Target starting to get lazy. Customer service is great but you gotta look for the help to get helped. There should always be someone at the customer service desk as the line is ridiculous on top of waiting for some to arrive. Oh and using those buttons to get helped for items locked away, it takes almost 5 min. Way too long. read more

Man, let me tell you -- I walked into this Target and instantly got put into survival mode. There was a cockroach so big and comfortable in the store it almost crawled onto my foot. I jumped so high I nearly reached heaven. The thing was just casually chilling like it paid rent there. At this point, this Target doesn't just have cockroaches -- they've got domesticated cockroaches. read more

Wild to give Target a (1) star, but this location earns it. Beyond all the current drama, this Target is a poor representation of the brand from service to stock, cleanliness to condition. Service is awful, if you receive any at all. Rarely staff on the floor to assist, and when they do assist, you are a clear bother. Register staff are no better, and are actively on their phones will ringing you out. It is shocking, especially for Target, that they allow this level of service. This location is notorious for having stock issues, whether it be disastrously stocked shelves with items in wrong places or completely empty shelves. Additionally, and one of the biggest pain points of this location is the amount of goods that are now behind plexiglass, requiring an associate to come unlock for you. This is a stock and service issue, as there have been many times the wait has caused us to simply leave. No one should have to wait 10+ minutes to get an item from the shelf. If you are going to have items that require staff assistance, then you need to staff appropriately. Cleanliness and condition are not much better. Bathrooms are rarely clean, empty containers and trash strewn throughout the store...Conditionally, this Target needs more than a refresh, a good demolish and rebuild would be best. I honestly hate to be so harsh, but this Target is awful. read more

We placed an order at 5 pm when we arrived at 8 pm it was still not ready. We received a notification it was ready the following day. The beverages we ordered were busted and undrinkable. Not great experience for drive up. read more

Spent 15 minutes in the headache medicine department with a pounding migraine just for the tall guy with curly hair to walk circles around me for the whole time ignoring we needed assistance. I drive to Hendersonville constantly because this location sucks so I suppose i will continue to do so and quit wasting trips to this location. read more

Been waiting for almost 10 minutes for someone to come unlock the detergent really unfortunate that everything in this store is locked up read more

Target - Department Stores Near Me - Madison, Tennessee

Major problems connecting to pharmacy didn't like automated service it sucks filed a complaint with my insurance

Went in for a quick trip grabbing a couple things from the beauty, pharmacy, and grocery departments, but the vitamins were all locked up. I used the call button to get an employee to open the case for me. No one came. Used it again. Nothing. Tried again. Still nothing. Was on a time crunch so I left without buying anything. read more

So I go into person KC up my Mothers meds. I have to go there because of her insurance. Stood in line to find out it would be another 30 min before they could be filled. So I decide to get a drink and some popcorn! While I was at that counter a young lady from the store stopped and asked me if I wanted to do a self Checkout. So she leaves Um putting in the money do r $3.60. I had 4 dollars so was putting money thru the slot. I put in 2 it showed 1. So U go to the nearest cashier. Waited for her to finish with a customer. When I told her what happened. She reprimanded me for saying sing that register. lol I told her one time f her people put me on it. She says d U now had to go to Customer Service that had a line. What should have taken 5 min ended up taking 45 min. I wish the lady from SNL was there. She would have been b there than the clowns that were there. read more

Me and my mother were checking out today when a frantic mother comes up to the cashier and says "my kids are missing can you go over the intercom and call for my kids" this lady is already frantic, crying and about to throw up. The workers had no hurry to help. My family started to walk around the store, me being one, yelling out their names. When walking around no other worker was saying anything or really even looking, they were just walking around. The lady finally said, "you should've helped 10 minutes ago". Then after 10-15 minutes of walking around the kids were finally found. The workers were in no rush, they had no intercom to call for the kids, and didn't even lock the doors. The mother was guarding the door so nobody would walk out with them. None of the workers seemed liked they cared. For all MOTHERS out there, I would not shop at this target. Because if something happened to your children here, they would not care. read more

Great store. Great value. Quality merchandise. Plenty of options. Lots Covid precautions. Always clean. Staff helpful. And they are progressive and open minded. read more

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Service sucks. Store a disaster. Selection awful. Overpriced comparatively. I used to come to Target because it was a much better experience than any of the other big box stores. Well, not anymore!!! They have the most random stuff freaking locked up (I am guessing due to the trash that this area has become), but it makes no sense, because on the end caps, they have all the same crap for the jacka$$ criminals' 5-finger discount pleasure. And it takes THIRTY minutes to get them to open a case for some freaking deodorant. It's so blatantly obvious that Target doesn't care about you or me or their employees or anything but the almighty dollar! read more

