my certified check sans any fees, and I still made the appointment at the real estate office punctually. Whew! I own a house, now!!!

Keith helped me close on my house after another lender dropped the ball…read more I was in the middle of purchasing a home and was using another lender when I received a call that there was a problem with my mortgage application. I am a veteran and was using my benefits to get a VA loan. The loan officer said that after reviewing my tax returns, they could no longer do the loan. I had asked this loan officer to review my tax returns prior to finding a house because I am self employed and I know that sometimes lenders get picky with self employed people. Well long story short, here it was a few weeks before closing and now suddenly there is a problem with how they are calculating my income! Apparently the loan officer either calculated my income incorrectly or did not know his own bank's rules. My accountant had given me Keith's name previously but I didn't call him at first because I had already applied with the other lender. I called him and explained the situation and I am glad I did. He was able to work up an approval based on the same income paperwork I gave the previous bank, he said it was because he has lenders that do not add their own stricter guidelines on top of the VA rules. They just follow the VA rules as they are written. I was also impressed about how he kept me in the loop as to how things were progressing. He was always available and answered all my questions. We were able to get the appraisal transferred from the other lender and all of the paperwork completed quickly. We ended up closing on time. He helped make a stressful situation less stressful. I would recommend Keith to anyone looking for a mortgage. I recommended one of my friends to call him recently.

I got in touch with Keith after reading an article he had written about first time homebuyers. I…read moreshopped around with banks to check mortgage rates for about a week and the rate he gave me was the lowest. He guided me through the entire mortgage process and ran through the numbers with me on a lot of houses to let me know the payments and the amount I would need for closing. I know I had a lot of questions and probably was kind of nervous about buying my first house but he was always patient and informative. His calm nature made me feel calmer. The whole process went smoothly from start to finish and wouldn't hesitate to use his company for my mortgage again. I told my brother to call Keith to help him buy a house and my brother says he agrees that everything is going well with his home purchase too.

Wow wow wow!!! Where to begin?…read more Jeff and his team made financing our first time as painless as possible. And since my wife is self-employed, that is DEFINITELY not what we had expected! We found Jeff because we were considering a home that needed a renovation loan. We ended up purchasing a different property with a conventional mortgage, but we stuck with Jeff and his team because they had been so amazing from the start. From answering ALL of our many questions, to responding within minutes each time we reached out, to anticipating and heading off potential underwriting issues to avoid unpleasant surprises, they couldn't have been more helpful and professional. This team has true expertise! The PrimeLending team was so friendly, and genuinely excited for us as new Pittsburgh residents. They even went out of their way to coordinate an outdoor closing appointment amidst COVID concerns, and did everything possible to make sure we felt comfortable. Now that the process is over, we'll miss talking to Jeff, Katie, Anna, and Joe... some of our first friends in PA! If you are looking for a lender who truly cares about you and has your best interests at heart, look no further. Thank you for everything!!

I have been meaning to take time to write a review for Jeff Philbin and the Prime Lending team for…read morea long time now--and it is far overdue. The home loan world can be a foreign and imposing place. I feel very lucky that Prime Lending handled my loan, especially under the circumstances. As a first time home buyer, I was completely green to the process. I couldn't have asked for a better company to guide me through. With Prime Lending's help, I was able to take my home from a complete dark and dank gut-job to a warm, inviting space that people compliment the moment they enter. So, when interest rates dropped and I wanted to shoot for a lower monthly APR, I went back to Prime Lending. My refinance loan spanned the first year of the pandemic, when I unexpectedly and suddenly became unemployed. We had already gone through 99% of the process when this happened. Jeff was incredibly sensitive and understanding. Since I had already paid for a home appraisal, he said he would not charge me again when the time came. He kept his word 7 months later, when I was back to being employed in the fall and we once again started the refi process. As fate would have it, I got a better rate--so there were some silver linings to waiting, as well. In a business where money can make people jaded and unpleasant, Jeff is quite simply an honest and kind person. With his leadership, he fosters a team that instills confidence that you are making the right choices and can trust the people handling your loan. In general, Jeff's team was upbeat and responsive, and took the time to answer questions along the way. I would not hesitate to go to Jeff again or strongly recommend to others. Thanks Prime Lending!

Avoid this loan officer at all cost. She will waste your time. She is very rude and aggressive…read moreand does not close loans.

Kurt and Michelle are knowledgeable, friendly, and honest! They have access to many lenders to…read moreprovide the best rates available. They also do a thorough job of explaining the mortgage lending process and provide thorough consultation in layman's terms to educate the consumer on their loans.

After a failed attempt to get a mortgage with a large nation-wide bank, Jim stepped in and saved…read morethe day. We were trying to buy a second home in Pittsburgh and after six weeks of going through the mortgage application process, our bank of over 30 years told us days before the closing that the property did not qualify as a second home and that they would not consider a mortgage for a condo as an "investment property". We were on contract and were left hanging by our bank. That is where Jim Martin comes in. Our real estate agent suggested we contact Jim and from the start, Jim had a can-do attitude and worked with use to get the loan we needed. We were in constant contact, and Jim was super responsive, even replying to email and text message after normal hours. He made it a point to give us rates daily as we were working to lock in a rate and pretty much held our hand throughout the process. It was a much better experience than what we received from our own bank and our only regret is that we wasted time with our bank and didn't go to Jim first. You will not be sorry with Jim as your mortgage loan officer.

Jim's knowledge and availability were key to making our home purchase a reality. I do not know how…read morewe could have gotten through the process without his aid. He was always there to answer our many questions and keep the process moving forward to its successful close. I highly recommend Jim.

Absolutely terrible. Told us to do all kinds of things at closing of home to save money. Mortgage…read moreended up getting raised of course. Loan has been bought and sold 4 times. Started off as mr Cooper to lakeview to mr cooper and now rocket mortgage. would not recommend him as a loan officer at all. do not use him. terrible experience. only thing he was concerned about was us leaving a good review at the end of closing.

Todd is second to none . he is knowledgeable , personable , and he gets the job done . He is honest…read moreand forthcoming , no guessing what is and what isn't , he has the answers for you . He is super patient also . He worked extremely hard with me to make my homeowner dreams come true. For that I am most appreciative . Give him a call and see what he can do for you !

Multiple delays originated from poor communication. Debra was condescending at times and lacked…read moreaccountability for delays. Don't recommend for anyone who considers buying a house a big deal.

TERRIBLE experience. We were approved by our underwriter and everything was good to go....until she…read moredecided we need more "fresh" credit. I guess a car loan a year before wasn't enough? We were denied for this reason ten days before we closed. We have great credit and everything else was fine. I will NEVER recommend them to anyone. We went to a bank and got the loan approved in three days.

Ok. So. Here I am writing a review for a finance company. Now, any other transaction and I wouldn't…read morebother. But, the team here, especially Tom Soini, are amazing. This was the smoothest, quickest, easiest transition I've EVER done in my life. Not only was everything DURING the process easy, but afterwards when I needed info Tom was quick to help, SEVERAL TIMES even when I was no longer "his problem." It has now been 45 days since we closed, a couple weeks ago I needed some info for my kids school that I couldn't get the title company to provide, Tom to the rescue. And today I needed a phone number for a company (I lost the number for a warranty issue), Tom is on the case! He was always easy to reach, quick to reply and did it all with a great attitude. I know this isn't a restaurant review so it won't get as much notice but I can't say enough good things about this company. If you have a choice while shopping for mortgages, call this company. I promise you'll be pleased with their service.