We called here to see if we could have a brass bell engraved. They were confident in their answer…read morein being able to engrave it so we dropped the bell off with them. We called to check on the bell and first were told the girl who could work on it didn't come in until 10 one morning and they would call us with an update. I'm sure there was some confusion with myself calling and my husband being the person they called back however, after we called to check again on the bell, we were told that they engraved it, didn't like how it came out, buffed it, and would be re-engraving it. Once again, when we called to check on it, we were told that the girl that did engraving didn't work on Mondays. Then, next thing we know, they are telling us they can no longer engrave it. I understand that unpredictable situations occur and perhaps my perception of the experience is a bit different, but we were told they could do something and then after apparently doing work, could no longer perform the service requested. It just felt a bit off... everyone was friendly when we would call so nothing against the employees, just ended up being a situation that set us back on this project (a gift) a few weeks longer than we would have liked and just seemed like we were being given false information.

I just bought my wife a set of rings here for our 25th anniversary, the staff was so helpful and…read moreaccommodating. I'll never go anywhere else this is the place for me from now on. Thanks again to all at the store!!

I was excited to see if this shop had an onyx lamp, as I've been searching out the right one for my…read moreextensive collection of rock and gem specimens. I had a budget of about 1000$ so I just knew I'd find one. I did! It had no price tag on it anywhere. My husband very carefully started to lift the side to see if it was underneath. The owner I'm assuming, a wretched woman with silver hair, proceeded to treat us like toddlers. She rudely chastised him loudly. We don't pick that up! She yelled. He immediately let it go. Then, she could have recovered and made a sale. Look, I get it, it's expensive, but you don't have to act like a banshee. But no. She stuck with being rude. I'm sorry he said, she said, loudly.... THATS WHY WE ASK. That was it. I was done. She tried to recover saying, well it's $650, soooo.... Like we couldn't have afforded it anyway. This is the second time I've had a bad experience here, with that same woman. I gave it the benefit of a doubt, but she's just a rude jerk. The prices here are ridiculous. I could buy the onyx lamp online for about 250-450, but finding the specimen and supporting small business is the reason I don't. I won't be coming back here.

I brought in an earring that needed a new post. Kim, the owner, told me it would be three weeks and…read moreit would cost about $80. (Foolish me didn't get it in writing). They send all jewelry repairs out to who knows where to get the job done. It took over six weeks and at least 4 unanswered phone calls. I finally got my earring back, however it cost $120 to replace a simple post. So, beware, get an estimate in writing. Kim was full of excuses why it took so long when I finally got a hold of her. I will NEVER go back. The jewlery in the store is pretty, but the customer service sucks!

We have been using this business for our jewelry repairs for a few years and they've always been…read morefair. Not anymore! We just got an estimate to replace a diamond chip and the cost is 300% more than it was 2 years ago.

I was looking to expand my collection of rare coins. The store owner was EXTREMELY helpful and…read moreknowledgeable about what he was selling, and he was willing to discuss the market value and the history behind some of his pieces. The selection this store had was outstanding wether you are looking for Tiffany Jewelry, Vintage Clocks, Fine Silver or Gold Jewelry, War Relics, or Coins. Additionally, he was willing to give me a great deal on the coins if I bought more than one of them. I would highly recommend going here if you are looking for rare and vintage coins, or just browsing around looking for something to do.

Actual message from this store operator via eBay:…read more "estatejewelryemporium395: I think you should take those earrings and stuff them up your BOX... :)"

Had need of some repairs on older mostly costume, some good jewelry mostly small fixes --did this a…read moremonth before the beautiful funeral we had for my mother. So that when family was in town could share several of her former broken pieces with all who could value it--men included. The good jewelry was ready and some of the simple fixes were done also. Still waiting a while for some other pieces-- & restringing-- that I wish had been ready a week ago so that I could have handed them to the person I wanted to give them too but...I am sure the quality will be nice and there is always the mail. The store has many beautiful pieces and when the smoke clears from our lives soon...I may well return to have a look at some that caught my eye.

Looking to repair some jewelry, both new and heirloom. George has a lot of experience and gave us…read moremany suggestions. We really appreciated the attention to detail and good craftsmanship. Price was very reasonable, as well. Will definitely stop by next time we're in town.

After driving for 1.5 hours we arrived only to see a sign in the door that said, " left early…read morefeeling sick". Pretty crappy since we traveled specifically to check your store out. I am in Maine for 2 more days, and I'm going to make a hard pass on coming back. Your sickness is enough to keep me away

Great antique mall in Waterville in the old Hathaway building. Right on the corner of the first…read morebuilding on the first floor. Huge space, wide open. Quite a few booths, but wide open and a lot of space that could have double the booths as it has now. Clean and bright. Great assortment of everything from jewelry to folk art. Fun place, but not big enough to spend hours, maybe some day. Friendly staff and nice to pop into the store on a rainy day. Lots of parking and space. Great location on river near downtown.

Recently I took my Armani watch in to this store for servicing. At home, later, As I was putting it…read moreaway, I noticed some marks on the lucite band. There were @ 8 deep gouges on the band. That watch was worth at least a couple hundred dollars when I left it at the store. Now it isn't worth anything. So, there are really only two possibilities here. One, that they caused the damage and didn't realize it. This would make them merely incompetent. Or, two, that they caused the damage to the watch and chose not to disclose it. This would make them incompetent and dishonest. Either way I won't be going back into that store again and I would counsel anyone who values their jewelry, to find another jeweler...

From the owner: We are an independently owned and operated fine jeweler located in the heart of Maine specializing…read morein superior quality, craftsmanship and personalized service. All repairs are done in house by our highly experienced and respected 3rd generation jeweler.

I love this place. They have a huge selection of clothing, accessories and beautiful, sturdy…read morejewelry. If you are in Waterville, you should check out sign of the sun. Awesome home decor as well.

Decent selection of Earthy clothing, accessories, and jewelry. Great variety of incense, too! They…read morehave quite a few Pagan items as well. Appeals to the hippie side.