With all of the Target locations in the Nashville area, I really only stop in this one when necessary. If I have the time to drive to a different one, I will. This Target never seems to have as much merchandise to offer as other locations do. The store seems to be in disarray pretty regularly. I've never had any issues with the staff that work here being rude or anything, but the actual store itself is just not my favorite. I also love when Targets have a Starbucks inside, and this one does not. (It's nice to shop around with that delicious hot cup warning my hand!) So if you are like me and prefer a bigger Target with more to offer and yummy sbux, do yourself a favor and drive the extra 5 exits down Vietnam Vets to hop over to the Hendersonville Target instead. read more

I'm not one to say great things about the corporate entity like this but at this particular location the staff are friendly and polite sometimes even have great hair and the people on the phone can answer questions and look to see if they have some thing if necessary, they're cool. read more

Wonderful electronics section!! friendly faces and wonderful customer service and had exactly what i needed! read more

This Target was sad. I was trying to give it the benefit of the doubt, with it being just after the holiday season, but based on other reviews this Target has been sad for a while. We came in specifically looking for some things, most of which we did find, but we had to dig a little. There was an entire back corner of the store with nothing in it. I kept waiting to happen upon the electronics section but it was up front and pretty lacking. The grocery section was also up front which was confusing, and also lacking. They had the soaps and Home things towards the back of the store, the whole thing just doesn't make sense and doesn't really represent what a Target should be. Especially for this busy Gallatin-Rivergate-Madison location. This needs to be revamped and redone and will get a lot more business. It was scary dead inside on a weekday evening. read more

I was in a hurry tonight and I called ahead to see if they had something I needed, someone went, found what I needed and brought it to guest services I always loving spending ALL of my money on precious little girls clothes and shoes here at this specific target! But this!! THIS was a true life saver! Thank you! read more

Came here since moving and most of the time it's really easy to find what I need. Also recently came back to go Christmas shopping and had a great time! read more

The only thing good about this place is it's location. The store is always dirty and the staff isn't friendly. My wife recently had a encounter there where some clothes had been marked as clearance and when she took them up to pay the girl accused her of changing the tags. Only to find out that the whole rack had been discounted and she just jumped to a conclusion that was Incorrect. If you need something fast then I can see going in here but if you have the time just drive to Hendersonville it's well worth the experience. read more

Went yesterday to buy various Christmas items & stuff for the house. This Target is like most other Target stores, just layed out a little differently. I normally go to Brentwood or Nashville West but I just happened to be in Rivergate so I stopped here. My main issue with this store was when I went to check out....they only had 3 registers open with at least 6 people in each lane. That is just ridiculous. Finally a couple of people came up & opened a couple other registers, and I landed in an express lane. When I used my debit card, the guy said "well it says your card is declined and you need to call your bank". I knew I had plenty of money, and thought maybe it was a technical issue, so I ran it again. Same comment by the cashier "says debit declined, have customer call bank". I knew there was no reason for it, but they way he announced it in front of all the other customers it made me feel like an idiot who didn't have any money in her account. Booo. Of course I called my bank as I left and they said their debit processing company (First Data) was experiencing issues & just run the card as credit. All other things equal, this experience left a bad taste in my mouth, and I probably won't go back there unless I have to. The kiss of death in my book, for any business, is making me feel like a fool. read more

I'm a Target addict. I go to Targets anytime I see one. If I need ANYTHING, I go to Target. But this Target isn't in a safe location. The clientele make this a Target I avoid at all costs. I had a woman once stiff-shoulder me in a very open aisle and try to pick a fight randomly. I just gave her a look and kept walking. A friend of mine had someone try to snatch her purse IN the store, when Target security grabbed the guy. I've seen Target Loss Prevention guys (suit and badge level) hanging out in this store often. People that play at Next Level Games (next door in the same parking lot) have reported multiple car break-ins in the parking lot. I've witnessed people multiple times who were obviously trying to shoplift and had multiple employees hovering around them. This is not to say that the staff here isn't nice. I've never had a problem with the staff at all. They are always polite and get the job done right. This is all out of Target's control, but it's not a store I feel safe shopping in. read more

I'm usually not in the Rivergate/Madison/Goodlettsville area, but we stopped here one night after picking up an online item from the Best Buy over here. I'm really glad that this isn't my local Target. I know that the mall next door has been going down hill for quite some time, maybe that has rubbed off on this Target. The whole area seems little shady, and I've been in Antioch before. I guess this is an older Target location that has been renovated a few years ago. It is a smaller store than most. They do not have that many cash registers and the grocery section is nothing like the ones in other Target stores in the area. The layout is also like how Target used to be, with the electronics in the front, right corner of the store, the books next to that on the end. It was a little hard to find the things we were looking for in the store. We went near closing time and didn't see many employees or customers in the store. I don't know what it was, but the vibe in the store was depressing. It was like being in a Food Lion. read more

The parking is always convenient. It's easy to get in and out of. The selection is really good. While it's not the size of the other Targets in the greater Nashville area, it's still a really good Target. I have always found the employees kind, courteous and efficient. read more

