I called 5 times today and every single time I got put on hold called at12:40 to cancel my…read moreappointment kept me on hold till 1 pm then it was lunch time you could have the best dr in the world but if his office staff sucks it makes no difference his office staff needs better customer service I see why he has a low score i refuse to go see this dr because of his staff and a one star is being too generous 0 stars

I had ct scan found 5 nodules, sent for F & A, found 2 tested as #2 - benign #3- not + nor - for…read morecancer, referred to Dr. Faidi as a stat appointment 3 weeks later they called me confirming my appointment & said they would have all test results for this appointment. They also sent a letter too, confirming. I arrived to a office & right away I got a feeling the young receptionist was not very good at her job as not saying hello I'll be right with you or nothing. Finally I was given a questionare & wated 1-1/4 hours to be called back to a room. The young lady ma? Without gloves... was unable to get the blood pressure cuff Bluetooth to work and argued with another ma? over using the wrong one. So the Dr. Entered the room introduced himself and asked who my wife was? And then blew my mind he asked me why I was visiting his office? WTF? I said " you tell me? " He said I dont know with my folder in hand... and this is after the 20 questions the young lady ma? that admitted not being a certified ma with no credentials and no schooling asked me at her computer. So going forward the Dr. Acussed me of having an attitude and talked down to me and explained he has 80 patience scheduled ea week and only 40 make it in, so he never takes the time to investigate ones reason for the visit and in not doing so he didn't have any ct scan results nor my biopsy results, nor the 3rd testing of 3 types of test that was done and a letter stating so sent to me as to why I was sent on this very day to have this Dr. Read my results. All I wanted to know was yes or no do I have cancer and this ill prepared Dr. Couldn't answer me but instead fed me his excuses as to why he never does his job.... I'll prepared, unreliable, rude, assistants unqualified, unwilling to take responsibility and hard to talk to this Dr. examined my neck without gloves... and told me cancer or not in his opinion I need to have all 5 nodules surgically removed as they were all over 4 centimeters in size, and referred me to UCSF, The Dr. Then asked me to mail any results to his office, then he asked me to email them, then he told me he would call modesto imaging and get them his self tomorrow being Monday. WTF? it's your job not mine to prepare you with the results to do your job and read me the results....so I was told lastly, I will call you by Wednesday to read your results and if you dont hear from my office in 3 weeks with UCSF reference please call us to remind us. Again, im floored to think this guy is being referred by many drs including mine lol wait till I send a copy of this review to not only my referring Dr. & also my insurance so they are aware of my waisted day and a office visit that I believe should not be rendered as a true visit with payment due. Hmmm NOT!!!! 3.2 on YELP I WONDER WHY ???? Retirement is near in my opinion SIT DOWN AND STOP BEING RUDE TO POTENTIAL CANCER PATIENCE ITS MENTALY DESTURBING AT THE LEAST... AND STOP POSTING RUDE PISTERS SAYING $50 CHARE ADDED TO HARD TO HANDLE PATIENTS LOL SERIOUSLY!!!

not compationate at all, no bedside manner, will hand you a pill and see you in 4 months. if it…read moredosnts work out, you can't get in touch with them. it's not just her, it's the whole office. she's very unprofessional. do not go there! seek elsewhere! ended up in the hospital because of her direction. warning!!

Was PAST EXTREMELY RUDE and called my husband a liar to his face. We left, went to car and called…read morein complaints.

My 93 year old aunt has been trying to refill one of her diabetes medications ( long acting…read moreinsulin) for over a week. Her pharmacy (CVS) notified her last week she needed to contact Dr Rooke before refilling would be approved. She tried calling , leaving messages. And calling again and again. In the meantime she has been using her short acting insulin to carry her till she can get a refill. She is almost out of that medication. Today, January 24 she got through. She was told to speak With the Dr. She needed to get an online account and activate it. She did this and when she contacted the office they told her it wasn't active and gave her more information on doing it again. She did this over and over without success. By then office was closed. This is ridiculous to drag out treatment of an older (93) diabetic patient. She will be going to urgent care tomorrow since it has now become an urgent situation due to the poor patient service from his office.

From the owner: This provider is part of Sutter Health, dedicated to creating a more personalized healthcare…read moreexperience.

