They quick to remedy a piece of glass I needed to be cut. I recommend for their expediency and…read morecustomer satisfaction

I love doing business with these folks! They have installed windows for me on 2 different houses…read moreand always given me great service and products. Their prices can't be beat anywhere in chittenden county. I have also had lots of custom glass cut and the quality is always perfect.

I was so pleased with Herbie. He was on time and knew exactly what had to be done. I highly…read morerecommend him if someone wants honesty and someone with broad knowledge.

This company does not only sell windows; but provides great service. We broke one window and they…read morehelped us get a new one from Marvin under warranty. Yesterday I went in with a picture of a broken plastic part on a awning window and Brain was super helpful even though the store was closing in 5 minutes. After finding the correct part. I asked how much and was pleasantly surprised with No charge! Great products great customer service.

Charged my mother-in-law for work they never informed was being done. When she disputed the bill,…read morethe rep came to her house to argue with her in person and intimidate her into paying. They will never get my business. This is not how business is done in Vermont.

I'm still waiting for one of 2 windows to be installed. I can't get a hold of them anywhere! They…read moredid the worst job on the one window, but I was charged $300 more for one installation. I get a bill every month for the one that they "lost". Don't buy Pella products!!

We hired Rich Home Exteriors to redo the exterior of our home. We had multiple issues throughout…read morethe project. The work being done seemed subpar at best. There did not seem to be any oversight by Rich Home Exteriors to keep track of the work and quality of work being done. Many of the windows that were being wrapped were improperly done and had to be redone, as well as an exterior door and some trim along the garage. We had asked them to remove some existing solid wood soffits along the garage eaves and install ventilation. Initially they simply covered over the existing wood, which did not allow for ventilation. It took a few attempts to get it properly ventilated. The threshold on our new front door was very unstable and flexed every time it was stepped on. We had to mention these issues a number of times before they were remedied. We had a number of other minor issues as well. We chose Rich Home Exteriors because of the positive reviews we had read online. However, our experience was very different from what we had read. We decided to put up an honest review of what our experience was like. It was a very stressful situation for us. We had to continually monitor the work that was being done ourselves.

Thought I had a rotting sliding door sill and needed it replaced. One contractor told me the…read moreentire thing had to be replaced at a cost of $2,000. However, he was not licensed and insured so I wouldn't use him. Called Rich's, who is licensed and insured, and they came by to look at it. There assessment was that the door was fine (and it was), and the rotted wood was just a kick plate. All flashing and seal around the door was fine. Just a couple of dollars to replace the kick plate and all is fine. Plan on using them for some additional repairs. I would highly recommend them.

Same owner as Pella of West Springfield and Pella of West Boylston. See my review there. For that…read morematter see all the 1 star reviews put in by his customers at all 3 stores. Pella windows are great but for this franchise the customer service for after sale issues is non-existant. I tired to reach out 2X to their shared cust serv email they post the 'please call us so we can discuss' after every reveiw before before I posted my 1 star and they never reached out.

Disappointing experience. For our home renovation project in Shelburne we reached out to Pella…read moreabout an all-windows replacement and received a quote. That process was fine, but because of some sticker shock we asked friendly follow-up questions in an email about alternative product lines and other potential ways to shave some of the cost. Those questions were ignored, as was a follow-up asking whether they were still interested in working with us. Even a short note saying that they could not change the quote or were no longer interested in the project would have been better than being ghosted. Lousy communication from the get go speaks poorly for their overall service orientation and we cannot recommend this Pella dealer.

David and his family rescued me from a door disaster. After I bought the wrong doors that he…read moretried to install, he came back with a great solution and recommended his choice of doors and waved the installation fee of the bad door. When everything came in, he installed two doors plus replaced an overhead door with a solid, double door to the cellar. He was on time, finished ahead of schedule and his products are excellent. My neighbor liked him so much he had his front door replaced and it was stunning too. I highly recommend J & D Windows and Doors.

I cannot give enough stars to David and his crew for the work they did, the respect they showed or…read morethe cleanup that made it seem like no one was there at all. My father had received a quote for replacing a bay window from another company in town that he had hired before. That other company looked to take advantage of that and quoted my father a price of $10,000 to replace it. I got involved and looked for other options and was truly fortunate to find J&D Windows and Doors. First off, the price was a FRACTION of what the first company quoted, but more than that David really took in a genuine interest in discussing all the options with my father so that my father was comfortable knowing he was getting exactly what he wanted. The other company took a more cookie cutter approach and was more interested in seeing dollar signs than customer satisfaction.. Due to Covid, supply was interrupted so the new window couldn't be installed when initially scheduled. That had nothing to do with J&D but David still gave my father a discount due to the inconvenience. Completely unnecessary but most appreciated and just a classy move on his part. All told, the work to take out the old bay and put in the new took little more than a morning with a little finishing to be done the next day. The result was amazing and my father was completely overjoyed with the result and I echo how well it turned out. I and my father, recommend J&D thoroughly, absolutely and whole heartedly.

Did a great job on a small job for me. Met a hard deadline and completed the job professionally.read more

Discovered a leak in the bathroom that destroyed the floor under the toilet. I left a night…read moremessage and Justin called me the next morning. Did a great job explaining what needed to be done, fit us into his schedule, and finished the job well. Appreciated that he understood that we could do some of the work ourselves and didn't try to push us into an expensive outcome! He also has a great sense of humor!

I really want to give a shout out here about the NY Sash installation crew we had at our home last…read moreweek, especially Josh! He worked around, over, under, and next to 33 years of accumulated crap, family kibitzers, a lazy, fat-bottomed, plastic eating cat (the size of a small dog!), dust, and a myriad of other surprises, inside and out. He and his crew were professional at all times and really good sports. A good sense of humor is a real blessing, guys! Thank you! This was an emotional struggle for me but Josh and his crew made it so much easier to endure! Many thanks to Josh and his crew. NY Sash, you have a real gem with them! I WOULD HIGHLY RECOMMEND NY SASH & this crew! Well worth the money! Anna McMullen

After spending over $20,000 on windows, their so-called "energy-efficient replacement windows that…read moreexceed ENERGY STAR® standards" don't qualify for the federal tax credit. Save yourself from a nightmare and deal with a reputable company that offers quality installation and not Paradigm Windows. We wish we had been warned to run as fast as you can from doing business with New York Sash. They have relentless marketing skills to reel in new customers. A company that offers quality products and installation doesn't have to rely on gimmicks to attract new people; word of mouth is more than sufficient. They say a sucker is born every minute, and yes, we were suckered in by their pitch but it's not too late for you.