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We came to this target just to look for a specific book and when we got there we went straight to the book section The website showed there were 2 in stock but it never gave an aslie number , we looked for about 20 mins but when we couldn't find the book we tried looking for an associate. We looked forever and no one was around. I wish there was maybe a help button or something in the book section for people that need help. read more

This is the only Target I've ever been in that has horrible service. I may as well go to the "competition" if I want to be treated this poorly. I'm a loyal red card shopper who does all my shopping in Targets when possible. One of the things I like about Target is their price matching. Last night, I attempted to purchase an item with a price match. The Customer (no)Service gal punched in the incorrect item number for the price match and showed me a different model on her screen. I had my smart phone showing the correct model on my screen. When I tried to show her that the item numbers on my screen matched and that hers didn't, she pushed my screen away and wouldn't discuss it. She wouldn't even attempt to correct the item number - just kept telling me that the price was higher. When I tried to show her that the numbers that she entered were simply transposed, I was belittled and told that I didn't understand the process. The "manager" then came over and I was again told that they had to use the store screen for price matching rather than the customer's screen. I guess it doesn't matter that they were looking at a different model. What nonsense. We went to a different, nearby, Target who easily punched in the correct item number and honored the price match. read more

It's not the nicest Target, not the most well stocked stocked Target but it's Target. I shop at this Target because it's a quick jump on and off the highway from my house in North Inglewood and certain items are much cheaper at Target than they are at Kroger, such as cat food or hair ties. There is always a crap ton of parking at this location and if you come at 8am in the morning like me because I'm a freak, there is no one in the store and you don't have to listen to screaming children. It's also convenient to other shops that you may want to stop at like Bed Bath and Beyond or Old Navy etc. read more

This Target store seemed to be a bit on the small side. We were on vacation and as always, we were missing a few necessities. Located close to the interstate, easy in and easy out and they had everything that we needed. read more

Umm, this Target had NO "plus size" women's clothing. Seriously, just a big open space where maybe it used to be? I know they have large people in Rivergate because oddly enough, there were quite a few very large people in the store at the time. Hmm..... read more

Danielle was super helpful and did everything in her power to go out of her way and help us find a night stand AND checked the warehouse for a box to put it in (due to snow all in the back of truck haha) She went above and beyond what most people would do and I really appreciate it! read more

I ran in here on vacation for a couple of items (read: hangover food) They had everything I needed and even stuff I didn't realize I "needed". That always happens to me in Target. No complaints here! read more

Do not shop at the Rivergate Target. Terrible customer service and had nothing in stock that was on a registry and tried to tell me these items were only sold online. I showed them that the website indicated these items were only sold in stores and that this particular item was in stock at Rivergate. Worst store and customer service ever. I will never go back read more

My boyfriend and I have just moved to Nashville and have had a very stressful experience in our endeavors to assemble furniture. We had already broken a couple of high-dollar pieces when we came to this Target in hopes of buying something from display in order to finish putting together our modest apartment without any more added stress. We ended up finding a tv stand perfect for us, that was $250. We asked for assistance and asked if we could have the display. The MOD informed us that we couldn't, and it was also sold out at the store. The closest Target carrying the item was 35 minutes away. Dennis, the associate who had been assisting us with attempting to get the item on display, guided us to the back where there was a similar item for FIFTY DOLLARS. Not only did he aid us in finding exactly what we wanted, he saved us over 200 dollars. He was extraordinarily kind. People like Dennis deserve more recognition for their kind and helpful nature. I also think it's wonderful that Target donates their display furniture. Thank you, we will definitely return. read more

ulk i went in there and had a metal rod teetering from the wall to fall on my thigh when i called they denied that it was their fault!! there was noone there to help me and the place was dirty i will never go to a target again dirty and dangerous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I went into the Rivergate Target store specifically to purchase as baby shower gift. When I first entered the store, I went to the gift registry, pulled up my mother-to-be and looked at her list. I then proceeded to the baby dept. to make my selection. I could not readily find the item I had selected, so I went back to the service desk to be sure that this was the item on the list. The young lady was busy with another customer and seemed to be having trouble with her transaction. I asked her if my selection was the correct one, and she told me it was not. I then went back to the baby department to make another selection. When I returned to the service desk, I had another question, the young lady was walking away and told me someone would be there momentarily to help me. I waited, another customer came and we waited for approximately 20 minutes. No one ever came. I then asked another employee for help and got nowhere. FINALLY!!!! I made my purchase but when going through the checkout line, the young man who checked me out failed to take my item off the list of the expectant mother. When I called his attention to this, he tried and failed twice to get it done. He then told me that I could go on and he would get it later. This was after he told me he was tired and sleepy after working 20 straight hours. I will NEVER enter a Target store again after this service AND their bathroom policies. read more