I normally would not make a complaint as I can let most things go, but the absurdity I experienced…read moreat my appointment today needs to be addressed. I have been patient of Dr. Khin Ma since August of 2022. Let that sink in. Over 3 years! I see her for monitoring of my thyroid nodules. Let's start with the fact that she arrived to the office when my appointment was scheduled to start. I saw her while in the waiting room arriving to work with her jacket and belongings. I was 20 min early to my appointment and didn't see her until 25 min after my appointment was supposed to start. With my 16 month old son mind you at 7:30 in the morning, so I had to wake him from his sleep to get in the car to attend. Today was the second time I had to bring my baby to my appointment with her so she's met him before. She also saw me during my pregnancy. For some reason I must have looked elderly today because she proceeded to ask me if I was his grandmother!! Excuse me?! Do you not see in my chart I am 37 years old? I mean sure I guess I could possibly be a grandmother but as a known patient, this is crazy. This was the first time in my child's existence that someone asked me that. And to top it off I have fertility issues and had 4 miscarriages while doing IVF to even have my son, which Dr. Ma was aware of! She spent most of my appointment typing and reading notes. She thought I only had a biopsy with Kaiser years ago before I was a Sutter patient and SHE was the one who sent me to UC Davis 2 years ago to have a biopsy done!!! Like am I in the twilight zone? You clearly are unprepared, and to assume my child is my grandson is insanity and I'm highly offended give the lack of professionalism. I should have just done this virtually instead of coming into the office since she literally never touched me or examined my thyroid.

Dr. Ma is the best endo doc I've ever had. She's very caring and takes her time with you.read more

Office staff were kind. Dr. Huang was impersonal, dismissive and hurried. He doesn't make any eye…read morecontact. Tells you your concerns are invalid without doing any exam at all. Driving to see him was a complete waste of my time and apparently his by how he treated me. I guess a brain tumor isn't a cause for concern in his professional opinion. Absolutely the worst experience EVER! No help. No examination. Nothing but a waste of time yet he still gets paid??

You are fired!! I wish there was a zero star review. Every time I've gone in I'm waiting room for…read moreclose to an hour and then smoother 30-45 minutes in a waiting room. I absolutely don't have time to sit around and wait like this. You over to a new location and had the heater cranked up all the way making me wait again for almost an hour in the waiting room and there was only one patient before me. You have a total disregard for your patients and their time, you don't honor your appointment times. I've never had such a bad experience with any other Dr.

Dr G is a phenomenal doctor. She takes the time to understand your needs and truly provides the…read morebest help and advice when it comes to diabetes care and management. She has helped my mom get her type ii diabetes under control over the last few years. I highly recommend her for you or your loved ones struggling with diabetes.

'" I been a patient of this Diabetes Specialist for several years, hoping for help managing my…read morediabetes. Despite being under her care and following insulin treatments, my blood sugar has remained uncontrolled. Recently, I saw another Doctor for lab results and instead of being supportive, she told me she could no longer see me and that she didn't know what else to do for my condition. I was shocked and deeply disappointed. After years of being under her care with little progress, being dismissed like that felt UNPROFESSIONAL and UNCARING. I expected more compassion and commitment from someone I trusted with my health, specially from someone who has a degree for not only the money but to be a helpful person to the people in sickness.'"

My mother has switched over to Dr Gabi. She is amazing kind and gave my mother focused attention…read moreand was understanding and thoughtful. Quality care!

From the owner: This provider is part of Sutter Health, dedicated to creating a more personalized healthcare…read moreexperience.

Very professional staff and well -run organization, was able to get the assistance I needed…read morepromptly without having to suffer through using the patient portal app , which I was having difficulty using. Was able to make my appointment by calling the office.

I was here accompanying a friend who needed care-taking before and after her surgery. We were very…read moreimpressed by the friendliness of the reception staff and the genuine care of the doctors. Dr Hodgson was very helpful and even walked with us to the gasto department to help us get an appointment. With her help, we got in MUCH sooner than expected - in just 15 minutes! We appreciated the teamwork of the surgeon and gastro department and the prompt communication of information, by phone, when necessary. The online portal is also very handy for checking on test results, bills, and communicating with the doctors. They always responded promptly to questions we submitted via the portal.