I really don't have words I paid 90 for a gem id and they gave me back a stone that was not my stone .

I ordered a necklace from this company online and shipping was fast. The necklace was beautiful and you could tell that the craftsmanship was of extremely high quality, but it was just smaller than I expected so I contacted customer service and ended up shipping it back to the store. While I didn't end up keeping the necklace, the entire process was very easy and the online customer support was probably the friendliest, most helpful, and easy-going that I have ever dealt with. I truly appreciate how much this company prioritizes their customer service and communication, it is probably the best out there. Because of this experience, I highly recommend others to work with this company. Customer service and support is definitely their priority. *the online customer support representative that I communicated with was Logan Boucher* read more

Excellent customer care. Tony was superb; he re-pierced my ears in precisely the right spot. read more

I have been shopping here for 30+ years. Had an eternity necklace break. Charged me $30 to put a clasp and O ring, it broke a month later and now they won't fix it for free! what happened to customer service? read more

Had my ears pierced and the service was excellent. I had two gentleman attending to me. The earrings went in. Excellent service. I would recommend them for this service. read more

What an amazing experience I had today! I had a necklace holding some ashes from a beloved canine friend. The clasp on the necklace was broken. I brought it in for repair and they had it done in 15 minutes but wouldn't charge me. They asked what the dog's name was and said it was a gift for her. Almost made me cry. It's good to know there are amazing people in this world today. Some of them work here! Thank you! read more

I had a wonderful experience at Day's Jewelry Store in Waterville recently. A sales representative named Tina was very helpful solving a problem I had with a clasp on a necklace I had received for my Christmas birthday. She was very informative and helped me to make a decision on what would be the best option for me. I appreciated her warm personality and willingness to help. She made this experience and decision a pleasure. read more

I love my engagement ring. Free jewelry cleaning and inspection and when I see my ring after it has been sparkled I fall in love all over again! I just bought a Princesse Pearl necklace for my one year old little girl. You buy individual pearls to add on to the necklace so that by her high school graduation or wedding day she has a full, gorgeous pearl necklace! read more

Day's Jewelers - Jewelry Near Me - Waterville, Maine

UPDATE: Spoke with the store after a very nice call from Kylie and they were wonderful. I certainly appreciate that they were ale to educate me on their processes and I will be going in tomorrow to have my rings resized. Its refreshing to see a business with a heart. Their primary purpose it to upsale you on everything! I went to have rings resized and they argued with me about what size I wanted. Then she mentioned that the prongs on my ring would need to be replaced. If I hadn't hear the other sales lady say the same thing to two other customers, I may have believed her. Very long time frame to get rings back and price was over two times what other places would charge.I ended up just cancelling and getting my rings back because I was afraid that since they dint want to size the rings the way I wanted- I would be charged again if they were still to small. I did not buy my rings there but the jeweler is no longer in business so I has no choice. When I went back to get my rings, she didn't even speak to me, or ask why I was cancelling- just put my stuff on the counter and was done with it. AWFUL customer service. read more

I needed to buy my husband a present for our 25th wedding anniversary, and stopped in for something silver - for a man- that would be a memorable gift. Felicia helped me find the perfect gift- a real silver and gold plate money clip - it was also on sale, so the price was excellent. Although it was nearly closing time, Arthur was able to fit in an engraving on both sides. What a perfect commemoration and so helpfully assisted by the wonderful staff at Day's. It is a relaxing and comfortable place to shop, with a wide variety of merchandise. read more

Customer service is amazing. Though I've had two rings there and both rings the Dimonds in the Baggett kept falling out. As frustrating as it was days got me a different ring and it's the most perfect ring. No Dimonds falling out or anything. Very satisfied with they way they helped me in getting the perfect ring. read more

Bought my wife our grandsons birth stone on a necklace and a bracelet. Great service. Great value. She loved them. Thanks Days

I will never visit another jeweler. Jaime Backman is the sweetest and most knowledgeable jewelry sales person I have ever dealt with. I found out that choosing the perfect diamond for your future wife was alot more stressfull than i thought it would be, but as soon as I walked in, she offered me a beer, and the stress was gone. She put a complete line up of unreal diamonds and bands in front of me and helped me narrow it down to the perfect one. Thank you Jaime. You're awesome! read more

After visiting a number of other local jewelry stores I'd all but given up the search...I've been looking to purchase something special for my wife to celebrate our 15th anniversary next year. Unfortunately my experience everywhere I went was the same, and dissapointing...As a last resort I visited Day's jewelry, and found a few items I really liked, so I called to look into my options on financing. I had the priveledge of speaking with a young woman named Christian, who not only helped me a great deal, but really put me at ease with the whole process. She explained what my options were, while also really making me feel comfortable working with the folks at Days. I haven't made my purchase yet, but will be this year. In this day and age when most phones are answered by machines and computers, it was not only refreshing but very comfortable speaking with this young lady. One thing is certain, as long as Christian is working for Day's jewelry, they will continue to grow their business and satisfy their customers. Thank you Christian, I appreciate your help, and I'm confident my wife will appreciate your suggestion. read more